Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Saray_OHello, I am new to PM. Activated my SIM card two nights ago. At first chose a new number. When it was activated, i chose to port my old (still active) Telus number. Said porting was successful. Cannot call out. When try calling my phon...
Hey all, I already msged someone on here about a porting issue, but I wanted to find out if anyone else is having the exact same issue as me. I ported over from Fido Saturday (on the first try there was an activation failed, then I tried again and it...
Like many, I recently signed up Public Mobile. During the payment process, the page died multiple times and once it finally went through, I was hit with three charges. My PM account doesn't list the three charges, but my bank certainly shows three se...
I have a Moto G. I checked the IMEI with Public Mobile and everything was good. I got my sim, unlocked my phone, got a number. I did NOT port. Activation failed at first, and I had no service at all. Then, the next day, I can call, I can get and send...
I don't want to deal with these issues and want to take advantage of Fido's similiar offer. Is it possible to get a refund?
Hi All, I have recently migrated from wind mobile. I seem to not be recieving messages from my friends on the Wind network. My main concern is I set the phone up a month ago and today I recieved a bill from Wind mobile for the month I have been using...
So I've been trying to port my mother's number since Saturday from Koodo Mobile prepaid with no luck. I told her I would handle the porting issue and not to worry about it, so I went ahead an messaged the mod team @Mary_M in hopes of getting the issu...
Hi I switched over from chatr to public mobile three days ago and I can only make calls. I cannot receive them. When I placed my chat sim card, it is still working. So I don't understand what is going on. My data is also not working. I created new AP...
Now that the promo is over, what kind of back log are we dealing with that require a moderator? What should our expectaions be?What is considered enough time lapse to resubmit an issue without coming off as too pushy?
@Jeremy_M, @Mary_M, @Shazia_K So here we are, another day spent following forums on PM trying to get someone to help me. I just don't know what to do anymore. I started with patiently waiting, but sadly I feel that will get me know where anytime soon...
After activation of my service with PM, I have figured that outbound SMS service not working. As per advice from PM web portal I have opened a new topic on this forum. http://productioncommunity.publicmobile.ca/t5/Discussions/Unable-to-send-SMS-Incom...
Good Morning,I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it works and has successfully deducted the money ...
Good morning,I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them. I did restart the phone a few times, reinstert the SIM and still no luck. Top left...
My public mobile is a 647 number and I was trying to call a 289 number in Pickering and I get a voice message saying I will be subjected to additional charges. Why is that?
So I moved over from Koodo and while I can't really complain as it is saving my some money now. However I feel I can say with utmost certainty we are throttled in some regards. My speeds tests have been slower then usual, but still faster than 3G, so...
I recently activated my sim and I can make calls and receive/send texts BUT CANNOT RECEIVE calls.I saw other posts by people having the same problem and I tried the solution and private messaged Brook_C but no answer. Please help. I need to be able t...
I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get a...
Hello, Just wondering if there is a manual that will help describe the My Settings - Community & all it's associated functionality & options in more detail? Thanks in advance.
I am sure PM has enough after this promotion to outsource support team(I.e. Increasing mod numbers) so people don't have to hear lame excuse of backlogs
I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?Thanks
Model: I Phone 5s just Ported from Wind yesterday. And the cellular data works perfectly without request any setting~ until this morning I can't access any data:( Did try to reboot it. ( pull out the simcard and put back)set up the APN as the pic ...
I'm not sure if this is common or not - but when first entering my SIM I had no data. after a bit of quick research - I found some handy info that helped me get online after inputting into my settings: Name: Public MobileAPN: sp.mb.comProxy:Port:Use...
i am greedy.
I have port from wind mobile last night. Everything is working on my PM. But still my wind mobile is working, even I can able to call PM from my ported number from wind mobile phone. I couldn't believe, same number works on different provider. I don'...
IMO, this PM'ing the mods or tagging the mods thing is too disorganized to get customer service going forward. There is already the Get Help --> Contact Us for requesting help. I'm curious, why not have all of the customer service requests go through...
Just noticed that in the main ad is now says Canda data addon has two options, $10 for 200MB and $15 for 500MB. This seems to be inconsistent with what options you actually have when you go into Purchase Add-ons. The old $10 for 200MB and $30 for 1GB...
So I just helped my Sister in law successfully port over from Koodo. I was on the phone with her while doing this. First we activated sim with a new number and different email then Koodo account. Made sure everything was up and running on it then ...
I tried activating my SIM, after all the info was submitted I received an error message saying the activation failed and to visit the community for help. I tried visiting the community but there's nothing that can help. It would be great if there cou...
Any insight as to how long it usually takes for new friend referalls after they activate to show up under My Rewards?
I ported my phone number on Friday night (Nov 18) and I still do not have phone, text, or data on my PM acct. Telus (previous provider) confirmed my acctbon their end has been called and port transmision to PM has gone through successfully. Please he...
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