Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24051 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35543 Views
  • 185 replies
  • 27 Bravos

Resolved! iPhone Voicemail Error

I am getting Call Failed message whenever I try accessing voicemail from my iphone.  I setup vm by diallng my phone number but wondering if anyone else has experienced the same issue and how they fixed it. Thanks

roadrunnerb99 by Good Citizen / Bon Citoyen
  • 97728 Views
  • 11 replies
  • 0 Bravos

Anyone Else Getting Following Error Message When Logging into My Account

Sorry newbie here.  I get this when logging into my account.   Exiting and or closing browser and returning to the login page, same result.  Anyone know how to resovle? Generic ErrorOh no!It looks like something went wrong, but don’t panic. Log out a...

jp4 by Good Citizen / Bon Citoyen
  • 1340 Views
  • 9 replies
  • 1 Bravos

Resolved! added more data. but it won't work

Hi I added $30 more of data to my phone. But it hasn't been applied. My phone wont connect to Internet please help asap . Thank you

fingerlessjoe by Great Neighbour / Super Voisin
  • 1310 Views
  • 5 replies
  • 0 Bravos

Does this phone work with PM?

http://www.cafr.ebay.ca/itm/iPhone-6-PLUS-16gb-Unlocked-Smartphone-in-Gold-Silver-or-Gray/272289617452?hash=item3f65b9d62c#viTabs_0 Its basically an unlocked iPhone 6 plus. And this one : http://www.cafr.ebay.ca/itm/LG-G3-D850-4G-32GB-13MP-Unlocked-A...

trdtdtd by Good Citizen / Bon Citoyen
  • 1093 Views
  • 4 replies
  • 0 Bravos

Text Messages from Paypal Do Not Arrive

Have two-factor authentication set up for my PayPal account.  The text messages sent from Paypal with a six digit code for the authentication do not arrive since I have switched to Public Mobile. Has anyone else noticed this issue? The PayPal text me...

dwayne by Good Citizen / Bon Citoyen
  • 554 Views
  • 1 replies
  • 0 Bravos

Resolved! Community Badges

I am just trying to understand the badge system.  Here is a screenshot of a badge I have not yet earned:  What does the number after "Earned by" refer to. I cannot figure it out.. lol

earned by.PNG
geogolem by Model Citizen / Citoyen Modèle
  • 4346 Views
  • 31 replies
  • 3 Bravos

Resolved! New Subscriber, No LTE in Pickering Area?

Hi, I have just activeated within the past couple days.  So far, I am only able to see the 3G network, although since subscribing I have only been in and around the Pickering area.  Using an Iphone 6 and LTE is turned on.  Is this nomal,  I am not ex...

jp4 by Good Citizen / Bon Citoyen
  • 1218 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to receive some text messages

Good evening Public Mobile,I have recently become a member and have created a new phone number. I have not been able to receive all incoming text messages. I am only able to receive a couple text messages from certain contacts.Please help.

Lizzsicle by Great Neighbour / Super Voisin
  • 972 Views
  • 2 replies
  • 0 Bravos

Use of telephone in USA

If I have the plan with the global texting and data will I be able to use PM in the USA (1)  Be able to use the internet in the USA? (2)  Text from USA to Canada?  Appreicate any information on this. Thanks. Randi

randis1 by Good Citizen / Bon Citoyen
  • 1537 Views
  • 8 replies
  • 0 Bravos

Resolved! Time to get a SIM card

Does anyone know how long it takes for a SIM card to be sent from PM once you order one? Randi

randis1 by Good Citizen / Bon Citoyen
  • 2349 Views
  • 18 replies
  • 0 Bravos

Resolved! Changed from $50 plan to $47 issue

Since the new $47 price is out, I have decided to renew my account with that current price but it still shows my account expired and that I still owe $3.00. Help please! Really need the phone to work.

Fozee22 by Good Citizen / Bon Citoyen
  • 2092 Views
  • 16 replies
  • 0 Bravos

Roaming charges

If I bring my PM device into USA, and forget to jump into airplane mode. Will I be charged roaming fees? Or is the device shut off from connecting to any local out of Canada towers?

tazb by Good Citizen / Bon Citoyen
  • 2668 Views
  • 11 replies
  • 1 Bravos

Resolved! Cannot make or receive calls after plan change

I topped up my account with sufficient funds and changed my plan before the original plan expired.  But nothing has worked since the original expiration date (Aug. 5th) - cannot make or receive calls.  Whenever I tried making a call, a message stated...

ashtonj by Great Neighbour / Super Voisin
  • 943 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't make phone calls

When ever I try to make a phone call, I get a message saying that talk is not included in my plan.I do not have talk included in my plan, however I do have a 400 minute add on.

zouloum by Good Citizen / Bon Citoyen
  • 2198 Views
  • 12 replies
  • 0 Bravos

Testing reception & referral bonus question

I had bad reception at home when I was with Telus many years ago, I am hoping the addition of the Bell towers resolved this reception issue. I want to test the signal strength with a 10 plan before committing to a $150 US calling + 6Gb 90 day plan.Bu...

mchammered by Good Citizen / Bon Citoyen
  • 1809 Views
  • 12 replies
  • 1 Bravos

Activation de ma carte SIM

j'ai recue ma nouvelle carte sim et quand j essaie de l activer je reste bloquer a choisir un numero, quand je clique dans l espace pour la zone d'appel la case reste blanche.Alors j apprécierais que vous m aidiez svp

Samie by Great Neighbour / Super Voisin
  • 1310 Views
  • 8 replies
  • 0 Bravos

Resolved! Trouble transferring # and no response yet

Spoiler  Hi - after signing my son up with pm we've had some trouble transferring his mobile #.  We filled out the required form in 'contact us' but I haven't heard anything back yet and it's been a few days.  Currently he can get data and make outgo...

Micab by Great Neighbour / Super Voisin
  • 1788 Views
  • 9 replies
  • 1 Bravos

Resolved! Could I get a response with my private message please?

My impression is that my concern has been ignored. I sent a private message since yesterday to Shazia_K regarding my phone plan which was scheduled to change on my renewal day and that didn't go through. Could I get help with that or do I need to buy...

Charlius by Good Citizen / Bon Citoyen
  • 1482 Views
  • 6 replies
  • 1 Bravos

WHY HAS MY SERVICE BEEN CUT????????????

ALREADY RESET MY PLAN TWICE TO BE CHANGED ON RENEWAL, I'M ON AUTOPAY AND YOU GUYS HAVE ALL MY INFORMATION AND MY ACCOUNT HAS BEEN SUSPENDED FOR NO REASON.  YOU GUYS EVEN TOOK THE MONEY FOR THE NEW PLAN BUT IT'S NOT SET UP IN MY ACCOUNT AND THERE IS N...

ShayeS by Good Citizen / Bon Citoyen
  • 1171 Views
  • 9 replies
  • 0 Bravos

PM In Nova Scotia

Just wondering who in NS uses PM! I'm fairly new to PM and love it so far! I've been telling everyone I know about it, and no one has ever heard of it. (Including me, until a friend told me about it a few months ago)

DaniLynn by Great Neighbour / Super Voisin
  • 1343 Views
  • 7 replies
  • 1 Bravos

Resolved! unable to call same area code

I have a 337 area code and my wife (also on PM) has the same area code. However, we can not call each other. We have province wide calling and we are definitely within the province.  When we try calling, a message says we do not have a long distane a...

paotranq by Good Citizen / Bon Citoyen
  • 2081 Views
  • 11 replies
  • 0 Bravos

Public Mobile is busy shipping sim cards

Does somebody want to know a few numbers? As the order numbers are subsequent I can say that between my sim card order on July 27 and my sim card order on August 4, meaning within 8 days, PM has shipped out about 1300 sim cards to potential new custo...

ute1978 by Deputy Mayor / Adjoint au Maire
  • 813 Views
  • 4 replies
  • 4 Bravos

The number entered does not belong to a valid Public Mobile Subscriber.

I was trying to put a number a my referral during activation. I got an error: "The number entered does not belong to a valid Public Mobile Subscriber." I think the reason is my friend's number was ported a week ago. I have his origial number before n...

ryanwoo by Great Citizen / Super Citoyen
  • 4041 Views
  • 31 replies
  • 1 Bravos

RCA RLTP 5044 - New information found on internet

I just found this information on the internet while searching for the specifications for the RCARLTP 5044 as follows; Technical characteristics:5.0” FULL SCREEN VIEW, FWVGAModel# RLTP 5044 BlackUNLOCKED GSM QUAD‐BAND PHONEDUAL SIM CARD ‐ SUPPORTS TWO...

randis1 by Good Citizen / Bon Citoyen
  • 1186 Views
  • 3 replies
  • 1 Bravos

Thank you to the community

Thanks to everyone out there in the community that were so quick and helpful to answering my questions.  I really do appreciate this.   Randi

randis1 by Good Citizen / Bon Citoyen
  • 1181 Views
  • 3 replies
  • 10 Bravos

Resolved! SIM Card - re shipping charges & shipping

Can you let me know the following: 1.  Which courrier company delivers the SIM card?2.  What happens if you are not home when the delivery comes?3.  Can I pick up the delivered item at the courrier's head office?4.  If the SIM card is not compatible ...

randis1 by Good Citizen / Bon Citoyen
  • 2287 Views
  • 11 replies
  • 0 Bravos

Voice Mail message

Can you let me know how large is the voice mail mailbox on the 90 day purchase plan?

randis1 by Good Citizen / Bon Citoyen
  • 641 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.