Community

How do I change my email address

confirmation error

hi there,i get an error after passing the username and password. i want to subscribe for 40GB plan 

New phone MMS still not downloading

I just replaced my phone with a Samsung S20 model. Recently my old phone would not receive MMS downloads from Messages. I understand something changed with Mobile in regards to this in February. I was hoping my new phone would not have this same issu...

Text offer

Hi, we have 4 phones with public mobile. 3 of us got the latest text offer. The 4th had offers turned on but didn't get the offer. Is there anyway to subscribe to the deal without getting the text ? Thanks for your help.

Issue while registering first time - LET’S COMPLETE YOUR ACTIVATION.

Dear Support Team,I am reaching out for assistance regarding an issue I am facing while trying to register my SIM card. After receiving a message stating that I already have an active subscription, I attempted to complete the activation process by cl...

Email

I only want to subscribe for one month date plan in july 20 when I signed up, how can I make sure it is automatically cancel after month month or do I have to give my month of notice?my email is erica226@gmail.com 

Loyalty points

How come I didn't get my 5 rewards points for being a loyal customer, that I used to get every month before you introduced this new reward system. This a joke and I am not happy with the new reward system. Scam, give back the loyalty points or we sho...

I was trying to activate yesterday and it failed

I tried to activate yesterday but it failed I tried again today and it says contact agent can anyone help 

no reward this month?

I got no autopay or loyalty reward this month. 

Cancel public mobile account

Hello! I have been with public mobile for years but decided to cancel my public mobile account now and have unsubscribed. My renewal date is May 28, 2024. It now says I am not subscribed and current subscription expires on May 28,2024. However, it sa...

Add on US talk, text and data

Talk and text not work because it is setup -1 available for talk and text.  Usage is 0.  

Sim card hasn't arrive

Ordered May 10

e-Sim

I am travelling paris and London end of the month .I  will be purchasing a 12 day e-sim .. would i be able to continue my existing PM acount and number when i return 

problem regarding number transfer

I just made my purchase and transferred my number from my previous cell provider to publicI can make phone call, but cannot receive any phone call. Please help

How to Buy 90 Day Plan ?

Hi again.When I got to switch my plan to the $19 1GB plan for when my current month expires, I don't get an option to pay 90 days...  In the plans it says save more when buying a 90 day subscription... but no way to do it is provided.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

So far as I know I never got an activation summary email and now I am disconnected from my rogers esim and do not seem to have a public esim.As a new customer coming from Rogers May 25, I have been experienced problems.  I thought my Public e-sim ins...

Purchasing esim help

Help with esim purchaseI've gone through the steps, added a referral code, cc etc. but when I click Pay Now, the "waiting" dots cycle for a few seconds before the Pay Now button goes orange again and nothing happens. Any tips?Pixel 6, in app.

Phone transfer time out issue

Phone transfer time out issue(I answered 'Yes" instead of 'YES' to request from old provider). Need a new transfer request from Public mobile for my old provider to complete transfer. How do I initiate that??

Switching a plan

My husband has $25 plan which has 1GB at 3G speed. I got an offer recently $21/month 3G at 4G speed since i am with the cheapest plan right now.  How can he switch his plan to this $21/ month 3GB at 4G speed ?

New activation promo with free sim card -- what's the order # / tracking details?

Hi all,I helped my mom subscribe to one of the new activation promos, and paid for the plan already + selected the ship SIM card to home option.I received an email confirming the subscription payment, but where do I find the tracking number or order ...

Been PM customer for 5 years -- do we not get the anniversary 10pts?

Do legacy loyalty members NOT get the 10 pt bonus per year of service for loyalty?

Discount disappeared

I've been with Public for several years and received a consequent discount. This month I was switched to the point system and my discount disappeared.

Unable to update my payment method

I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of ...

Wi fi calling

Hi cal I use wi-if calling with public mobile as I don’t see it on my phone as I have an I phone 11