Payment

[uke]

I've been speaking with Mary regarding changing my preauthorized payment credit card number. I have NO CEL SERVICE at my location so the 6 digit code sent to the 729 number doesn't work. it is sent to my email and I have entered that code many times but it will not accept it. any idea what my next step might be?

[BKNS27]

@uke 

You need to reply to the CS_Agent in Messages in your avatar for the agent to continue to help you.

[Chalupa_Batman]

Hello @uke 

Click on this link and it will show you previous conversations with CS Agents, just click on the one you want and continue to conversation and someone will reply back to you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

[will13am]

@uke , I assume Mary is a support agent who is helping you out with getting access to your online account.  The community is a platform for customers supporting other customers.  We cannot assist with account related matters.  You will need to continue to work with the support agent unfortunately.