04-29-2019 03:27 PM - edited 01-05-2022 04:40 AM
I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
04-29-2019 03:54 PM
@SamuelV as always, I recommend reading THE reference guide to extended absences written by oracle @Luddite : Luddite's Extended Absence
04-29-2019 03:53 PM
If you don't top up your plan you have 90 days to top it up again to keep sim and number and plan active after 90 days your plan and number will be suspended .
Also that's doesn't matter what plan you on 30 days or 90 days once you stop making payment then you have 90 days to reactive the plan .
04-29-2019 03:45 PM - edited 04-29-2019 03:48 PM
@SamuelV wrote:I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
YOu can only have your number suspended for 90 days after that you will have your account closed and lose your number. So if you want to keep your number you will need to pay for at least 30 days of service while you are away and let it sit suspended for the rest of the time. If your plan is still available the cheapest option is to switch to the $10 plan run that for 30 days then let it expire and on about day 87 or 88 that is when I would reactivate the plan
ETA: Sorry for the late reply we got into a good debate at work before I hit enter lol
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-29-2019 03:35 PM
Once your current plan expires, it will sit for 90 days. Sometime in that 90 days, you will want to reactivate a plan to keep your number and plan intact.
If you do not care about the specific plan, you can 'park' your number at a number parking service for as long as you wish, and only need to pay for the parking service, and a new PM Sim when you return, plus your new plan value.
04-29-2019 03:35 PM - edited 04-29-2019 03:35 PM
@SamuelV wrote:I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
@SamuelVOnce a PM plan is not renewed for 90 days or more it gets de-activated and your number goes back into the pool. Your options are:
Depending on the current cost of your plan option 1 is the safest way to do it. The choice is yours.
04-29-2019 03:34 PM
@SamuelV wrote:I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
After 90 days the account and sim are cancelled...so best bet ..just before 90 days expires add a 10$ plan to keep it active