Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why does the activation process suck so bad?

I have been trying for hours to activate a new SIM card and every time I get to the number selection page the process freezes and I have to start over again which means waiting an hour for the system to release the SIM. This is by far the worst syste...

Chinese phone scam?

I've been getting a phone call every day now from various numbers different area codes, sometimes even my own area code, sometimes unknown number. Its an automated message and I hear a Chinese woman speaking. Of course I don't speak Chinese so I ha...

Sim card didn't get delivered even after 10 days

I ordered, new sim card more than 10 days still no updates. Received confirmation letter for the order but nothing after, even any update on despatch.

Resolved! Yesterday was my 90 day payment date but...

This has not happened to me before. I've always been on Auto-Pay and still am. For whatever reason, I totally lost service yesterday and needed to call 611 and authorize CC payment for service to be restored. I have not changed any of my CC or addres...

Resolved! incomming call rings but unable to pickup/answer call.

I have two new SIMM's with public mobile $10 monthly plan in two different samsung phones and both have the same problem even when the SIMM's are swapped between phones. Both phones are unlocked and did work as normal with other carrier SIMM's in the...

Can call out but can’t text or receive calls

Just switched over from bell and ported my number I can still use my bell SIM card and the public mobile one I came call from the public mobile SIM card but can’t receive or text help

Call display rather than name display

I'm on the iPhone 6s and was wondering if there's a way to set my caller ID for incoming calls to show the phone number rather than name? I'm just better with numbers than names For example, now I'm seeing "John Smith" on the incoming call display ra...

Failed number transfer

It's been a few weeks nearing a month here in a week, and I didn't think to fix this before now but is there anyway anyone can help me with my number transfer? I went to the wow boutique near me and I guess it didn't work when we did it, I have all m...

“Plan Expired” Despite Payment

Hi everyone,I suspended my plan for a few months while i was out of the country. When i got back, I paid the necessary balance to reactivate, but my account remains “Plan Expired”. A few other facts that may (or may not apply): - Im on the $141 per 9...

Resolved! I can’t make outgoing calls.

I get a voice message saying it is not in my plan but it is.

Resolved! the "switch to koodo" offer

My mom needed a new phone and plan, so I just created a new koodo account for her using the promo code texted to me. $40/month for unlimited canada wide calling and 2GB of data. I seleted "give me a new number" when I created the koodo plan, but had ...

Resolved! hey guys i am unable to login into MY ACCOUNT

hey guys i am new to public mobile and i am unable to login into MY ACCOUNT.. i dont know the password but i do know the security answer..but when i enter the secuitry answer for the password reset. i get a message saying contact public mobile you ...

Can't make long distance calls

I have nation wide talk, just checked my plan to make sure, but it won't let me call BC...did BC leave Canada behind my back? Says I don't have an add-on? I are confused! Help please.

can a moderator contact me please

Gave me wrong plan

Asked for the 50 6gs 3g and got a 2gs LTE plan. I had to repurchase my plan today after 2 weeks because there was no one to help. Can someone tag that moderator or help me figure out how to rectify situation bevause clerk didn't do her job? Feeling d...

Obtaining a Customer Service Record (CSR)

Hi PM,I'm trying to port my number off of PM and need to obtain a "Customer Service Record". Is there a mod that can help me out? Thanks,gkelly

Changed Plan - My $52 Credit was removed

When I signed up I was given a month for free (52$ credit to my account). I decided I needed less of a plan, so after my first month I changed my plan to the $40 plan. I was shocked to see my credit card was charged $40 because I thought I had the ...

If I change my plan do I lose my Add-Ons

If I change my planfrom $75 for 90 days forUNLIMITED Talk Province-wideUNLIMITED International Text and Picture Messagingto $25 days for 30 days for($25 Unlimited Talk and Text)UNLIMITED Talk Province-wideUNLIMITED International Text and Picture Me...

Resolved! Paying of 3G getting LTE

Im on 30 days plan, 40 dollars a month for 2GB of 3G Data! Im getting LTE speed though? Im not complaining or anything but just wondering!

When will we be credit the $10 referral?

When will we see the $10 credits in our account?

12GB $120/90 Plan LTE or 3G?

I haven't logged in here in a long time, but I'm wondering if my 12GB $120/90 plan is LTE or 3G?

Resolved! New SIM card purchased from Walmart is not deteced

I activated a new account but SIM card is bad, tried it in 3 unlocked phones and is not detected What to do next? Walmart says SIM cards are not refundable.

Account Status: Plan Expired (Please help)

Account Status: Plan Expired I have just made the Overdue payment. I selected Auto Pay, but it did not work. I restarted my phone, but can't make or receive calls. Please help. Thanks.

How long it takes to activate the plan?

I've activated my SIM card but still didn't see any network. Also, I saw they ask me for SIM network password??? I bought my hp used sometime ago, does it mean it's locked? It didn't prompt me now and I can still go inside my hp and surf and watsapp...

Resolved! Can I change my credit card later if I opt for monthly payment?

Say if down the road, I decided to change my credit card, can it be switch easily or will it disrupt my cell services when I disconnect and reconnect to the new credit card?

Re: Service Temporarily Suspended

I'm having the same problem and I tried to manually pay but nothing happens after I press submit.... please retify this issue ASAP, I need service!

Resolved! Service Temporarily Suspended

My payment was due yesterday, May 1st and on Sunday April 29th, I changed the credit card number that my autopay is set up with. When making a call today, I was informed that I do not have "and active plan on my account". I've tried logging in to my ...

My plan cost 40$ and was supposed to include texting and calling but somehow only includes data?

My plan cost 40$ and was supposed to include texting and calling but somehow only includes data, 1+1 GB 3G. When I set the plan up, something must have went wrong because I have data only and I need the texting and calling. How can I fix this?

Resolved! Self Serve Down

Is the self-serve website down??????? When is it going to be up again

Dialing to Satellite Phone

Hello, question here. I have bought 400 international and long distance minutes, but am unable to dial out to a satellite phone. I am trying to dial out to a 011 number in Canada, but it tells me to go on Self-Serve and correct this. I'm not sure wha...

Community

Forum Posts