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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to transfer my number from public to freedom

Need help to confirm if my number is ported out of public mobile. Freedom mobile cannot complete the transfer request.

Resolved! new sim card for same account

Hello my last phone was damaged, i have since bought a new one i am having a hard time activating as i dont want to start a whole new number or account. can someone from customer service

Can't connect

I believe I have installed my sim card into my Galaxy s22 correctly but it shows greyed out under Mobile Networks. Under APN it shows as Mobile Internet sp.mb.com and Tethered Mobile isp.mb.com. When I scan for networks I get Telus, Bell, Freedom and...

Resolved! customer service says I used 100% of data but I still have about 40% on my account

Hello, I received a message from Public customer service saying I have used 100% of my Data but looking at my account I see I have 2.39 GB left (a little less than 50%). It's as if I have run out of data (can't make calls, texts, use the internet wit...

Resolved! Looking to get a new phone number - ability to change the number to what I want?

Hello, I've googled this, and the forums say that I should be able to customize the last 4 digits, but I don't have the option. I've gone to the account page to change numbers, and there's only randomized numbers. On that note, is it possible to requ...

Resolved! Forgot promo code

Joined PM today but forgot to enter the promo code 12MONTH2GB. Can anyone help me add this to my account so i get the promotion?

Resolved! pause my plan for traviling 2 months

I want to pause my plan cause I am travelling for a few months. I am using auto payment now.When I am starting to travel do I just unable Pre-Authorized Payments option on the website?Once I come back how do I reactive my account?Thanks for help

Resolved! Cannot swap sim

When I go to edit profile and change my SIM card number and press save changes It just erases what I wrote and turns it into zeros. I've tried this on 2 different phones now , please help.

Resolved! Need to create a ticket to port number

Hi, I need help porting my old phone number from Petro Canada to PM. How do I create a ticket?

Public mobile plan offerings

When did public mobile change it's mid-range plan offers? I thought I had seen more options when they first introduced the $55/20gb student plan but it seems that now there are only low or high data plan offers other than the student plan? "3G" plans...

Resolved! Login

How to override email identity because they spelt my email wrong on the login

Resolved! Plan change problem

I was trying to change my plan for a couple of weeks now and had money in the account but it wouldnt let me change my plan!!!! My renewal came out this morning and now it will let me change it but its asking me to pay for the whole month again. Can s...

Resolved! Payment used without pre-authorised payment setup

I accidentally topped up my account with $140 instead of $70 to pay for my plan. I was jnitially going to request a reimbursement, however I decided to leave it in my account for the next pay cycle. I was going to skip the month of August as I was tr...

Resolved! account payment

change passwrd log in not working cannot change payment method

Resolved! Recover my phone number

I stopped paying the data for my phone for 4 months approximately and now that I’m trying to pay it, it says “no service” and the phone number seems to be blocked

Resolved! Error trying to access my account

{ "message":"Request header or cookie too large" }This is all I get after logging into account successfully once and checking rewards, then I could no longer get to my account.

Resolved! Topping up pre authorized funds

Previously, I'd been able to top up the funds, connected to my credit card, for my pre authorized payment system.Now, I can't find a way, online, to add to my pre authorized funds.What to do?

Resolved! Lost phone and access to recovery email, need to keep my number, please help

I lost my phone, and cannot reset the access to my public mobile, because dont have access to my gmail, which is asking to verify my identity by sending security to my phone, or sending the code to the same email address, which access it is trying to...

Resolved! 4G data not added to my account

Hi, I just switched to a 4G plan for 4GB date and although my money was deducted but data is not added to my account. Should should I do?Thank You.

Overcharge

My data was supposed to reset with a new plan, $35/month for 3gb. I got charged for $35 but my plan currently says I only have 1GB and that I've already used 596MB. I literally just woke up so this is not possible.

Resolved! Travel to US but no incoming txt messages?

I recently went to the US without a roaming package. I noticed that I wasn’t receiving any txt messages. I received all of my txt when I returned home. Does PM block incoming txt while roaming or was it due to the US sunsetting 3G that caused the ...

Resolved! Lost access to account

Hey community, I lost access to my public mobile account and forgot the e-Mail that was associated with it. How can I go about recovering it? Thanks,Chris

Samsung smart watch

I just got a Samsung smart watch active 2 and I'm trying to connect to it and I get an error and tells me to contact Telus dose public mobile have smartwatch data plan I sure hope they do

Resolved! Travelling to Europe?

Hi, is there a way to keep the PM phone DATA working while visiting France and Italy? I'm not so much interested in calls or texts, although it would be good to know.

Resolved! Referred Points

I just joined Public and used a referral code from my friend ...I still do not see the Rewards added to my account yet ?How long does it take for public to credit my $10 referral credit ?

Resolved! Porting from Rogers to Public

What is the process to port my number from Rogers to Public. I already have a Public number ?

Resolved! Earning Reward Points

I am a new Public client.What I the different ways to earn points beside buying more add ons

Resolved! Preauthorized Credit Card Payment

Does Public offer reward points for pre authorized payment on my Credit Card

Resolved! Reactivated Account - Network Issue

Hi,I lost my iPhone SE and had to immediately freeze my account. After few days, I then purchased the sim online and inserted it on a Samsung Galaxy A03 phone and since then I can't receive calls nor texts. Please assist.

Resolved! No old public rewards in August

Hi, i do not receive my old rewards autopay and loyalty in last month August. How can i check my old rewards activity or status? I do not want to move to new rewards program

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