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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1474 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32018 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43834 Views
  • 182 replies
  • 30 Bravos

account locked out!

I requested the email for password reset but i still can't see it in my inbox! can any admins help??

anwar4275 by Great Neighbour / Super Voisin
  • 640 Views
  • 2 replies
  • 1 Bravos

Invalid number error

Trying to port from FM to PM.  During step 2 of activation, I enter my phone number and I get error saying number is invalid.  The number is definitely valid and in use.  What should I do?

rakesh by Great Neighbour / Super Voisin
  • 869 Views
  • 4 replies
  • 0 Bravos

Resolved! possible to get temporary number while waiting for port?

When I signed up to PM and activated my SIM, I immediately requested to port my number from VOIP.MS.Now that I'm waiting for that to happen, I regret that I didn't simply take the number that PM offered me, and THEN request a port. That way, at least...

thomas2 by Great Neighbour / Super Voisin
  • 3038 Views
  • 10 replies
  • 0 Bravos

Resolved! Data limit reset?

When the FM promotion was applied to my account, my data usage changed from 450MB/6Gb to 0mb/12Gb. Does this mean that my data limit is reset or just a oversite on the website?

prezPM by Good Citizen / Bon Citoyen
  • 1175 Views
  • 4 replies
  • 1 Bravos

Resolved! Contacting a moderator timeframe?

I am trying to port my phone nunber to ny oublic account. I habe messaged 2 moderators and haven't heard anything for over 24 hours. Is there a timeframe for moderators to respond?Any advice?Thanks all.

Johnbrander by Good Citizen / Bon Citoyen
  • 2402 Views
  • 14 replies
  • 0 Bravos

Resolved! Plan problem after porting from FM?

Hi there, I ported over my Freedom Mobile number in order to get the $40/4gb promotion. However, after porting my number over and selecting the 90 day/6gb/$120 plan, I currently see the following plan details in my account. I see that a $120 charge h...

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Ahoy by Great Neighbour / Super Voisin
  • 1489 Views
  • 5 replies
  • 2 Bravos

NIGHTMARE with billing and payments-Started with USA roaming!!

@Shazia_K@Mary_M@MarieHelene_L@Simon_O Hi everyone,Signing up with Public Mobile back in November, when they had the $120 promo (less with autopay), everything was great.  Service worked perfectly.  Then we bought a weeklong USA roaming package.  Thu...

rrturner by Good Citizen / Bon Citoyen
  • 1852 Views
  • 13 replies
  • 0 Bravos

Freedom Mobile transfers looking for a SIM?

If you live in metro Vancouver and looking to switchover PM from Freedom Mobile on the $40/month promo ending midnight July 6th and still need a SIM card I have a couple extra ones available for a referral.

canucks4life by Town Hero / Héro de la Ville
  • 516 Views
  • 2 replies
  • 2 Bravos

canada wide calling!!!

is it possible if i can make changes in my current plan i.e. promo plan for freedom customers and i can get the same data benefit. i mean i want to change my province wide talk to canada wide. any help will be appreciated.

Resolved! Urgent question - $40/month+ for unlimited text

Hey, I want to order the sim card to take advantage of the $40/month+ for unlimited text, province-wide talk and 4GB of data. I know it ends July 6th and its july 4th, I live in North York, Ontario. Do you think I can get that sim card in time before...

justmag by Great Citizen / Super Citoyen
  • 1118 Views
  • 4 replies
  • 1 Bravos

PM $50 Plan - Is it true?

I heard from one of my friend that PM is offering a $50 per month plan which includes 4gbData,unlimited Canada wise talk,unlimited text .I browsed the webseite but didnt find any such plans.So is this offer valid.?

Jenajyo by Great Neighbour / Super Voisin
  • 676 Views
  • 3 replies
  • 0 Bravos

Switching to the new Freedom Customer Plan

Hi,  I was looking to switch to the new plan for freedom customers. I was wondering if it is too late now as the site says that it needs to be activated by the July 6 at 11:59. Also, is the additional data only for the first 90 days or will it be the...

furqansyed by Great Neighbour / Super Voisin
  • 1237 Views
  • 4 replies
  • 1 Bravos

Resolved! Cant activate phone or account

HelloOn the weekend I went throught the activation process online to get my Telus number switched over to PM. The process went fine until the last step, when I got a weird error message(I lost the page...) saying to contact tech and that was it. They...

park_chris11 by Good Citizen / Bon Citoyen
  • 2964 Views
  • 15 replies
  • 0 Bravos

confirmation of data

I just switched from Freedom Mobile to Public Mobile with $40 plan with 4Gb of data per month. How can i chech that i have got 12 GB of data for 90 day pla.

Peer by Great Neighbour / Super Voisin
  • 672 Views
  • 3 replies
  • 1 Bravos

Resolved! accidentally purchased two 30 day passes and canceled SMS

This is my first time using public (which seems very cool) and I made a mistake - some how purchased two 30 day passes (seems that the second canceled the first) and SMS is not currently available for me. Is it possible to add the SMS back to my curr...

karenzurek by Great Neighbour / Super Voisin
  • 1084 Views
  • 4 replies
  • 0 Bravos

Credit Card Activation Issue

Hello, I signed up with PM for myself and it worked fine, however, when i tried doing the same for my sister, the same message keeps popping up during the activation process:Sorry, we are unable to verify your card at this time. Please ensure your ca...

Gunphur by Great Neighbour / Super Voisin
  • 609 Views
  • 2 replies
  • 1 Bravos

Resolved! Sim Activation

Hi,I was porting a number from freedom mobile to public mobile and everything was smooth untill the payment and auto pay didnt go through my credit card. I tried twice using the same card but it didnt go through. I tried third time using another card...

tmathur by Great Neighbour / Super Voisin
  • 812 Views
  • 1 replies
  • 0 Bravos

Incorrect plan when activate my sim

I activated my plan for 90 days for unlimited talk ( ontario) and unlimited global message for which I was charged $81+tax. The plan system activated was a 30 days plan with no talk and no message and charged $10, keeping a balance of $73 ( $71 + $2 ...

oquintero2000 by Great Neighbour / Super Voisin
  • 911 Views
  • 5 replies
  • 0 Bravos

Just Signed Up - Having a Problem

Hi, I just switched to Public Mobile a few minutes ago. I chose the following plan and had my number ported: Plan Length:  90 DaysUnlimited Talk:  Canada WideUnlimited Text: GlobalData:  6GB/90 DaysAutorecurring every month. (So $135/90 days - $2/mo)...

PatrickM by Great Neighbour / Super Voisin
  • 1002 Views
  • 5 replies
  • 1 Bravos

Please help me to resolve my problem??

Hi There, I was traveling out of my town (Calgary) to BC and I found my line disconnected from the network and interenet. I tried to resolve the problem while i'm traveling but I couldn't do anything as I was in the woods.I feel very frustertatedm ev...

Mohfslm by Great Neighbour / Super Voisin
  • 671 Views
  • 2 replies
  • 1 Bravos

Resolved! How to check smartphone

How to check smartphone are not knock off or counterfeit, only if is the Sub phone will have provider icon on the phone.

Wonder_why by Town Hero / Héro de la Ville
  • 2331 Views
  • 22 replies
  • 1 Bravos

Resolved! LG G5 keeps restarting after inserting PM sim.

I have an unlocked LG G5 from koodo. Using a Rogers SIM currently. Got a PM sim and activated the 4gb 40$ plan.Phone says it needs to restart for the new sim to be activated or something and then gets stuck in a loop. Displays the LG boot logo and th...

jbp by Good Citizen / Bon Citoyen
  • 5091 Views
  • 19 replies
  • 1 Bravos

No data

My plan renewed today and I still have no access to data. Is anyone else having the same issues?

jclarke1983 by Good Citizen / Bon Citoyen
  • 1605 Views
  • 8 replies
  • 0 Bravos

Resolved! Help on port

Shazia I sent you a pm and email to fix port problem . My freedom plan expires today and I got Aissata to do port but I gave her wrong account number of freedom . Ben here . Please check your pm today as port not done

guinness22 by Great Citizen / Super Citoyen
  • 1507 Views
  • 9 replies
  • 1 Bravos

Resolved! Costco acer won't allow data

Bought an Acer liquid model t03 running Android 5.1 from Costco. It allows dual Sim but I've only tried putting in my Pm sim by itself in slot 1. Calls and texting work fine, but the phone won't allow data transmission. Anyone know how to fix this? T...

Switching from chat - r

Hi there, I am currently on chat - r network but I would like to switch to the limited to freedom customers promotion for 4gb a month. Is this possible ? Thank you

Tiffae26 by Good Citizen / Bon Citoyen
  • 1403 Views
  • 4 replies
  • 1 Bravos
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