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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can not activate an account

can not activate an account - says my phone number not valid need help

Open Discussion - Public Mobile's Competitiveness - What Changes Would You Like To See?

Hello @Alan_K, @CS_Agent and the Public Mobile Community, I like Public Mobile but lately I do not find the company is being as innovative and competitive as they once where. A few months ago Fizz Mobile launched in Quebec and some parts of Ontario ...

The case for having online only

I am sure there are sad faces out there with the recent loss of call center support for legacy customers. More and more, the carriers are assigning the cost of support directly back to those who use it if they choose to not use the self serve option...

$10 off for 6 months

I upgraded my plan to take advantage of the $10 off for 6 months but I'm not receiving the $10 a month credit? What can I do?

I bought a $20 & $5 voucher entered pin But nothing

Iphone users

My question is can Iphone users go with Public Mobile?

Resolved! Data Ran Out - Changed Plan & Made Payment - No new Data bucket showing

Hi, One account I have ran out of Data early. I'm trying to "renew" it, off-cycle, or change the cycle. I was asked to pay the amount 45.20$ in Ontario, for the 40 $ plan.I choose Change Plan, and picked the plan - changing it immediately (I'm alread...

Resolved! First Name Last Name in Account Setup page

Hi Community, First time posting. Planning to port my SO from Freedom 2-3 days after activation.In the Account Setup page at https://activate.publicmobile.ca/ what First Name Last Name should I put ?My name, her name or doesn't matter ?I will be mana...

texting plan not working

I have recently bought a 20 dollar international texting plan and it says my plan is active yet whenever i send a text it will not be able to send or receive messages

Resolved! phone not recieving incoming calls, got a text from PM saying to go online, click contact us

phone not recieving incoming calls, got a text from PM saying to go online, click contact us, (i don't see that anywhere) says to fill out sim and activation form (thought I did that) any one could help would be appreciated

Phone number not activated for a week

Anyone experienced this ? It has almost been a week now and phone numbber is still not activated, cant get text, call and data.. Account is all setup but just no service displayed on phone. I am beginning to thinkk it is not a good idea to witch to ...

How is data used?

I just noticed that my new plan ($15) shows 5mb of data used within one even though I'm only using wifi. I was seeing similar depletion (although much smaller kb) on my add on data purchase prior to this. At this rate I could deplete 150 mb of data...

Resolved! Walmart refused to sell me a SIM card without activation

I simply wanted to buy a SIM card to perform my own online activation, but as the store employee was opening the cabinet, he asked me if it was for a new activation. I told him I just wanted the SIM card, and he apologized, re-locked the cabinet, and...

Porting from Petro Canada Mobile

I activated a new PM SIM today and tried to port my Petro Canada Mobile number over. The PM form asked for things like "account number" and "device number" none of which I had. I assumed the account number for my prepaid account was just my phone num...

My sim card needs a pin but the one i created didnt work during activation

When I activated my sim card the pin that I had created didnt unlock the sim. I need to have my sim pin changed so I can use the network. I found that i need a moderator to change it.

who else has deactivation/suspended/autopay??

how long has your service been down?has it been restored? if so how?this is going on day 3 and yes I've contacted the mods

Resolved! Invalid Public Mobile SIM Card

Hello, I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I t...

Can't get phone working

Hi there, *Edited to make more sense* Changing from Telus to PMActivation process completed with no errorsAccount showing Active in PM Self ServeWent through the Activation steps. Shows No SIM Card when phone screen locked (not provider locking phon...

how do I complete activation?

I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?Right now I can dial out but I do no...

Resolved! MCC

I have a credit card that offers cash back for recurring bill payments. Public Mobile is one of the bills I pay recurring every month.I noticed that I do not receive the full cash back amount.Contacted the card company and says that Public Mobile has...

Resolved! Phone number not available

Trying to send a private message to a mod about my number not being available suddenly. Any advice?

Referral Disappeared

I refered my friend to PM. The original dicount of $25+$2 worked. Then, last month her credit card was lost, she put the card on hold, and missed a PM payment (for half a day). She linked a different credit card, and her service continued, but, my $2...

invalid sim

Hi, i was planning on activating my sisters sim card for her, and i keep getting this, i bought our sim cards the same time and i got it walmart. any solutions? we checked if there was a phone number on there to see if it was already active, and it’s...

Resolved! Top Contributors – February 2019

I know that the monthly Top Contributors are not the most beneficial and that we tend to be able to be able to see the badges on our profiles and get the rewards visible in my rewards but what is going on in regard to Top Contributors – February 2019...

order sim

today i try to order sim card it keeps say my credit card is decline however i see the payment transaction is processing step (vertifing) on the credit card it is weird dont know why is that

Getting frustrated

My husband is trying to change his phone plan. But when he tries to log in to his account it says it doesn't exist. When he tries to do sign up it says his phone number already exists. I asked this question yesterday and was suggested to contact a mo...

Resolved! How do you change name greeting - PM Voice Mail

When I initialy set up PM voice mail I recorded my company name instead of my name. How may I change or delete my Voice Mail's name?

Resolved! Forgot password

I have forgot my password to selfserve and my sercuity questions could i get it reset please

Not receiving banking code SMS from New Zealand

I have no problem receiving normal international SMS including log in banking codes from Europe however not receiving a banking code SMS from New Zealand?

Phone Suspended and Auto Pay Didn't Work

I have auto pay set up monthly but the payment wasn't taken out of my account this month and now my plan has been suspended. I have tried to pay manually but it rejects the payment. I also tried to re-enter my credit card information and it does not ...

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