Phone number transfer issue

[Pearl26]

I mistakenly provided an incorrect IMEI number during transfer process. So the transfer process has been in progress for over 5 hours and old provider confirmed that the wrong IMEI was given. Need help with resolving this issue. I can provide the correct IMEI number so the number can be transferred successfully.

[hTideGnow]

hi @Pearl26 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[slusagm]

@Pearl26 

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Handy1]

@Pearl26  I’ll send you the porting team number private message cannot post it here , if they unable to help just have to message support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca