Costco acer won't allow data

[nicholasliampot]

Bought an Acer liquid model t03 running Android 5.1 from Costco. It allows dual Sim but I've only tried putting in my Pm sim by itself in slot 1. Calls and texting work fine, but the phone won't allow data transmission. Anyone know how to fix this? Typical settings (I believe) are fine, such as data on. Thanks in advance

[nicholasliampot]

I missed all these convos last year and have been suffering w/o text data. Issue hasn't been solved unfortunately. 

Wish it could be. 

[computergeek541]

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@Samianauman wrote:
More likely missing lte frequencies.
Check your phone and model on willmyphonework.net.
It's will provide you full spec details and you will find out if its gonna work on lte network on public mobile.

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OP said that calls and texts worked.  If the phone was missing the required frequencies for voice (850, 1900MHz UMTS), neither would be working at all.  Data also works fine on those frequencies.  So at the very least he/she would be able to use data on those frequencies in HSPA mode at the very least.

As discussed earlier, the access point settings need to be corrected.

[Wonder_why]

Glad to hear it works another happy dude  with PM

[will13am · Accepted solution]

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@Wonder_why wrote:

You will need to input the following information:

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

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I suggest puting default,supl,mms in the APN type field instead of leaving it blank.  Of course, once this new APN is created, make sure that it is selected as the active APN. 

[will13am · Accepted solution]

You will need to input the following information:

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

[Taekgun]

I setup my in-laws on PM with the Acer from Costco. The phone will work fine, I can confirm its the APN settings, a quick reset and you'll be off and rolling!

[mimmo]

didnt fint taht model on will my phone work but googled it  and it says:

Supported Cellular Networks

GSM850, GSM900, GSM1800, GSM1900, UMTS1900 (B2), UMTS1700/2100 (B4), UMTS850 (B5), LTE1900 (B2), LTE1700/2100 (B4), LTE2600 (B7), LTE700 (B12)

Telus is 1700 and 1900 i believe so it should work

[Wonder_why]

You will need to input the following information:

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

[Wonder_why]

You will need to input the following information:

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

[Samianauman]

More likely missing lte frequencies.
Check your phone and model on willmyphonework.net.
It's will provide you full spec details and you will find out if its gonna work on lte network on public mobile.

[mimmo]

silly question but did you set up your apn settings?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26