Number transfer issue from Fizz

[Jhs2026]

Hi, I just subscribed to public mobile and tried to port out my number from Fizz. But I have a problem with the number transfer. The message I received from PM is that I entered an incorrect account number. How can I get this fixed? I submitted a ticket but looks like they haven't reached to me in that 30 minutes.

[Jhs2026]

My problem is solved after a call to the porting support team. After the CS removed the 0000 before my 8-digit Fizz account number in the system, the porting completed very soon. I suggest that PM may need to upgrade the porting interface, so we can input account number at a different length and in turn solves lots of future hassles for everyone.

[Frank52]

Here is the link to your community inbox: 

( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) 

[hTideGnow]

HI @Jhs2026 

I sent again

[Jhs2026]

Sorry, but I didn't find anything in my Community inbox about the porting support team number. Can you send it again?

[hTideGnow · Accepted solution]

hi @Jhs2026 

it is about account number length.  I think if you put the 0 to the front of the account number , it will trigger the problem.  Some mentioned you need to put the 0 to the end of the account number instead

 PM porting support team can help to update the account number.   I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage