Phone number transfer

[DeactivatedBAN]

Anyone else have issues with transferring their phone number from bell mobility? I'm trying to join public mobile but when I put in my phone number it's giving me this error "Please enter a valid Canadian phone number"  this is and always had been a Canadian phone number. Any advice on how to resolve this?

[softech]

@DeactivatedBAN 

please message support to open ticket 

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[DeactivatedBAN]

I found how to submit a ticket but it won't let me submit it because it needs me to verify my account... i only have a account on this part of PM. i don't have activated account with a phone number. am i doing something wrong

[DeactivatedBAN]

how to I get a ticket put in i have tired and i am not able to find what i choose to put in the ticket

[softech]

@DeactivatedBAN   Yes, the very first attempt  got that porting request  on the system.  You need to open ticket with PM support to have it fixed.  Please submit the ticket

[DeactivatedBAN]

I have tried multiple times and keep getting the error 

[softech]

@DeactivatedBAN  do you recall trying to activate more than once?  Maybe you activated the first time and got an error and you tried again and got the error then?  If that is the case, your first attempt of porting was stuck

First check if PM charge your credit card yet.  

If PM has already charged you, then you need to open ticket with PM support and have them to sort out the activation and porting issue.  Since you likely unable to login to My Account yet and open ticket, please open ticket by direct messaging PM support instead

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow]

HI @DeactivatedBAN   You got that error because you submit/activate it more then once or the number somehow cannot be ported into PM, 

please check if it can be port here first:

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

if it can be ported, then submit ticket with CS agent to confirm if the activation you did earlier indeed went through but just with some porting issue

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437