@anju_susan93 wrote:
I did both steps. I already had money in my account so I only had to purchase the add on. I see the purchase in my payment history and the decrease from account balance. I also seen that that particular add on is no longer avaliable as an option as it usually is once you have purchase it.
@anju_susan93 In that case you need to notify the moderator to check your account.
While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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