SIM card hasn't arrived

[itsawesome1234]

Hi I ordered a SIM card over a month ago and it hasn't arrived yet. When I click on the link where it says there should be a tracking link theres just an error message.

[will13am · Accepted solution]

@itsawesome1234 , please follow up with the moderator team.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[Jb456]

Contact moderators. Two ways to reach them.

1- 

 

However option one won't work for you as you have not activated a sim so you don't have a self serve account 

Proceed to option 2.

2- via private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In the interim consider stopping at a Walmart and picking one up locally.

Don't forget a referral code for a $10 signup bonus.