need to change email associated with my account

[ramani]

Hello,

I need to reset the password for my account. I forget the current password and when I try to reset the password I get the following error in a grey box.

"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

I am not how to go about reseting my password.

thanks

[Anonymous]

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@ramani wrote:

Hello,

I need to reset the password for my account. I forget the current password and when I try to reset the password I get the following error in a grey box.

"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

I am not how to go about reseting my password.

thanks

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You have two parts here.

Reset password: as kselmak wrote above with incognito and cache and browser. sometimes the reset never sends an email. Or it might land in your junk folder.

Change email on account: this needs the moderator regardless of you logging in to your account after resetting the password.

Failing the reset then you'll still need the moderator.

[Dunkman]

@ramani 

If the password reset function is not working, you will need to contact modertor.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

You'll need to contact a moderator for their help.....Click this to message moderator

Please be patient as it could take 48 hours to get a response...usually much less.

Good luck.

[kselmak]

Post about similar problem

https://productioncommunity.publicmobile.ca/t5/Getting-Started/ForgotPassword-LoginUnsuccessfulUser-...

[kselmak]

Can you try in the incognito mode of your browser? Do you get the same thing?