Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! trying to port a number to an iPhone 7 ..

Tried to talk to the robot but he's/she's/its useless. I have a signal; safari works etc. ...but no phone...when I phone out it says " call failed" Just signed up with a new Sim Card. Very disappointing. any suggestions?

Volvo-man by Great Neighbour / Super Voisin
  • 123 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer was not done

Today at CF Markville Koodo station I made the request to transfer my number from Freedom Mobile to Public. My number was not transfer instead, I got a new number. I am not happy about this at all. At approximately 2pm, I was told the problem would b...

ritchie_21 by Great Neighbour / Super Voisin
  • 160 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan

How do I change my plan 

Mattydumais by Great Neighbour / Super Voisin
  • 96 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported number away but now I can't log into My Account.

I have moved from Public Mobile to another provider and they ported my number over. I received the transfer acknowledgement text and approved it. The only issue now is that I can't log in to My Account and cancel my AutoPay. Can anyone advise if they...

Resolved! Add-Ons

Hello,I just purchased a US Add-On for tomorrow 5/28/2022. Can someone please confirm that the US texting Add-On has been activated please? Thanks

tjdaring by Great Neighbour / Super Voisin
  • 169 Views
  • 9 replies
  • 0 Bravos

Data

My data will not work

laysjoseph by Great Neighbour / Super Voisin
  • 177 Views
  • 8 replies
  • 0 Bravos

Calling Mississauga a phone number having issue

I used to call my mom daily no issue. Since last Thursday, I am not able to call her from London Ontario.I have tested using my landline, other cell phone with different vendor and called other Toronto and Mississauga numbers, all have no issue. The ...

tsimpson by Good Citizen / Bon Citoyen
  • 242 Views
  • 19 replies
  • 0 Bravos

Can’t phone each other

I hooked up our three phones with Public. We can’t call each other it just goes to the voicemail of each othehr’s phone. What do we need to do for us to call each other again and have it ring on both sides?

Santars23 by Great Neighbour / Super Voisin
  • 133 Views
  • 6 replies
  • 0 Bravos

Picture messages

Recently started having problems with my picture messages. I turn data on, send pic as usual but recipients are receving them.

dinadavila by Great Neighbour / Super Voisin
  • 231 Views
  • 12 replies
  • 0 Bravos

1G roaming rewards add on.

Beware that when you use this and your USA plan renews before your 10days is up pm will systematically start using your plan roaming making you loose what’s left on what you purchase. Many of you know this and what issues I have, now pm refuses to do...

mellondon by Model Citizen / Citoyen Modèle
  • 518 Views
  • 20 replies
  • 2 Bravos

Resolved! Can’t login to my account

Re: Can’t login to my accountHello jessedorran! My name is Luis and I’ll continue assisting you from now on! We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our records...

jessedorran by Good Citizen / Bon Citoyen
  • 505 Views
  • 30 replies
  • 0 Bravos

Resolved! Change of payment date

How do I get my payment date changed to the end of the month. I get paid once a month and my payment always comes out the day before I get my money in my account and then I have to go in and make my payment because it cancels my phone.

WFB7733 by Great Neighbour / Super Voisin
  • 143 Views
  • 6 replies
  • 0 Bravos

Resolved! plan upgrade

Hi,I tried upgrading my plan online from the 25$ monthly to the 35$ monthly. However, the payment has been processed as "one time only" and my plan still shows as the 25$ monthly. The 35$ has only been added to my "available funds", whereas I would l...

nathalie1744 by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

Resolved! No signal

It seems that my mobile phone was hacked. Someone changed my SIM card number, which led to I can't receive the signal for the service. I am looking for the solutions to this issue? Thanks,

Garrison88 by Great Neighbour / Super Voisin
  • 256 Views
  • 11 replies
  • 0 Bravos

Resolved! Help activating my new sim

I lost my old SIM, I have autopay on the account, and I don't have access to my online account to modify my autopay. I purchased a new SIM, but I am having trouble transferring my number to the SIM. I have no way of receiving text messages to verify ...

Jeevan23 by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't log to self serve account.

I signed up to Public Mobile. My telephone works fine however I can't log in to my self serve account. Please help me to solve my problem. Thank you.

Margaret_G by Great Neighbour / Super Voisin
  • 152 Views
  • 6 replies
  • 0 Bravos

Resolved! Stolen sim/ reactivating account

I was traveling in Europe and was using a European sim card. My wallet containing my public mobile sim was lifted on the metro. I reported it as lost/stolen. When I arrived to Canada I purchased a new sim car. Logged into my account and used the chan...

Resolved! 300minites International Calls

I purchased this add on about 2 days ago and until now, I haven't been able to make any calls to my home country Nigeria which I just left a week ago. I am a new immigrant here and was told told Telus is good but I am starting to think otherwise if t...

Grandeur by Great Neighbour / Super Voisin
  • 284 Views
  • 8 replies
  • 0 Bravos

Help with an agent

Hello can an agent please just kindly take the time to please help me for heavens sake with my data add on i just want my refund its been 4 days now worst service ever.

Skyehigh1 by Good Citizen / Bon Citoyen
  • 138 Views
  • 8 replies
  • 0 Bravos

Service suspended?

I think I'm good but I just want to make sure that my service will continue without interruption? Because I paid the balance but it didn't change the status listed above my account.

parkerremy2 by Good Citizen / Bon Citoyen
  • 110 Views
  • 5 replies
  • 3 Bravos

Resolved! Issue with "friend referral" bonus

I got an email from Public mobile (the following photo) about friend referral bonus ($25 for me and $25 for my friend).However, after activating Simcard, I got the following message showing 0$ friend referral: "Rewards have been applied to your accou...

Capture.PNG
esmaili by Good Citizen / Bon Citoyen
  • 301 Views
  • 12 replies
  • 0 Bravos

Resolved! payment and change plan

My visa was lost and now I have a new number, I remove my old visa , but now when I go to MAKE A PAYMENT on the page it doesn't allow me to add my new number visa to make a payment and I get a message said " THE CARD HOLDER NEED TO AUTORIZED THE PAYM...

minipau by Great Neighbour / Super Voisin
  • 169 Views
  • 6 replies
  • 0 Bravos

Resolved! Blocked out

Hi, my online account has been blocked out. How can I unlock it. Thanks.

kkwilliam by Good Citizen / Bon Citoyen
  • 115 Views
  • 2 replies
  • 0 Bravos