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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing Plans

I changed my plan but when I purchased I got my old plan. When I tried to change it the option said I would lose my credit to purchased plan if I changed it. I would like the plan i chose in the first place. What can I do?

Unable to register online and no phone # to call for help to talk about it

Purchased phone with Canada wide long distance on Sept 17, as my husband needed a phone for emergency contact while I am hundreds of miles away working. This had to happen quickly, and I was unable to register online, while the phone was with both o...

Invalid SIM when activating

I purchased a new SIM card today. The SIM is to be used in a GPS tracker, not a phone. The tracker doesn't seem to be picking anything up, so I don't think they activated the SIM at the store. When I try to activate it online, I get an "invalid S...

US data roaming Add on

I have purchased US data roaming package of 1GB fr $20. Can I use it in Canada ????

Purchased a replacement SIM but still getting no service

I damaged my SIM card while I was on vacation in Europe. I purchased a new SIM card and changed my SIM number on the self serve portal. I however still have 'no service'. My phone is able to detect the new SIM card just fine. Can someone help me r...

vouchers

hello I've been trying since the 15th to activate my phone but having next to no reply on my vouchers I've sent 150 on vouchers and one of them aren't going thought I went to the store the validate them and there active but only one of my vouchers we...

where to buy a sim card without activation

Hi,I went to Walmart to buy a SIM card but there was a line and they told me they had to activate it for me. Is that normal? Is there anywhere I can go to buy a SIM card and activate it from home? Want to port my number as well.ThanksJ

Phone number porting

I would like to share my experience. 0. If you want to give your friend referral credit, it is right at the beginning. The bottom of first form.1.You need your existing carrier's account number. If there is web based account management, you can find...

Account Suspended

Why is my account shown suspended? Also my phone is not working. I am on AutoPay.This has not happened before. Is there a glitch in payment system?

Resetting my password

I forgot my password for my account and when I followed the instructions to reset it I didn't receive an email from public. It has been 20 minutes. Very frustrating. Please help.

Unable to receive phone calls

Hello! I have been registered with publicmobile since September 12th 2018. I inserted my activated simcard on september 18th and am still not able to receive any phone call or texts. My data plan is working though. In my plan I do have canada-wide ca...

Resolved! porting number

When I port my number to Koodo will my service automatically end or can I still use this sim with a different number until the plan expires?

Plan credit

Hi. We bought our plans last weekend during the flash sale (30 day plan receive 1 month credit). My wife and son have received their credit on their account but I have not. Would a moderator please check and rectify. Thank you

Resolved! Self Serve showing much higher Data usage than iPhone?

Hey everyone,When I was with koodo I used my iphone's cellular data useage to check how much data I had left. My number has not transferred yet so I havent used my phone at all; my iphone is showing less than 1mb used while self serve is showing 6mb ...

When will moderator reply my private message

Hello everyoneI worte a private msg to moderator 2 hrs ago. But still no any reply yet. Anyone knows what's the timeline they normaly reply ?Thanks

Voucher PIN problem

I bought a Voucher today from Esso and when I input the PIN it says invalid. I spent 100 dollars on this voucher an cant even use it. Do I have to wait till my month is up to beable to use the Voucher or can I not top up early?

Resolved! Canada-wide calling not working

My phone number is in Vancouver, BC, and I recieved a call this morning from Burnaby, BC. The call was cut off after a minute, and when I tried to reconnect, I was connected to an automatic "Please add a long-distance addon" message. How could this h...

Resolved! Data usage notifications - incorrect/useless?

Have other users gotten incorrect data usage notifications lately? It seems the last few notifications to me have been incorrect, and caused a bit of needless panic on my part. (I'm not yet sure if this is a rant, heads-up, or just a question...) A...

Want to delete account -PM pulled funds anyway

I was looking for how to delete my account and PM pulled my funds anyway from autopay today only for me to find out that was the way the accounts are canecelled around here. You mean to tell me that there's no formal way to cancel accounts? I would l...

I’ve been waiting 3 days for a reply from mods..

What is the hold up. Are they on vacation? Did a zombie apocalypse happen? I need @CS_Agent to respond ASAP so I can use my phone!! This is insane! I sent a msg on Wednesday, again on Thursday & now it is Friday with no reply. That’s a little outrage...

Help! Change plan faster

My plan expired and I want to change my plan. My funds are available for the new plan. I read posts and did contact the moderator about this but with no response. Is this going to get fixed so we can do this ourselves anytime soon?

Account hacked - Public Mobile Customer Service is DEAD SILENT

I get no service and my account is used by another customer in Quebec. (I am from Alberta). PM moderators got back to me about 36 hrs ago, accepted that there is an issue , verified the account and said it will be fixed. Since then........No fix,...

I can't dial specific local numbers without dialing 1 first

Hello, I recently, probably within the last week, have been unable to dial certain phone numbers. One particular 647 number that I have dialed in to every weekday since July has stopped working. The message I hear is "Public Mobile here. Sorry, talk ...

Pin Number

Just switched over to Koodo. I'd like to migrate my number but it is asking for a pin for validation. Among other questions. I cannot find the pin in my self serve account settings here. Any thoughts?

Did not get $25 Credit reward for referral

Hi I did a referral and my brother has already signed up. Referral bonus is not in the account. Can any MODs help with this?

Customer Service responsiveness

Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead. Sent the message yesterday, still no response. How long does it usually take f...

Resolved! Double activation charge

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Mode...

Cancel Port

I need to cancel my port in request and get a new # ASAP. Please assist!

Unable to access account to pay for service

Hello,I have purchased a phone and got it setup in August at a retail store for a family member. However, the last couple of days when I tried to login to pay for more service, your system doesn't recognize the email address I used to setup the acco...

Help please! Can’t set up an account

I’m trying to activate my account but it won’t accept my debit visa for a payment. I’ve tried every possible way. I’ve contacted my bank and all my information is correct. Is there any way I can buy a minute card and activate with that?? This is unre...

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