Community

Resolved! surprise U.S. texting

My son and I entered the U.S. today without having bought any U.S. add ons. He got a text and noticed that both our phones say we are on the T-mobile network. He's been able to send and receive texts tonight. (I haven't tried on my phone.)  We both h...

Resolved! Change my card

I am a pre-paid user.I have seen freedom have a cheaper price than here. If I would like to use my old phone number and transfer to a new company. Is it possible? 

Resolved! Find the discount

I am a new user. I want to have 1.5GB data per month and I would like to pay less than $25.  Is there any promotion for that? Thank you. 

Resolved! I'm on a data plan .. so why can i buy talk mins if I can't use them ?

Resolved! US Roaming does not work

purchased US Roaming 2 days ago and have yet to have it work. I didn't even check if it worked until I was semi-lost in a new city. What can I do? I messaged mods, my roaming is ON. 

Resolved! call ID

how to have my phone number and name appear on the phone that receives mt call?

Resolved! Help for a friend

Hey guys a friend of mine recently switched over  from Bell to Public and she can’t send or receive calls but her data works. I think it’s a problem where she wasn’t paid up on her old bell contract. Anyhow I’m trying to change her phone number to se...

Resolved! Data Overages?

Hello!I've moved into a new condo and we don't have our internet hooked up yet. I currently have 4.5GB of data a month which is normally fine, but without the wifi at home I'm worried about overages!  Is there a flat overage charge? Or an add-on you ...

Resolved! data usage and limits

I got a notice that I have used 95% of the data included in my plan. How do I determine what payment cycle this refers to ... that is, I am assuming my data limit is per month, so how do I know when it is going to re-set for the next month? 

Resolved! Credit cards denied

Hi all, I have autopay enabled and my payment due date is on July 14, 2019.  I got the following message when logging in today: Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 ...

Resolved! Auto Pay

 I have autopay, a credit card on file, and 7 dollars in (from credits). last month, I made sure to have enought dollars on on my account for the changes, as I changed plans, and the community said for seamless services, that was best. This month, I ...

Resolved! Oracles

What can you do do earn Oracle's?

Resolved! Where's the bonus data?

I signed up for the 35$ plan which is supposed to have a bonus 500 Mb. I am signed up for the auto pay option which gets me an extra 2$ off. I cannot find where this bonus data is under my account. I've looked under usage..plans and add one.. Is it s...

Resolved! I canot cancel add on of uS minutes and there is no email response

Resolved! I have $15 plan what I need to to add be able to call to Slovakia?

Resolved! Forgot Password not receiving confirmation email

Hello,I was trying to log into the Self Serve but I forgot my password. I followed the "forgot password" link, supplied my email and answered the security question, and then get a page telling me that I will receive an email outlining how I can chang...

Resolved! Huawei P30

Hi,My phone mode is HUAWEI P30,I am not sure whether or not  available for public mobile SIM card.Thank you!Cheers,Adele

Resolved! Phone Cut Off

Hey everyone! My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?