why am i not getting the $1 autopay reward deducted from my monthly payment?

[hairbag1]

Here's the breakdown of how Points work now as they replaced Rewards a few months back...

https://www.publicmobile.ca/en/get-help/articles/public-points

[DennyCrane]

First of all, it was a $2 autopay discount. Secondly, that program ended in May 2024. Now you earn Public Points, which can be redeemed (manually).