Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?
If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?
Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...
Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...
I can't send or receive texts.
Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?
I need help with my account for autopay please
Hi, On the 14/01 (three days ago) I ordered a refurbished Samsun Galaxy S9. I want to know how I can track that order, being that is far more valuable than a simple SIM card I think it is prudent to have the chance to track the order and make sure t...
Hi,When I changed my credit card, I inadvertently did not indicate that I wanted auto-pay. I've now added auto-pay to my account. How long do I have to wait before I get my service back? Thank you.Susan KVictoria BC ps: How do I send a confidential m...
Hello, my acct has been suspended for 1 day and I am trying to port my number to another carrier. In order to do this I need my account to be activated for 24 hrs so the new carrier can port my number out.please contact me at xxxxxx per Luddite thank...
I don't know why but I looked at my data usage and it says I've almost used 2 gig of data this month. I very rarely use 500m per month. I looked at the usage logs and compared it to my browser history and at most I looked at was 8 websites on 3 separ...
Here is the scoop. I am not a PM customer and can not put in a support ticket. I tried, it wants my PM phone number, which I do not have.I live in an area with no cell phone coverage. My phone is turned off 95% of the time so the battery does not kil...
Can I save the flash sale for tomorrow activate since I can’t get SIM card
I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...
I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...
Hello, I'm Melina and I'm a Public mobile customer. I ordered a Sim card a week ago and the Public mobile company said to me that we will send you an extra Simcard for free. So I was expecting to receive 2 Simcards but when it arrived I realized you ...
My account is suspended. My amount owing on my bill is 0 but I have no service.
voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before
Hello, I transferred to a new carrier about 1 day ago. However, I just paid my plan with public mobile 2 weeks ago. I had a 10$ credit and 2$ credit for automatic pay. Considering I only used my public mobile plan for a very short amount of time and ...
Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone
I already paid for my monthly data, but its not working yet
Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022). I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD. Since I was eligible for this bonus promotion, I wa...
Hi, I've been using PM on the same 1GB plan for a couple years now. And recently my phone (iPhone 7, iOS 12) stopped connecting to the cellular network (even though my cycle just started a week ago). I've tried changing isp.mb.com to sp.mb.com under...
this service is disgraceful i have service with publicmobile my phone is asking for a PUK code someone contact me so i can unlock
To my understanding Oracles got paid $20/month no matter what they do (or do not).Some are collecting pretty impressive number of Bravos but these Bravos (and Solutions) have no influence on their pay out or am I wrong?No matter Bravos to Oracles, th...
IF you want to keep the phone number you have and you want to stop junk calls/voicemail here are 2 suggestions: 1) set your phone to only accept calls that are in your contact list. (drastic)2)THIS works great and is easy to do....Set up your voicema...
Hello,I live in Woodstock ON and my assigned phone number (new customer as of 24 hours ago) 519-xxx-xxxx is long distance for many of the exchanges in my community. For example the 421 prefix and 539. I cannot have my phone be long distance for these...
I can not connect to internet using data. Comes up can not connect. I do get updates to email etc when I’m out so some of data does work. I have I Phone XR and not tech savvy. I need help or will cancel and go somewhere I can get some help! is there ...
I got a new phone that is asking for Sim pin code
| User | Bravos Count |
|---|---|
| 430 | |
| 239 | |
| 231 | |
| 183 | |
| 171 | |
| 106 | |
| 101 | |
| 79 |
