Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data is not working on my phone, and I'm guessing I've used all my included data for my 3-month period. I also bought a 1 GB add-on a couple weeks ago. I can't see how much data I've used. How do I check this through my account? Thanks.
I've been told that unless you put an active telus sim card in a telus locked phone you cannot get any updates. I just want to see if someone can confirm this cause my Moto g4 play telus locked can't update.
Telus is listed as a supported brand for the Apple Watch. Does this support include Public / Koodo?
Hello, Will I get the 3G bonus with my existing plan when renewin? Thanks.
Hello i need some help i can't get the mms working i try reboot but the reboot menu is in Chinese so ...Data work fine text are working but not the ... Mms
I purchased a $20, 1 gig data roaming add-on and got a text that I used up 95% of it. So I used my remaining data to get back on and the next 1 gig was $30 - ok fine. So, I paid the $30 and bought another gig. But, after the first gig was used up, it...
Hello; I need help changing my plan. Money deducted. i dont want to use the old plan. I need a fix for this asap. Phone curently blocked
I want to get a Series 3 Apple Watch and am wondering whether it’ll be worth it (or even possible) to get a cellular model with the assumption that Telus support later this year will also apply to the PM network. I know that PM plans don’t typically ...
@CS_Agent auto renew failed, the funds are on the credit card on file. Please process asap so my phone works.
I have a similar problem.New SIM new account, new plan, no service.I have tried and retried several things and am having no luck.
I will be upgrading since I am still on iphone 6. Prices will be expensive but it helps our plans are quite cheap.
All I see in the community is negative reports.For a change I would like to report a smooth transaction with adding the US add-on. Judging from the previous threads about failed US add-ons and lost services I was a little sceptical about adding it. ...
Hi all, Question that I cannot rememeber the answer to: My parents just moved to Ontario. They still have a 902 (Nova Scotica) number on their cell. If I call them is it charged as long distance or province wide (I dont really want to test as it wil...
Putting in my email address and answering the security question but not recieveing an email to reset my password.
Hi guys, I was wondering how to get my PM account number to port my number to Fido. Thanks!
@Jeremy_M A friend is looking for vouchers in Victoria, so i thought i would help locate some places and WOW the list is completly messed up. It gives me a comany and address of a wrong city but a map of victoria. 5 of the 7 listed were wrong. Does...
Hi All, I'm fairly new in the community and I've just started replying to some posts. I've just noticed that since Saturday, none of my replies have been posted even though I've seen the confirmation window that says it has been posted. Strange thing...
I have a balance of $106 and am trying to get a $106 90-day pass but it isn't working.
Hi, Can I make my SIM card a nanoSIM card in order to fit in my new cell phone which is a Samsung Galaxy 7 edge?Thanks.
Hello, I'm a Public Mobile user living in Toronto with a plan that is only Ontario province wide (talk + data). I'm planning a weekend trip to Quebec City. Since my existing plan is only Ontario wide, if I wanted my cell phone to work with talk + da...
I misplaced my phone at work and cannot find it. If i get a new Sim card from walmart how do i register it as a new sim card?? What steps do i need to do thank you
I ran out about 10 days before my autopay would kick in so I decided to just pay now (2 days before autopay). Does that mean I can get my data back now or I still have to wait? It still doesn't work.Also, does this mean it's still going to autopay in...
Hi,I'm an international student and I Can't pay for a plan since I don't have a Canadian credit/debit card and the stores listed on the website dont have any payment vouchers, I tried 3 stores around Lower Lonsdale in North Vancouver and none of them...
I really want to refer my friend to Public Mobile but the promotions are not very good. So I called Zoomer. My friend is switching later today. I find their customer service excellent. They even make follow up calls. Everything is done over the phone...
Hello, I have an iPhone 5s and a recent PM Sim card. My cell phone and texting works fine, but cannot use my data. Can use some other data apps (Instagram, Snap chat) but when I go into CELLULAR DATA NETWORK (under Cellular option)- my APN settings i...
Hi there, I currently have an iPhone 6s. I am receiving iMessages from all contacts who have an iPhone but no text messages. I've restarted several times but the problem still persists. I purchased a US roaming plan which expires tomorrow, but I doub...
Last I looked, I had 10 or so minutes in my US minutes, purchased as an add-on to my plan. Today they are gone. Do they expire? I thought not. I looked at usage, but you only show data usage, and not add-on minutes for out of province (in this case, ...
Hi, I am using huawei y6 pro dual sim android 5.1. Both IMEIs were checked on PM site saying it should work. I can make a calls via PM network using my phone. I am also registered in data network indicating presend of 4G and H, but still cannot conne...
I got a text from 236-889 1730 saying"Due to a billing error on your phone bill, we sent you a refund.To deposit your funds, click on the link below: xxxhttp://saferefguishsecudrop.com/" it looks somewhat suspicious, like someone phishing for my bank...
Seems like Telus has won as fastest network in Canada. Pay 30-38/ month on fastest network is great! http://www.iphoneincanada.ca/carriers/telus/canada-fastest-mobile-network-2017-telus-pcmag/ Public Mobile is also mentioned as best plan in Ontario,...
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