Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a friend that signed up for PM about 20 minutes ago - when we finished the activation process, there was an error message that popped up saying to try again. However, they are able to make and recieve calls and send txt messages without issue ...
A friend's Aunt activated a phone on PM before entering hospital. Sadly , she passed. My friend has Power of Attorney and is Executor of the Estate. I don't believe there's a record of any log in information.His son is willing to take the account ove...
I want to change my plan now and I have the adequate amount of funds in my account however whenever I select the plan and I click "Yes, Change Plan Now" it just takes me back to my account home page and nothing has changed. I still have the same fund...
Hello, My husband today was set up on PM and has a new phone number etc.. (he did not transfer a number) we are good to go on the $40 plan that has 5GB of data on the 3G. He can recieve and make calls and texts and can log on to our home wifi. He has...
I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing...
When I tried call out, it said "Sorry we can't complete your call. You don't have active long distance call add on. and this call not cover by your plan......" And also nobody can call me either. What's going on here. What should I do? (2 threads...
I have a Public Mobile phone number and it works fine. However, I can’t log into my account to check it because I get a message saying Public Mobile doesn’t recognize my email address. However, I have received emails from Public Mobile at that ver...
I have a Huawei non smart phone from Wind Mobile and a LG flip phone from Mobilicity. I called Wind Mobile to unlock the Huawei but when I put in my SIM card from Virgin Mobile the phone doesn't recognize it. I tried calling Mobilicity to unlock th...
Hi, I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.
I have 3 phone lines that I activated with the same email adress, I cannot regester my second line for self serve as the page says that the email has already been used and I cannot access the second line through my account. I am looking to change the...
I’m new to PM and registered with autopay. Received a text from 611 advising payment due April 9 but if on autopay, ignore this message. I thought my credit card would be automatically charged yet no charge is showing. Does it normally take awhile...
So, I've been noticing calls have been dropping on 3 separate phones in 2 completely different geographic areas. All Android phones, Pixel XL, LG G6 and a Samsung S3. It seems to only occur between 3pm and 5pm. Talking between these 3 phones, calls...
On a 90-day plan for $120 that shows I get $6 loyalty reward and $6 autopay reward. Upon payment, I'm still being charged the full $120 to my credit card. Confused as to where the reward perks come in?
Just saw the article, "How to stop location tracking", by the Verge and i was surprised how much Google knows about me. They track your location, Audio recording of things you said to Google assistant, browsing data, etc. Some personal stuff . Those ...
I have had my phone for about 3 months. I have only given my number to 3 fully-trusted people. I have had about 20 voicemails, all of them spam, one on about the day after I set up the voicemail system. I only have the phone on when I am expecting a ...
Hello All,I want to change my plan 10 days before my anniversary how can I do it. I have already done a change plan and clicked on apply on next date but now I realized I will need some more data in the 10 days I have left right now my plan is 25 wit...
normally receiving the message from 611 three days before renew day. my next cycle starts on April 14, but not receiving any message so far. Is that means need to manual load the money?
Went to Walmart in Marlborough Mall Calgary to get a sim. They require you to set up your phone at the location anc pay for the plan in order to get the sim card. You cannot just purchase one their. As i was waitibg to get this phone operational othe...
On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?
