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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Waiting

I have been waiting over 48 hours for my issues to be resolved. I have contacted all of the moderators via direct message as well as through the 'Contact Us' link at the bottom of the site. There has been no acknowledgment or response whatsoever from...

Still without phone.

Hello, it is now 14 days without the use of my phone... I paid my monthly fee on the 30th of last month and ever since I couldn't use my phone.. Last week I came on to ask what to do and so had to order a new sim. (Which now cost me 5.75...

Resolved! Should activation process be this difficult???

Hello. I am a new customer and I am having an issue that seems to be fairly common in the PM community. I purchased three SIM cards and successfully activated 2 of them. When I tried to activate the third I got the "can't verify credit card error" tr...

Can't add voucher online or by calling

I have called *611 and tried online but both ways keep saying error

Resolved! Forwarding PM to Voip while out of country

Hi my wife and I are traveling out of country for 45 days. I know and understand PM will not work once we leave Canada, which i am completly fine with, but I can forward my PM calls to a provincial number. Any recomendations on an inexpencive Voip t...

Service suspended but funds we're available before expiry?!

Morning I had this problem happening more than once and it frustrates me. I had 70 dollars in my funds which is the amount so for my plan. The money was in before the expiry and now my account is suspended?!?! Can somebody helps me please

Porting from Royal Bank Talk & Save Rogers

Hi ported my number. can make calls and send text but cant receive. please help.

Biggest Scam Ever.

Charged $120 for no service and no support (on email or forum) for over half a week. This doesn't include the cost of losing my number, the cost of purchasing a temporary prepaid phone, the cost of signing up with another carrier, and on goes the lis...

Moving to other province

Hi thereI have a question I am using public mobile 120 promo package in ontario and if i move to other province in future then am i able to transfer it or i have to purchase again most recent plan respective to the province where i will move. Thanks

It has been 24 hours and still not ported over from Fido

I have emailed twice.I have private messaged 2 moderators.No replies from anyone.Self serve not able to login in.They charged my credit card. Moderators, please help!!!! I have 2 more phone numbers (both Rogers) that I want to port over but I am gett...

Porting Koodo Phone number to PM

Hi there,I successfully follow the direction from the activation process and activate a new phone number. I already submit request to port my old number from koodo to PM. However it has been 48 hours and my phone number is not ported yet. Since There...

Any way to change the Email tied to the PM account?

I set up my PM account with the same email address that I use for Koodo prepaid, which apparently is a big no-no for some reason.... (it's silly that it causes problems using the same email, but i dont think we're allowed to say that here)Im assming ...

Private message sent to MOD 2 days ago, But its never been read and reply! Who can help??

My still can't receive any call since I ported my Bell number on Nov8. Total 72 hrs still not fully port complete!!!!

ACCOUNT NOT FUNCTIONING PROPERLY

Hi, I activated a SIM card earlier in the afternoon (New Number). I signed up for the 4GB for $40 plan. Somehow it seems my account is in some limbo state. Payment went through with no problem (I can see the $135.60 charge in my bank account). The se...

No response to PM's, quite sad

Looks like anyone on a telus network is going to my PM sim and not to my non ported sim on Zoomer(rogers). I run a snall business and would have never even considered this as an option if I knew this was going to happen. The mod I pm'd hasn't respon...

90 days plan for 1 year

Hi guys I have a little confused about 90 days plan for 1 year. If we pay 4 times 90 days plan, the total is 360 days. PM always advertise its 90 days plan as three months cost. Actually, 90 days are not exact 3 months in some months. Is it any co...

My port was finally successful !!

My port took a total of 5 days from Rogers but is now working. Thank you @Mary_M and @Shazia_K.

Resolved! Suggestion: access to the list of friendly referred reward

I began PM service 9days ago and three friends of mine were referred by me. Today, my wife ported to PM from Koodo but thereafter, I ironically got SMS from PM that I will be less on my next payment because one friend has left PM. It is apparently an...

Alternate Phone Number Regex Help

Still getting this error trying to port my number. Tried different computers and different browsers. Would love to get this solved....

Resolved! Can't receive or make calls since plan change

Hello my name is Ryan brownscombe phone number 705 9576848 and ever since I changed my plan this evening I cannot make or receive calls person on the other end hears dead air when I call out it fails I have no problem with sending messages or data

perdu lacces a mon compte

bonjour je ne suis pu capable dacceder a mon compte car jai pu acces a mon e mail que puis je faire..jai pu de temps dantene

Koodo port

Waiting 3 days for help with Koodo port. Error when I try myself. No response to email after well over 48 hours. Message to @Mary_M still unread after 8 hours.

Failed Activation or Response from Mods

Yesterday I signed up for PM. I received texts welcoming me and I received email saying activation was successful and welcome and my credit card billed. I tried to open my account but login failed. I cannot access my account. I ported over from ...

Resolved! Still waiting for MOD or Customer service to contact me.

I have activated my SIM on November 9th and assigned myself a new number cause I am Koodo customer. still waiting for MOD to port my number. so far no body responded to my request. i am not sure why its so difficult to port Koodo customer to PM. Ali

No service on public mobile or on telus

So, signed up for the $120 plan. My activation failed, im awaiting for a response from Mods and I've also emailed support at public mobile. It looks like my Telus account is also no longer receiving service. and neither is my public mobile account. C...

No SIM and no Email support, please help!

Hello, I've ordered a SIM back on the 27th of October that was shipped the next day and till this date I have yet to receive it. I sent an email the middle of last week, another email this Monday and then submited a form to automate an email this wed...

Resolved! Invalid SIM

Hey everyone I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card n...

Cannot receive or make calls

Hello , I recently switched my plan from Canada-wide to Province-wide calls but cannot receive or make any calls at the moment. Please advise Thanks

Resolved! Plan did not renew to promo 12gb plan - Already PMed

As the title says, my promo plan has not activated at the planned renewal. I have PMed Mary M, but nothing has been done, I understand the demand right now but I don't want to risk loosing the promo plan.

Sending pictures via text messages

With the new Fall promotion, can I send pictures via texts? In so, does it data like my previous provider? Thanks community!!!

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