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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76301 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76983 Views
  • 181 replies
  • 32 Bravos

Resolved! Data

Is your data option unlimited? Or locked in so that you don’t go over your usage?

mjeanpaul by • Great Neighbour / Super Voisin
  • 2875 Views
  • 10 replies
  • 0 Bravos

My phone disconnects after less than 1 minute of talking

Hello All, Any reason to why my phone disconnects with each call? Only get 30 secs of conversation in, then it dropped. Doesn't matter where or when. I check my plan, I am completly paid up and have province wide calling as part of my plan.... Please...

ReidMiller by • Great Neighbour / Super Voisin
  • 1581 Views
  • 4 replies
  • 0 Bravos

Resolved! switched today and nothing works

i switched today and nothing works, i put my old sim card in to see if my previous service works and it no longer does.  no incoming, no outgoing, no data, no service at all.

bert303030 by • Good Citizen / Bon Citoyen
  • 3345 Views
  • 17 replies
  • 0 Bravos

Resolved! Data only plan

Hello,I have a friend who is visiting Canada for 40 days, she needs only data. Can she buy a SIM card and just sign up for the $30 data only plan? She will have no phone number, is that correct? 

deraly by • Good Citizen / Bon Citoyen
  • 4060 Views
  • 12 replies
  • 1 Bravos

Not receiving calls

Hi,Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. I receive a text massage about to complete your requst to move to PM...

Zohar by • Good Citizen / Bon Citoyen
  • 6615 Views
  • 39 replies
  • 0 Bravos

Bluetooth car speakerphone

Anybody have experience with handsfree car speakerphone?  I have an older Motorola model which was alright but I believe newer models are far superior in terms of sound quality, connectivity, etc.

jimbobs by • Model Citizen / Citoyen Modèle
  • 1173 Views
  • 4 replies
  • 0 Bravos

Resolved! Data

Will my data shut off once I have reached my limit ???

arnolddon by • Great Neighbour / Super Voisin
  • 1690 Views
  • 5 replies
  • 0 Bravos

Voicemail mailbox number

I have ported my home number to my public mobile account (already with public mobile with another number, but cancelled home phone and ported over that number to public mobile), and somehow the voicemail doesn't work any longer. I have resetted my vm...

Resolved! “Don’t have an active Plan on your account”

I have auto pay.  No problems until now.  I can’t make any calls, it just says “sorry we cannot complete your call because you Don’t have an active Plan on your account”.i just re-entered my credit card details and my payment history says I am all pa...

northof60 by • Good Citizen / Bon Citoyen
  • 3633 Views
  • 7 replies
  • 0 Bravos

iPhone account

Cannot log into my account information.I will not renew my account information if there is no people to consult with and will move to Lucky Mobile  xxxxxxxxxxxxxxx@xxxxxxxx Edited by SD08 to remove e-mail address 

Sheryl by • Good Citizen / Bon Citoyen
  • 1135 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number to existing PM SIM card and balance $

Hi I have a PM sim (active) with a significant amount of balance dollars in it. I would like to port a number from Chatr (an alternate number I have) to this PM SIM. I understand that this is possible throught self serve. I have two questions1) Will ...

sohailsayani by • Good Citizen / Bon Citoyen
  • 1767 Views
  • 3 replies
  • 0 Bravos

Locked out

I have been at this for now six days locked out of my account. I am getting relplys from mod team every two days. I have done everything asked. Private mode, cleared data and cache. Have tried multiple devices to no avail. Mod team has reset password...

HLS by • Good Citizen / Bon Citoyen
  • 1945 Views
  • 8 replies
  • 0 Bravos

aactivation

haviing trouble activating my sim with old number

annabean by • Good Citizen / Bon Citoyen
  • 3416 Views
  • 20 replies
  • 0 Bravos

Resolved! Community Rewards

Just wondering when the community rewards are given every month? Is it the same date for everyone or is it depending on your billing cycle date? Thanks!

jordan23 by • Great Citizen / Super Citoyen
  • 1608 Views
  • 3 replies
  • 0 Bravos

Still no plan for Europe? Anything in the future?

Come on guys, that can´t be true that there are requests since forever to add a plan for Europe roaming. It is 2019. Is there any other mobile provider having no roaming in Europe or Asia or so many other parts of the world? An additional question: I...

77ALU77 by • Good Citizen / Bon Citoyen
  • 3588 Views
  • 16 replies
  • 2 Bravos

phone randomly goes into no service

My phone randomly goes into no service at home. It started 2 days ago I have used it at home since I started with public mobile about 6 months ago .If I re start my phone it goes back to normal.

darinamber by • Great Neighbour / Super Voisin
  • 1715 Views
  • 7 replies
  • 0 Bravos

problems

i have problem i can call and send masseges but no one can call me or text me how can i solve that? and what is the problem?

abassm1998 by • Great Neighbour / Super Voisin
  • 1200 Views
  • 4 replies
  • 0 Bravos

Plan

I’m confused why my plan cost almost 60$ this month?and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

Resolved! Activation interrupted, now selected number is not available

I was interrupted while I was trying to activate my SIM card. I had selected a number I quite like. Now when I start the activation process again and try to select that number it says it is not available. Suspecting the number might be in limbo becau...

jeremyw by • Great Neighbour / Super Voisin
  • 2672 Views
  • 9 replies
  • 0 Bravos

Phone don't connect to network

Hello, I just transfered to Public Mobile and my bq Aquaris E5 (which according to the MP webpage is compatible with their network) does not connect. The SIM card works (tested in another phone) and the phone is unlocked (tested it with another sim c...

shalekash by • Great Neighbour / Super Voisin
  • 1959 Views
  • 8 replies
  • 0 Bravos

Compatability of Nokia 6.1

Is the Nokia 6.1 compatable with Public Mobile? It doesn't seem to be on the drop-down menu when you're checking.And for the future, how does one identify whether a phone is compatible or not? Thanks!

naluukti by • Good Citizen / Bon Citoyen
  • 5529 Views
  • 16 replies
  • 1 Bravos

No voucher option

I received an email days ago letting me know that if I activated my plan before July 2nd, I would get $5 off. I did that and it charged me what I normally get charged. How can I get that discount and how could I cancel the plan. It's not fair that yo...

ludwig by • Great Neighbour / Super Voisin
  • 1554 Views
  • 7 replies
  • 0 Bravos

how quickly does the USA add in take effect

I'm looking to purchase the US add on for my parents phone. 1. How quickly does it get added on?  (eg. instant, within 2 hours etc.)2. If I add it on at 6am, does it expire 10 days later exactly at 6am, or will I have the full day of the 10th day (eg...

pardnme by • Good Citizen / Bon Citoyen
  • 2629 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone compatibility

Hello, Could you please let me know if Alcatel 1X or Alcatel 3V is compatible with your network?I could not find them in the dropdown list of Alcatel phones. Thanks,Gen21

Gen21 by • Great Neighbour / Super Voisin
  • 2840 Views
  • 7 replies
  • 1 Bravos

Koodo Migration Promotional Offer

Hi there, A couple of my friends received a Koodo migration promotional offer few months ago, but I have not received any promotional offers from them whatsoever. I have been a Public Mobile customer for more than a year now, and I am just wondering ...

michellemai by • Great Neighbour / Super Voisin
  • 2117 Views
  • 6 replies
  • 0 Bravos

Unable to verify credit card

Helloo, I've been trying to set up automatic payments for the last week or so and it keeps saying they're unable to verify my card (virtual Visa debit). I've called my bank and everything's good there and my information is definitely correct as I pur...

Gurpy by • Good Citizen / Bon Citoyen
  • 2889 Views
  • 10 replies
  • 0 Bravos

Help!

New visa how do I switch auto pay to it

Kevinmax by • Great Neighbour / Super Voisin
  • 962 Views
  • 3 replies
  • 0 Bravos
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