04-10-2023 01:49 PM
Hi, my family have 2 pubic mobile phone num. Both of them are enabled auto pay.
But only one account has the $2 monthly rewards, the other doesn't have it.
Can someone help me ?
04-11-2023 03:11 AM
@cnwarrenhua
Just to clarify @softech 's point (no pun intended) accounts activated before January 25th are on the $$ rewards program. Accounts activated on and after January 25th are on the Public Points program.
04-10-2023 02:01 PM
@cnwarrenhua when did the account without the $2 Autopay rewards activate ?
Accounts activated after Jan 25 2022 will be on the new rewards system and collect 5% Public points instead of $2 Autopay rewards
04-10-2023 01:57 PM - edited 04-10-2023 02:02 PM
Were they both opened at same time?
Is one on Rewards and one on Points?
Is auto-pay enabled on both? I see, Yes!
Points accounts do not receive the $2 credit.
