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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone can make outgoing calls and only some text messages

Hi! My phone is unable to recieve incoming calls from iphone and other android phones. I am able to send and recieve texts to only two numbers currently, one android and one iphone. I paid for unlimited calling and texting yesterday. I have reset my ...

How do I receive a refund????

I have now had this happen twice and this is all getting really frustrating. I have myself and my 2 kids with public mobile so I have to go get vouchers and put them on as the autopay didnt work and I cant input my credit card info. When I tried to...

Resolved! PM with apple watch 3 LTE?

Is it possible PM service can support apple watch 3 LTE service? I can't find any solution on that.

Webpage says 4G+2G bonus data on 3G network for $50 but I wasn't able to select it?

Hello. I just registered with Public Mobile and the largest data plan it let me select was 2G on LTE for $45. On the Public mobile webpage the largest pre made plan was $50 for 4G+2G bonus on 3G network. How come I wasn't able select that plan? How d...

Resolved! MMS Received as Email Only

I've recently started receiving MMS messages as email only. To my knowledge I have not made any changes to settings on my end. Does anyone know why this is happening and how I can revert to having them received as text messages?

Resolved! International Calling

Alrightee then...first time poster. If I'm not doing this right, please bear with me y'all...LOLBtw, HELLO! Although I understand that PM offers an International Add-On and there are 18 (I think?) countries that can be called with that plan, what hap...

Topped up and data disappeared?

So yesterday I made a $30 add on for 1GB of service. I don’t have any apps running in the background and I was connected to WiFi straight after. I received a text this morning stating I’ve used 95% of the data. Please help?

Resolved! 30 dollar 1 gb plan

Will the 30 dollar 1 gb data plan be offered again? I signed up last month on promotion and would like it for my wife too.

on my profile data usage not shown

All of a sudden my phone can’t use lte, it has the lte sign but not connection. I tried to log in to my profile to see my usage. But it shows nothing under data and add-on.

Payment issues AGAIN

My phone is due to be paid on the 12 of AprilYet today it will not call or text.Please help!!!!Its been a different issue every 3 months.... Yet they keep reassuring me its fixed

Locked out of self-serve

Locked out of account and lost password is not working. I need to pay before April 7. Thanks! - Kim

Change Credit card number

My automatic payment is due April 9. I have a new credit card number. Please give clear instructions as to how I make this change. Thanks

SIM purchase

Once you buy your sim card online are you able to to activate your card or do you have to wait for it to be sent to your house?

Resolved! Changing plans

Hi again,I wasnt very clear before. If I started my plan 2 days ago and paid $38.00 and then I decide to swith my plan it asks for the full payment of 120.00 but I already paid 38.00. Do I have to pay that full amount if I am interrupting a plan, sho...

Resolved! CHanging my plan

Hi I am new and I originally signed up for a plan and 2 days in realized I want to add stuff/change my plan. When I do this, does my existing plan just get subtracted from my new plan? I didnt want to start clicking around before finding out the answ...

Resolved! Activating Sim - $50 a month plan not shown?

Hi!Just got my sim card and I'm trying to activate it - I want the $50 a month for 6 GB of data as advertised in the plans section, but this is not coming up as an option?!Any advice?

Autopay Failing (again)

How can I get this fixed? I have autopay set up on TWO accounts - one account is mine the other is my wifes. The autopay is set to the EXACT same credit card. On my account it processes just fine automatically everything three months... on my wife'...

Resolved! Porting Mistake

I ported my phone number and then setup a second account for my wife. I accidently changed my number on my account somehow a second time to her number. Now have her number and my old number from Koodo is now in the abyss. I tried porting again my old...

Resolved! Autopay reward with vouchers

Why don't I get the Autopay reward / discount when I have pre-loaded my account with vouchers and Public Mobile automatically deducts payment for the next month? My credit card is international and not accepted for autopay so I have no choice but to...

US roaming stopped working

I have the US roaming 1gb data only. Worked initially for an hour or two after arriving in Arizona but then it stopped and 'no service' is displayed.

Can not send or receive TXT messages

I just transferred to a plan unlimited calls and TXT from today , my plan have TXT. but my TXT. is not working. I have iphone 6S , i put my IMESSAGE off, also i reboot my iphone, also i removed the sim card and put it back but still not working. Plea...

Resolved! 90 Day cycle ends 2.5 weeks before vacation - what to do in between?

I'm currently preparing for my upcoming vacation, I know that I have 90 days to leave my account inactive before it deletes my number (which is fine as my vacation is for two months) but my current 90 day cycle ends with 2.5 weeks before my actual de...

Weird Error with Steam

Hello, I am trying to use my phone number for 2FA with the Steam gaming service. However it kicks back an error saying my number is a VoIP number and thus they can't use it. But... it's on Public Mobile. It not a VoIP number. What is going on?

Resolved! Re: I were on a plan and were to make changes to it, (downgrade/upgrade/cancel) how soon is it appli

I upgraded and it charged my account immediatly for the new plan. How do I get it to only start on my next renewal vs charging me twice for the current month?

I topped up my account but my phone is still not working

Hey, I topped up my public mobile account, but the payment is not being deducted, and my phone has no service. Can someone assist with this please?

Koodo $40 6GB Offer

$40 6GB still available ?

Public Mobile Internet + Data Connection Keeps Dropping at Random Periods of the Day

Ever since last week, I have noticed about 2-5 times a day my connection to Public Mobile on my phone would all the sudden become "No Service" (no wifi or data connection), even though I am outside in an area that gets cellphone reception just fine. ...

Bought 2 USA roaming phone/text data add-ons+ 500mb data

Hi, I had first purchased a 10-day phone/data/250mb add-on, after around 8 days the data ran out, so i bought extra usa data roaming add-on. When the original 10-day add-on ran out, i bought another, but i think the extra data package i bought disap...

Re: Loyalty Pays

I was told first month free but still I was charged for plan and SIM because I didn't receive the credit within 72 hours as promised. Signed up two weeks ago and so many problems; I can only make calls sometimes, there's a busy tone when someone tri...

Resolved! Can I transfer a credit balance from Telus to PM?

I have a credit balance with Telus that I don't want to lose - so I'm using two phone #s right now. I want to switch to PM only - can I transfer my Telus credit balance to PM - given its the same company?

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