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Automated verification text

ILYA
Good Citizen / Bon Citoyen

Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you

12 REPLIES 12

ILYA
Good Citizen / Bon Citoyen

thank you

ILYA
Good Citizen / Bon Citoyen

Will try that this evening. Thank you very much

ILYA
Good Citizen / Bon Citoyen

Thank you for your reply. It is not about account verification. It is verified already. I changed the phone services provider keeping the same number and just need to verify the phone. No other method is available for that. I asked PP representative in person about that


@ILYA wrote:

Thanks. I was trying that. Removing and adding a new phone. Doesn't help really

 

@ILYA  Try this, temporarily add the number of a family member or a friend, does it work? If yes, great then try changing back to your number, does it work? If not, then it's a PP problem.


 

ILYA
Good Citizen / Bon Citoyen

It does not. Thank you for your  participation

RossN
Mayor / Maire

@ILYA hi this issue with paypal has been discused many times it is not a PM problem it is on paypals end no matter what provider you are with you may or may not have problems you can pick another option to how you would like to receive your verification code good luck 


@ILYA wrote:

Trying to do so 3 days one after another. I called Paypal. They directed me to Public mobile. With Bell I didn't have such an issue


@ILYA  Like I said I'm getting the verification text so not sure why it's not working for you.

ILYA
Good Citizen / Bon Citoyen

Thanks. I was trying that. Removing and adding a new phone. Doesn't help really

ILYA
Good Citizen / Bon Citoyen

Trying to do so 3 days one after another. I called Paypal. They directed me to Public mobile. With Bell I didn't have such an issue

geopublic
Mayor / Maire

@ILYA wrote:

Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you

 

@ILYA  I'm currently getting verification codes from PP using Public Mobile so I Don't think it's a Public Mobile issue. My recommendation is to signup for PayPal again (remove it and then re-activate it), to see if it fixes the problem.


 

I got a verification text from PayPal yesterday so it should work! 

JackQuint
Model Citizen / Citoyen Modèle

Paylpal's SMS verification service is flaky. I would never get them when I was on Rogers, but I did on Telus. 

 

You can switch your 2FA method on Paypal to Access token and use Norton's VIP Access app for the codes/

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