Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account locked and cannot reset password.... what do i do?
Bonjour la communauté,C'est la 3ème fois depuis deux jours que j'essaye d'enregistrer une nouvelle carte SIM (parceque mon compte a été désactivé pour cause de voyage). Les deux premières fois, le système s'est bloqué lorsque j'ai cliqué sur ''active...
Hi all, @CS_Agent Today I bought a PM sim and 50 dollars worth of vouchers to pay for the 30 day 6 GB 3G plan with unlimited Canada calling and international texting. The activation of the sim did go well and I also selected my prefered plan. However...
Is this happening to anyone else? When I go to My Profile, three badges display that I could not have earned (e.g. 3rd Anniversary) 1. Go to My profile 2. Three wrong badges display3. When I select the arrow to the right of the badges ">", it shows t...
i just purchased a PM sim card and added on international calling 400 minutes but i cant call the bahamas
HiI really need your help in resolving a payment problem. Please bear with me and provide solution.I'm a new PM user and activated auto pay. This month I crossed my data limit and I thought if I make the monthly payment now my data and other things w...
Hi everyone! Wondering if someone can help me understand my charges. I have a $165 plan and it has the following:- 9GB at 4G LTE Speed /90days- Unlimited Canada-wide Talk- Unlimited International TextI'm set up on autopayments with my credit card eve...
i have tried porting over from chatter. Its been 48 hrs and i can call out, caller id shows up properley. I can text , but i cant recieve calls and receiving tests is hit and miss. What do i do from here
Hi All,A few days ago, my friend, received a msg from Public Mobile that he could switch his account to Koodo 5 GB for $35. actually, I didn't receive this msg. Is there any way to get the same offer or can I take over my friend's offer?
I was looking at moving over for quite a while, but I still have free service credits with another provider to use up. It's finally time to start the move process. I already have my SIM. Upon digging I did find the article: https://productioncommunit...
Hi everyone,I need help with a problem I have had since the 15th of August.I have autopay for all my four accounts with PM.they activate at different times,3 went through the other did not.I tried to pay with a different card but public mobile blocke...
Hi,I am currently on the $10 - 50min/50 text plan with phone calls being forwarded to another number and it's worked well for me until recently. However, I noticed that this month, I am being charged for an incoming and outgoing call when a call is f...
I have a 500MB for 30 days plan with 365MB remaining in the acount. Mobile data was working fine but 3 days ago it stop working. Any reason why?
Hi, am unable to send or download pictures on my phone. I have data enabled? the phone is unlocked? I don't know what else to do?Please advise.
My $25 plan just renewed but wanted to switch to $30 plan. I tried but was going to get charged $30 but was expecting only the difference ($5). I don’t want to wait next billing cycle. What are my options. Thanks!
I am a little confused about how I was billed this month and why auto pay didn't handle it properly. I switched plans this month due to same service but cheaper price ($45 to $40). I understand after rewards I had $15 and then Auto top up added $25 ...
I purchased a plan and addon purchase before exspire date . It does not show on my plan or purchases . I just have a positive balance on the account for the amount the plans were . What is wrong? Thanks
I have noticed that text have been failing lately with my Google Pixel - the last few weeks. Any idea how to look in to this or fix this?
I used my Public Mobile SIM card in July, then let it lapse for August. I just reactivated it and changed my plan, but I seem to have been charged both for another month of the old plan ($30) and for a month of the new plan ($45). How can I get a ref...
I just joined PM yesterday , then referred my wife , went smoothly. We both received referral credit already. Why now is it saying my number is invalid when someone else is trying to use it? My accounts active and should be able to. Confused , unless...
Anybody had the same trouble I did?I created an account and it worked initially, and now after I login, it only has a blank page and I can't access anything. I checked - I've cleared caches, tried various browsers, and it still didn't work. And no, t...
Hello I just signed up with a public moblie yesterday. When I sign up a walmart rep who helped me didn't get me a referral credit, sayimg I will be able to get it on selfserve online. I tried to find such a function on the web but couldn't find. Can ...
Hello, I got a text on my phone to migrate to Koodo on 5GB for $35 or 8 GB for $40 plan + 180 bill credits. When I try to order online, it let's me add the promo code + phone number to the cart but during checkout it shows that the code is one time u...
I've been with Public over a few months now and I've had no issues on my old LG X Power which I bought outright from Freedom. I recently bought a used Google Pixel. It worked flawlessly when I put my buddy's Virgin SIM into it, yet when I put my Publ...
Hi, I port my number from number barn to public mobile 10 days ago. Yesterday I got an email from numberbarn as the following: Please use the following service address for your number (647) 559-xxxx you are porting away:Twilio, Inc. 548 Market St #1...
My PM account has $0 balance and I have tried to port it's number to an other account but it won't work. On my account page I can not find how to close account. Is there a procedure that I must follow?
Hi, this is the first time i tried activating my sim for my sister. After upon entering all the info (name, address, referall of the person, and secruity question i got an error and the webpage timed out.) I tried again but it is currently reserved, ...
If I am from Canada, and go to the states, I understand I do not get charged for texts, but would there be an upcharge for surfing the web?
i need a code for my phone or else I am going to have to go the the old fashion carriers that have real people answering their calls and helping
