Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've tried porting my number over from PC Mobile to Public Mobile, but whenever I enter my number and click 'check eligibility', I get the "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assi...
Hello, I searched around for this problem, and had found two possibilities, one is APN setting change, I compared and checked several times that my APN setting is correct. Second one is this post according to this post, I will need to ensure that I a...
Hi! Sounds like I'm one of the unlucky ones. After about a month of great service up here in the Northwest Territories on Public, my service suddenly just stopped. I use my phone for work and am really needing it get it back up and running this weeke...
SOLVED---Im unable to send mms. Ive checked for solutions and checked apn settings with no luck. Everything else seems to be working fine. Can recieve mms and go online. Im using a galaxy s4 with 4.2 operating system. SOLUTION! Although my data was w...
When you call to add US roaming it for some reason does not include the Talk and Text package on the *611 system. It only has 6 options; Talk, Text & 250Mb package, Talk add-on, Text add-on, 250Mb data, 500Mb data, 1 GB data, but no Talk&Text bundle....
I've been waiting for days for a response from the Mods but to no avail I had made the switch over from Wind about a month ago and recently discovered that I haven't been receiving texts (from people not within the Telus/PM/Koodo networks) and defini...
Is it possible to read my received text messages online somewhere?I would like to have that option since PM doesn't have international roaming and when I sign into some of my accounts like email etc. overseas they use 2-factor authentication and send...
Hi everyone,i just activated my new phone with public mobile last week and it seems to be working for the most part but my old phone is still working as well. My phone number was supposed to switch over and my old plan be canceled but it has not happ...
I cannot call Torontos new area code 437 and Im in Toronto. Its states that its a long distance call and will not connect call. Sigh... help...
I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was...
My original order was ordered 7 November and was supposed to ship 9 November. It never arrived. A Mod tried to send out another but it also got lost. I ordered another sim on the weekend and got it 8 December. I successfully registered a new account ...
Hello, I've ordered my SIM (Order #99660) on Dec 5th. It's been more than the average specified times so I was wondering if the mods could help see what's up with it? I'm in Vancouver right now and I have a hunch it might be because of the snow and a...
I would like an update on which day of messages the mods are replying to.
i did a post the other day but got no help from a mod... did a couple PMs as well, but no answers. long story short, in point form: -tried to sign up for PM on Nov 20 online, but constant error messages caused me to abandon the whole process-phone nu...
Signed Up November 20 for ten day plan to renew to new 12GB plan on November 30. First change did not occur. Now my account is due to renew once again for a ten day plan today. PM's not read. How long to wait before sending another PM?
@Shazia_K@Mary_M@Saray_O@Caroline_D@Jeremy_M@Brooke_C@Dave_M..please pass onb to the one's i missed.. i lost track ..lol...
Porting my phone A MONTH ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not received...
I'm getting a contradictory information about the subj. , while reading these forums. Could PM perhaps officially clarify the subject?
I'm curious. For those members that are having porting/service issues with Public Mobile, what province are you in? I had issues with porting, and I'm in Alberta.
I require a more detailed receipt/invoice than I can print from the My Account page.I read somewhere that a Mod can e-mail me this in PDF form. If so how can I get this done?
i am unable to get past this page 2when i open the drop down bar there is nothing there????????
Hi, I had a question regarding the data change from LTE to 3G on the train till union station while other friends on Bell/Telus/Koodo individuals dont have their service changed to 3G while im on the train. Also the data is unusable at 3G speed for s...
I Ported my number 4 WEEKS AGO and it still IS NOT working. I contacted my old provider to make sure it went through and was told it did go through. I need help asap, otherwise I am cancelling this nonsense. Doesn't help that this company doesn't hav...
Hello, My employer pays for phone plans (provide I submit and receipt) and I would like to request a receipt from Public Mobile for my 90 day subscription.Thank you so much in advance.
Hi I'm going to Los Angeles tomorrow and I just purchased a US Roaming Addon for 10 days unlimited talk and 250MB of data. So the roaming should start right now?What US carrier will I be on?How can I contact Public Mobile while in the US if something...
dont now waht to do if it taks 20 days to get help then im not happy whit the service i get here im tinking to cancel my public mobile number and got whit another company hmmmmm............help some1111111111111111
First, I've switched over to Public Mobile for one month now and here is my review and frustration; The Good Stuff: Public Mobile's service (once it was working) was good, I can't say flawless because I had the service drop a few times in the city bu...
I need to know the proper steps in cancelling my PM service and getting my money back please. If its truly self service, where is my option to cancel? If you don't give me the option to cancel on my own, you need to respond to me in a reasonable amo...
Hello my friends i got service yesterday after the painfull wait of 19 days and now the service goes again. when i login for selfserve i got message of acount disabled. Is there anyone can help me.
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