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07-22-2020 03:21 PM - edited 01-05-2022 12:13 PM
Hi, I am Rachel, I am trying to help Peter to get his sim card activated, he is getting a lot of errors like this ..top up regarding approval ... I need some help with Peter.
Solved! Go to Solution.
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07-22-2020 03:30 PM - edited 07-22-2020 03:31 PM
@Rachel2020 check to see if the credit card was charged Rachel. If it was, put the sim into tje phone and try logging into Peter's self service account. If not, Peter's SIM may be locked for attempts. wait 50 minutes from last attempt, clear your browser history, go to private/ incognito mode and try again to activate the SIM card. Stay safe
Here's 3 articles on activation and porting and the Refer a friend reward if you need them:
1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
.2How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward
Please not to port, your previous providers account must be active. The port will close it once its completed.
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07-22-2020 03:29 PM
@Rachel2020 hi contact customer support here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
make sure to check your inbox(top right corner envelope icon) periodically, for a message
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07-22-2020 03:23 PM
@Rachel2020 hi try the live chat for activations https://www.publicmobile.ca/en/bc/plans
