[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Invalid sim
I bought a new SIM for a new account for a different phone. Went online to register and activate it, got past the payment page and got a "Generic Error".So I followed the link which sent me all the way back to the beginning. I tried to re-register an...
Resolved! Over half my data used in 1 day
My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day. How can I get help with this? edit: checked my usage history and it shows no d...
Resolved! I'm being overcharge by extra $4 for a $50
Who looks into this...?!! This is the third time I'm being charged $54 for a $50 dollar plan? I need my refund!!!
Resolved! Public mobile plan glitched? No Plan, no text, no data, no nothing.
I just signed up for a Public Mobile account and nothing is working. The APN settings are all right so I'm quite sure it's not the problem. When I log in to my account, the next payment due date is December 30, 1969. This leads me to believe that the...
Resolved! Transferring phone number
Hey,i just opened this account, transferred my number from chatr but I can’t receive incoming calls?
Resolved! Account access
The site temporarily closed for maintanence...how often are we shut down from accessing our accounts for maintanence ? I need to buy more data so ..accessing through with Fi even still had site shut down for maintanence. How can everything be done o...
Resolved! Sim card coming up as invalid.
I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, bu...
Resolved! Phone Activation Did Not Work
Please help activating my sim card with the phone number xxx-xxx-xxxx. The activation was finished but the line is still not working. I have been waiting for more than 2 hours. No phone transfer was done. I was provided a new number. My phone is co...
Resolved! Account login disabled
Hello!My friend just subscribed to PM. A phone number was selected and properly activated and his phone works. Payment has been processed successfully.However, his account login has been disabled. It turns out he used that account about a year ago...
Resolved! How to unsuspend account
I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?
Resolved! Payment issue: The system does not accept $5 PIN codes but accepted $20 PIN codes
Hi All,There were 2x $20 and 2x $5 prepaid PINs purchased at once today (Jul 15, 2019) at 7:43 PM at the Metro store (all 4 PINs are printed at the same receipt).I first tried to use one $5 PIN for my number and another one $5 PIN for my mom's numbe...
Resolved! Data usage problems
Hi, I can’t use my data anymore, I had some left and I even bought a 1gig add on and I still can’t use it. Why am I unable to use data?
Resolved! Can't sign in, can't activate sim
Hello, I used to have an account but suspended it for a few months. I can't log back in (password invalid) and I can't reset the password (account disabled). I also can't reactivate the sim card with a new account (invalid sim number). How can I ge...
Resolved! i need help plz read
Hey there i just ordered and received a Sim card, im looking to set up a plan on my phone, but i think i messed something up. When i ordered the sim card i put in some info including my phone number and email, a few emails were sent to me telling me ...
Data usage is very wrong
Hi There, I keep going over my 6G monthly data limit within the second week of service. This month I reset my cellular data history on my iphone to monitor my usage. I am currently at 2.5G and public mobile has stopped my data. Previously I've had to...
Resolved! Port In Problem
I went to the store to port in my number but the online activation keeps failing so the rep called support and they finished the activation I have service on my phone but cannot make or receive calls or text message but the LTE signal keeps flickerin...
Resolved! Please confirm if this phone will work on Public?
Looking for a cheap first phone for my daughter, and I'm wanting to confirm that this phone will be compatable with Public. Amazon.ca link: Alcatel Tetra I'm thinking it is based on the info given, but I'm pretty noob when it comes to cell phones.
Get back old PC number?
I recently tried to port my Bell phone number but relized it won't work due to it being inactive. Now im stuck with not being able to receive any calls or texts. Is it possible to get back my PC mobile number which I started with?
Resolved! Is the data “shock free” as koodo?
Hi, Will I get a text message to notify me when I used 50% then 90% of my data as koodo does or do I have to keep track of it myself? thanks
Resolved! Error activating SIM
I setted up everything and paid the amount, but when it was activating, it gave me an error and I was still charged but now when I got to log in I can't and when I try activating the SIM again, it talls me the SIM is INVALID. Please help!
Resolved! Trying to Activate my SIM card
Hello, I have been trying to activate my new SIM card so that I can sign up with Public Mobile. I was referred by a friend. I go to the activate.publicmobile.ca website, but when I try to activate my SIM card, it says that the number of the person I ...
Automatic date and time
Hi everyone, I really need your help. I live in Whitehorse YT which is in GMT-7 time zone (Pacific time). If the Automatic date and time function is on, my phone gets GMT-6 which is one hour earlier. I had waken up 1 hour earlier several times due t...
Incoming Calls Routed to Wrong Person (Not Me)
Hello, I am very concerned. Multiple family and friends have been trying to contact me and when they call my number, some guy answers and said he just got this number 3 days ago. My phone is not forwarded as of today I am able to receive incoming cal...
Resolved! Drop Calls every after 57 minutes
Calls always drop after it reached 57 minutes? 3x Calls have limit?
Resolved! Phone is not allowing local calls, flagging them as long distance
Phone was working in one phone but stopped recognizing local cals as local in another. Thoughts?
Resolved! Voucher to reactivate not working
Hi there, I received an email offered $5 off in a voucher code to reactivate my account. I could not find where I could enter the code. I tried to make payment, but $5 does not get applied. The payment amount I made is the full amount, not discounted...
Phone compatibility
Hello I have an LG stylo 3 plus phone. Will I be able to use it with Public Mobile? Thanks.
US Data Roaming Did Not Work
I purchased a US data roaming package while travelling in the US over the weekend. However, the data roaming did not work when I was travelling down the Washington coast to the Oregon coast. I ensured that my data roaming settings were enabled and th...
Why so many charges when switch over from one plan to the other ?
Hi Service Team, Can you take a look for the following charge I have when switch over from 10 $ plan to 25 $ plan on Jun 16,2019? Thanks,Jason
Resolved! How do I transfer my phone number from Koodo to PM?
I activated my PM SIM card and now I am trying to figure out how to transfer my Koodo phone number. Koodo told me to call PM, but how do we contact them?
