Activation issue

[troypsmith72]

Hi all, 

Going to need help form an agent on this one. During the activation process in the app, I'm unable to select Telus from the dropdown menu for some reason & therefore not able to complete the process. I've paid the fee received the e-sim, but getting past this step isn't happening even after restarting the app. Thanks in advance for your help! 

[Frank52]

There are some helpful articles on the Public Mobile site. Maybe this one can be useful for you: 

https://publicmobile.ca/en/get-help/articles/transfer-your-number

[troypsmith72]

Thanks, I've reached out via the link. Much appreciated. Didn't mean to mark this as solved, so I'm still open to thoughts. Thanks! 

[Sansan]

You can message them at the link below.  Don't expect any reply for atleast 24 hours as people have been waiting since Friday and Saturday already. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

hi @troypsmith72  you need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage