Number transfer and activation problem

[Richard_Huang7]

I transferred my number to Public yesterday and confirmed the number transfer. My previous provider also confirmed it.

Now my Public SIM can only make outgoing calls and use data. I cannot receive calls or send/receive texts at all, and I never received a transfer-completed SMS from Public.

This is urgent — I’m currently unreachable, no one can call me or text me!

[hTideGnow]

hi @Richard_Huang7 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage