Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone number will not work

Hi I just paid my phone bill and changed my plan to the talk,text,and 4g of data, with long distance, and nothing I can call out, I can't text, my data is not working, and it's been a good 5 hours since I renewed my account, what do I do

Phone company with no phone number

Anyone else setup an account. Or should say guy at Walmart did. Then told me to self register when it appeared he did or ?! Anyway I’m not wasting more time. Long story short. From my sims locking for no reason. To brand new phones popping up as repo...

Resolved! Plan Details not Appearing

I have logged into my account and when I click on Plan Details it receive "Oops something went wrong" I can't see my plan details. I have also tried clicking on the Tab at the top but receive the same message. How do I get this fixed? I was recently ...

PM I think Needs to eventually expand the Roaming beyond the US, EVEN IF it's JUST the Data

IF PM Had an Expanded Roaming, DATA Especially, PPL could use Apps like Whatsapp, ESPECIALLY If one travels to a place, and an Emergency occurs.Better to have something there so that IF a SERIOUS Emergency, Illness, or worse, This being an essential ...

PM needs to create a Plan IF PPL want one for their Tablets

PM needs to eventually invest in making plans for PPL who have Tablets, this way maybe increasing some business in a catagory that seems to be ignored, but is a growing trend Just my opinion

PM should eventually allow E-Sims as this could be the Future eventually

I think PM should invest in E-Sim eventually, as This could be the Future Also, 5G as well. And they need to do more Promo for LTE Plans, as 3G makes it appear PM is not Future Oriented. Just my opinion

Resolved! error message when trying to switch to old number

I am trying to switch my PC mobile number to Public Mobile, I go to the phone number change, type in my number ... generic error message. Just tells me to log out and then back In.. what’s going on? I have been trying for an hour now, it’s all the sa...

Tablet plan

I have a phone plan but I’d like to have some data on a tablet. Is it possible for me to get a second SIM for the tablet and then just buy a 1 Gb add-on? I don’t want any regular plan because the tablet can’t make use of voice, just need a data add-o...

no data, service outage?

This morning I could not get any data at all, I turned mobile data on and off a few times but nothing, now it's working again, was it a network issue with PM?

APN for Jpro8

What is the APN for Jpro8? My phone did not just automatically pick this up, and I may need to enter all the information manually. Thanks, GT

Resolved! USA Data Roaming Stopped Working

Hello, I purchased the USA data roaming on January 22. I know that I had to add funds before I get the add on so I added funds a fees days prior. The data roaming worked for 70 MB but stopped working after that. I did purchase the 250 MB as the $20...

Impossible to get help

I have 2 separate issues. 1. I can't open a self serve account because it tells me that either my number is invalid (I've had it for years) or I already have an account. When I enter my email, it says it's invalid. It is possible that I gave my old a...

Resolved! Early Renewal

Hey! Is it possible to renew my plan a couple of days early if I run out of data? I thought I read this somewhere. Can anyone help?

Billing error?

I believe I have been having billing errors. 1.) As of right now I have 2 people referred on my account, and it shows that, but I'm only getting $3 every 90 days reduced rather than the $6 I should be getting.When all my discounts are said and done, ...

Resolved! Toll Free Numbers

Please suggest if I have Province wide calling plan, can I still make calls to Toll Free numbers starts with 1-888-xxxxxxxxxx or not ?

changing my profile info

I have a login for the community chat. Not a customer yet, but will be in the next few days. Is there any way I can change my profile name in the chat? I can't seem to edit any changes

Resolved! Ready to get switched. Any promos coming up?

I'm ready to switch to PM. For two accounts. Hoping to get a promo, don't want to miss one. Any coming up? Or on now?

Help me!Please! I changed my visa one months ago,but I forgot my account.

Hi, I changed my visa one months ago,but I forgot the account.I set the auto-pay for my grandma before,so she is disconnecting and the service is unavailable.I already used the way to dial #061# ,it still dosen't work. I entered the phone number a...

Problem reactivating the line

I had a PM line that I put on suspend as I was away from the country.Now that I am back and trying to reactivate it.There is more fund in the account than the monthly plan rate but I still cant process the reactivation. Please assist.

Resolved! Invalid Sim

I am trying to activate a Sim card which I just purchased at Walmart and I keep getting an invalid Sim message any help would be appreciated. @CS_Agent

Resolved! Switching from Credit Card to Debit Visa

When I setup the phone account for my mom 3 months ago, I registered and set up auto-renew payment from my own credit card. Now that everything is settled and running smooth, I’d like to switch the auto-pay from my CC to my mom’s Debit Visa so that s...

Resolved! "Call Failed" when pressing the Voicemail button to access voicemail

Hi folks, I recently ported my iPhone 7 to PM from TELUS and the port went very fast and smooth. I didn't think of testing my voicemail until I missed a call and needed to access voicemail to retrieve it. Unfortunately, the 'call voicemail' button mu...

Resolved! Invalid Sim - How do you get support - writing 5 messages to Moderators too

Hi; I am at a lose as what to do next. I have confirmed 3 time the phone is unlocked! I have checked my PM acoount says active and paid yet still no service. I have gone out and bought a new sim and registered it - still no succces I have rebooted...

My phone has been reading no service

My phone has been reading no service since 7:15 am. My account is still active and I’ve tried resetting my phone and manually connecting to the network and nothing works

Use the previous phone number, only dial, can't answer

Sorry, My english not good.Yesterday I activated a PUBLIC MOBILE calling card.The phone number is used LUCKY phone number 902xxxxxxxEverything seems smoothHowever, my new card can only make outgoing calls, and the phone number is displayed correctly...

Resolved! phone number

can i keep my number if i switch to public mobile

Invalid sim - bad start - I paid and have no service???

Hi all; I went to london drugs bought a sim and activated it today. Hours and hours ago got the welcome message but my sim say no service and invalid sim. I have reset and rebooted the phone about 10 times. Please help!!! My account says act...

Resolved! How do i get in touch with someone that I can actually talk to?

I just created my account and tried transfering my bell number. The thing is the payment was collected and then the website kicked me out. Now I cannot log (seems account wasn't created), I gor charged on auto pay and have no idea what's going o happ...

i am mad i hate this servicw

i paid 25 dollars i have 613 number i always call 819 i want to change it as i cant call

Resolved! Refier a friend

How does it work

Community

Forum Posts