Community

Pre pd visa

Why can’t I use a prepaid visa

Volte supported devices

Where do I find the link to see what devices are supported on the network for volte? I had to cancel my service before as my device didn't support it and my area didn't support 3G so I couldn't receive or make calls from my house. I have a new device...

Volte device expansion

I have a fig flip 2 pro device that supports all the 4g bands that public mobile users but I only get 3g. I am curious if the list will be expanded once the 3g sunset happens in Winnipeg. I checked the device on public mobile by imei and it says it's...

Help asap

I just switched from Lucky mobile to public mobile I tried to transfer my number but now it's not working. I can't get it to work and I needed to work right now because of my work phone number and anyone else to help me and find a way it says it's no...

My network

I would like to know if I have either a 4 or 5 G network and if it is only 3 G I would like to upgrade with Public Mobile. 

SMS on my phone is not working. Please help

I reach public mobile when i Call 611. SMS on my phone is not working

not on change plan options

There seems to be an error submitting the ticket to customer support so directed to bring my problem here. The current plan - $25/4GB plan is advertised but not available in my plan change options. I change my plan brielfy and need to go back to this...

Geeni camera won’t work

Since I’ve switched to Public Mobile, I can’t access my Geeni cameras without wifi

Add ons

I bought an add on so I have data in the United States. I restarted my phone and removed my sim card but it still won’t work.

Charged for services that did not work

Hi, I was charged for add ons twice and didn’t receive the services I’m not sure what’s going on but I need my money refunded. This shi has me tight. Paying for something that doesn’t even work. I was charged $33 and $16 and none of the services work...

eSIM

I just joined PM and received an E sim on my email but the QR is not working and it says I have to contact my carrier so I don’t know what to do. Any help pls 

New iPhone — no data, only outdated APN info everywhere

Just activated Public Mobile on a new iPhone and I have no mobile data. Calls and texts work. Data is on. Phone restarted. Airplane mode toggled. Every APN guide I can find is from 2016 / iPhone 4 era, and the settings either don’t save or revert bac...

sim card is locked out

how do i get a PUK number to unlock my sim

Points/rewards question

Hi, I’m thinking of canceling my phone and went to unsubscribe - it said if I did that I would lose my 82.95 points balance. However, when I checked my rewards under that section, it says I only have 13.07 in points. Which is the correct balance and ...

I don't have my eSim number

I subscribed yesterday. I got a message from PM " a message was sent earlier to authorize the number transfer . we have not received your response. to reinitiate the request , please to press1 " but I never received any message from PM before that. W...

Can you let me know my current cell account PIN

Transfer number from Koodo Prepaid

Hi,I heard that I can't transfer the number from Koodo Prepaid by myself, and I need to contact Public Mobile....Can you please tell me how to / where to submit details to transfer the number from Koodo Prepaid ??

TICKET FOR REFUND

my number was ported out but I was still charged for a sub renewal

Overcharged

  Hi there. I purchase a plan on Dec 28 and somehow got charge twice. Can I do request a refund? 

App

My Geenie app won’t allow me to view my cameras when I’m using data. It only works on Wifi. It worked fine until I joined public mobile. Any suggestions?

No service

Hello everyone, I paid my phone bill but I cannot make calls. It is no longer telling me that I don't have an active plan now. The calls go through but when the person answers it drops the call and says to check the number and try again.

Re: iPhone Update and APN settings

My APN won’t change. Just resort back to isp.

Paid but not working

I paid but still not not 

Old number

Can I get my old number back? I am unable to access apps due to two factor authentication linked to my old number. 

Cannot Port Number over from Public Mobile to Rogers

I texted back YES when receiving the text to port my number, it still has not worked. That was done at 7pm yesterday. 

No calli g or gps

It renewed today but days the client is not available when people try to call meAnd no gpsChecked VoLTE and roaming and still nothing. Baad timing 

Relocating to UK - looking to retain access to current number

I'm moving permanently to the UK in July and would like to retain access to my 416 cell number for 6 months.I don't have the option to leave my public mobile sim in a phone in Canada and forward calls/SMS after I leave.Are there options other than tr...