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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2378 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4150 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35121 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47049 Views
  • 182 replies
  • 30 Bravos

3 days later and still no real help

I haven't had service for 3 days because of the autopay failure glitch, and I've been in contact with moderators, but the issue hasn't been resolved. This is getting rather frustrating and I'm at my rope's end. One last try. This is how my account lo...

AlanQ by Good Citizen / Bon Citoyen
  • 1028 Views
  • 4 replies
  • 0 Bravos

Data limit reached? Doesn't make sense

I just got a notification that my data limit has hit 95% and data is no longer working right now. I find it highly unlikely as I've been out of the country for 3 weeks and just returned on Monday (4 days ago) and have been home most of the time recov...

donnacheung by Great Neighbour / Super Voisin
  • 2247 Views
  • 10 replies
  • 0 Bravos

YouMail Visual Voicemail

I'm looking to set up Visual Voicemail (voicemail to text) using the free service YouMail.I've set up call forwarding on my Android and it works, but the voicemail service isn't working properly because Public Mobile is not forwarding the OCN (Origin...

photosbydan by Great Citizen / Super Citoyen
  • 9646 Views
  • 60 replies
  • 0 Bravos

Resolved! Suspended Account?

Hi,I received a text that my  Rewards have been applied to my account. Then I get another text 3 minutes later that my plan did not renew because we did not receive payment. I am on an Autopay, and I do see my credit card in y account. So, why am I s...

mpcdesign by Mayor / Maire
  • 875 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't add additional 1GB data to plan.

Hi folks, My data expired and had to add 1GB for $30.  Did that and it worked.  Long story short, data ran out again because I switched phones and new phone downloaded a crap load of stuff and ate up data.  So now I'm trying to add another 1GB.  Went...

dx316dx316 by Great Neighbour / Super Voisin
  • 2277 Views
  • 8 replies
  • 0 Bravos

plan didn't auto renew

I have autopay enabled on my account but as I tried to make a call it said my plan was expired. THis happened to my girlfriend before as well. My plan is fine now because I did the manual pay option but this is frustrating that this feature isn't wor...

Andscohen by Great Neighbour / Super Voisin
  • 956 Views
  • 3 replies
  • 0 Bravos

estimated Reward is lower than required payment

My estimated payment for my renewal month shows:Plan cost: $141total rewards earned: $18Available funds in your account: $27total estimated payment: $96 When I precede to renew my 3 month plan my payment total does not add up with my estimated reward...

Shayne_ by Great Neighbour / Super Voisin
  • 2270 Views
  • 9 replies
  • 0 Bravos

Experience transferring from Virgin Mobile

I have just switched from Virgin Mobile to Public Mobile and love it so far. This is my complete switching experience.Getting the sim: I purchased the sim card from a local Walmart. I knew about the option of having the card shipped to me, but pickin...

mobileboi by Great Neighbour / Super Voisin
  • 3319 Views
  • 10 replies
  • 10 Bravos

It's not letting me pay for my bill

Initially 2 days ago, I had the auto-pay expired glitch, and my plan failed to renew. Moderators told me to make manual payment and try a different card. So I put in a different card, and this happened. I had 12$ balance from Autopay rewards, then I ...

AlanQ by Good Citizen / Bon Citoyen
  • 1046 Views
  • 3 replies
  • 0 Bravos

Accidentally added 200mb??

Hi there, I ran out of data this month and in my attempt to buy myself more, I think I accidentally added 200 mb to my account every month! I just wanted to top up for this month, not every month to come. Help! Any ideas how to fix? Thanks in advance...

jblackwell by Great Neighbour / Super Voisin
  • 775 Views
  • 3 replies
  • 0 Bravos

Resolved! Who called.

How find out who called while my phone had no reception.  It happens often that I lose reception and I miss calls. But I only learn about it after caller tells me. 

minay by Great Neighbour / Super Voisin
  • 2681 Views
  • 12 replies
  • 0 Bravos

Can't send SMS messages

Hey, I just hard reset my LG G4 (LG-H812).  It is unlocked. I've used it on Public Mobile in the past without issue, including for SMS. But now SMS are not working when sending them to some people.  The issue is intermittment.  Some people I can't ev...

Blandest by Great Neighbour / Super Voisin
  • 2124 Views
  • 4 replies
  • 0 Bravos

Automatic Time zone glitch?

Just curious if anyone on the west coast noticed their phone changed to Mountain time today? I had to cycle airplane mode and it reset back to Pacific.

canucks4life by Town Hero / Héro de la Ville
  • 950 Views
  • 4 replies
  • 0 Bravos

Adding Talk and Text To a Plan that is 60 days in

I have a customer that would like to add talk and text to her plan. The current renewel date is November 30, 2017 for her 3 + 3GB data plan. She would  like to add the talk and text as soon as possible. If we were to make a change and add the talk an...

Won't receive certain text messages

Hi, Sometimes when people send me text messages, I never receive them. And no, I really don't think its my phone and anything hardware related. Like it doesn't happen often but its not the first time it happens and people often think I'm ignoring me....

ericdvan by Good Citizen / Bon Citoyen
  • 2402 Views
  • 9 replies
  • 1 Bravos

Resolved! Issues with Self-Serve and Suspended Accounts

I'm adding this post to centralize and (somewhat) correlate the number of issue that have been reported on this forum for accounts not re-newing when auto-pay is activated, not renewing when funds are available, and add-ons are not working. Here are ...

Taekgun by Deputy Mayor / Adjoint au Maire
  • 2414 Views
  • 9 replies
  • 9 Bravos

Resolved! Data did not renew when plan renewed

My boyfriends PM account renewed today (despite saying in My Account that it would renew on the 24th), but the data did not renew.This past month he ran out of data, but we thought it would turn back on when his plan renewed. He was charged the full ...

kittycanuck by Great Neighbour / Super Voisin
  • 4082 Views
  • 12 replies
  • 0 Bravos

Add Ons

Can't buy Add Ons since yesterday! Why? Thanks

Lolivero by Great Neighbour / Super Voisin
  • 1182 Views
  • 6 replies
  • 0 Bravos

Attempting to purchase data add-on - not working

Hi, My data usage ran out for the cycle so I'm attemting to purchase an add-on. I've added funds to my account and show a balance of $10.00. I've tried twice to purchase a data add-on using these funds, but it doesn't seem to be going through. It doe...

mike_mccorms by Good Citizen / Bon Citoyen
  • 2174 Views
  • 10 replies
  • 0 Bravos

Attempting To Find Call Logs?

I had about 5 phone call conversations in the last several days, well more than that but this is just about those 5, that ranged in length of time from about 30 minutes to 2.5 hours. I can not find them in my history at all. Why is that?

kutzki by Model Citizen / Citoyen Modèle
  • 3940 Views
  • 20 replies
  • 0 Bravos

Resolved! Consistent Dropping Outbound / Inbound Calls Within 1 Minute

I have had PM for a couple of weeks now. Every time I have an inbound/outbound call, the call drops/ends itself within 1 minute. It's usually at 45-50 seconds. I have power cycled my phone multiple times. I bought a new phone and still have the exact...

elya by Good Citizen / Bon Citoyen
  • 6563 Views
  • 44 replies
  • 1 Bravos
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