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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation de ma carte SIM

j'ai recue ma nouvelle carte sim et quand j essaie de l activer je reste bloquer a choisir un numero, quand je clique dans l espace pour la zone d'appel la case reste blanche.Alors j apprécierais que vous m aidiez svp

Resolved! problem with porting the number and no response yet from online email support

Hi, I wanted to port myFido number over to Public mobile after one day's test, sent the online email support according to the request on Thursday, but got no response yet. Have been carrying two phones... I would need help on this matter. Meanwhile,...

Resolved! Trouble transferring # and no response yet

Spoiler Hi - after signing my son up with pm we've had some trouble transferring his mobile #. We filled out the required form in 'contact us' but I haven't heard anything back yet and it's been a few days. Currently he can get data and make outgo...

Resolved! Could I get a response with my private message please?

My impression is that my concern has been ignored. I sent a private message since yesterday to Shazia_K regarding my phone plan which was scheduled to change on my renewal day and that didn't go through. Could I get help with that or do I need to buy...

Can't get calls or texts from most people

What's going on. Just switched over to public from virgin. Not to happy s9 far. Please help

WHY HAS MY SERVICE BEEN CUT????????????

ALREADY RESET MY PLAN TWICE TO BE CHANGED ON RENEWAL, I'M ON AUTOPAY AND YOU GUYS HAVE ALL MY INFORMATION AND MY ACCOUNT HAS BEEN SUSPENDED FOR NO REASON. YOU GUYS EVEN TOOK THE MONEY FOR THE NEW PLAN BUT IT'S NOT SET UP IN MY ACCOUNT AND THERE IS N...

PM In Nova Scotia

Just wondering who in NS uses PM! I'm fairly new to PM and love it so far! I've been telling everyone I know about it, and no one has ever heard of it. (Including me, until a friend told me about it a few months ago)

Resolved! unable to call same area code

I have a 337 area code and my wife (also on PM) has the same area code. However, we can not call each other. We have province wide calling and we are definitely within the province. When we try calling, a message says we do not have a long distane a...

Public Mobile is busy shipping sim cards

Does somebody want to know a few numbers? As the order numbers are subsequent I can say that between my sim card order on July 27 and my sim card order on August 4, meaning within 8 days, PM has shipped out about 1300 sim cards to potential new custo...

The number entered does not belong to a valid Public Mobile Subscriber.

I was trying to put a number a my referral during activation. I got an error: "The number entered does not belong to a valid Public Mobile Subscriber." I think the reason is my friend's number was ported a week ago. I have his origial number before n...

RCA RLTP 5044 - New information found on internet

I just found this information on the internet while searching for the specifications for the RCARLTP 5044 as follows; Technical characteristics:5.0” FULL SCREEN VIEW, FWVGAModel# RLTP 5044 BlackUNLOCKED GSM QUAD‐BAND PHONEDUAL SIM CARD ‐ SUPPORTS TWO...

Thank you to the community

Thanks to everyone out there in the community that were so quick and helpful to answering my questions. I really do appreciate this. Randi

Multiple numbers on one account?

Is it possible to have multiple numbers on one account?

Resolved! SIM Card - re shipping charges & shipping

Can you let me know the following: 1. Which courrier company delivers the SIM card?2. What happens if you are not home when the delivery comes?3. Can I pick up the delivered item at the courrier's head office?4. If the SIM card is not compatible ...

Voice Mail message

Can you let me know how large is the voice mail mailbox on the 90 day purchase plan?

Suggestions for Self Serve website and billing/payments ...

(I didn't feel this really belongs in the Public Lab - it's not really an "Idea", more of a "Suggestion" or "Bug Report", lol.) 1) PM allows multiple payment types (Payment Vouchers, Credit Card, VISA Debit Card, AutoPay on Card). But it doesn't all...

Resolved! Telus phone towers

By now i do know that PM uses towers of Telus. But I was reading elsewhere that Bell and Telus have an alliance and use the towers interchangeably. Is this true for GTA or for regions outside GTA ? Two scenarios:- I am inside GTA and Telus tower is f...

Sim card charges refund

Hi, I recently ported to PM and would like to inform other people interested in PM that although PM does charge $11.30 for sending out the sim card through courier/priority mail, they do refund the amount almost within 2 days. I sent them an email tw...

Refund : Changed to Mobilicity

Hi, I have recently changed my connection to mobilicity. Before changing i have renewed my Public Mobile account with around 30$. I request you to refund the left out amount as i am not using your service anymore. Let me know if you need any oth...

Signal reception.

Wondering how my phone has gone to 3-4 bars to a constant 0-1 bars

Resolved! Having trouble porting number from Fido.

Hi there, I've been trying since activating on Wednesday with a temporary number to port my number from Fido to Public Mobile. I couldn't get the self-service form working when I activated the account, giving me a message like: We are experiencing di...

Resolved! New cell phone I can't use it

Hi I just bought this new cell phone Vernee Thor. The phone is unlock and suppose to work on the public mobile network. More information on the phone here: http://www.gearbest.com/cell-phones/pp_343579.html Public mobile web site cannot find the IM...

Resolved! Can anyone confirm that Ottawa / Gatineau (National Capital Region) is considered as one province?

Hi, I've searched the forums but there appear to be conflicting answers. Can anyone confirm if NCR is considered one region under the Province-Wide region? (i.e. I can call / received calls in Gatineau from Ottawa and vice-versa) or if they are st...

Trying to Activate: Getting "Sorry, we are unable to verify your card at this time..."

Hello,I am trying to Activate my SIM card and I keep getting the message "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your...

Suggestion: Public Mobile for Dummies Thread Needed

I'm one week into being with Public Mobile and have had my frustrations with getting going. Part of the frustrations were brought on as I didn't have the spare time, as I work a full time job, to read all of the posts on here to get answers to why m...

Can we opt out from getting the automatic text messages from Public Mobile?

I posted this as a new idea 2 weeks ago.But the question still remains unanswered: Can we stop getting automatic text messages like "payment due" or "rewards have been applied to your account"?

Resolved! trying to activate my account

My account was temporarily suspended so I change my plan online and paid but still no service.. I called 611 and says I have a balance but . Online it says deactivating date is July 6 so I'm confuse to what to do the get my service back.

over paid

I paid for a plan and didn't put the text on my plan. So I went to top up and put text on. Now I have paid for two 90 day plans. But it shows that get no credit on my account. And money is defiantly taken from my account. I would be happy with a cred...

FAQ for New Users

Updated: 12/2016 Hello PM users. Just to make it easier for you, i gave another shot to make this simple post. If you have any suggestions or something i missed, comment in this post. I will try my best to keep this updated with latest info. Staff ...

Go Canada Go!

Let's wish tons of luck to the Canadians in Rio 2016!! GO CANADA GO

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