Just Signed Up - Having a Problem

[PatrickM]

Hi, I just switched to Public Mobile a few minutes ago.

I chose the following plan and had my number ported:

Plan Length:  90 Days

Unlimited Talk:  Canada Wide

Unlimited Text: Global

Data:  6GB/90 Days

Autorecurring every month. 

(So $135/90 days - $2/mo)

Now I believe my number ported fine however I can't make any phone calls or use data (have not tried text yet).  When I go to self serve I see that it says my plan is:

• Pick & Pay
• $10 per 30 Days
• Renewing August 1

And I $127.00 in available funds at the top.  So it seems I have nothing in my plan.  If I wanted to add those same features I already paid for I would have to spend another $8.00 to add them because it seems it just activated the SIM Card for $8 already.

Really need some help getting this sorted.

[zhadj030]

---

@PatrickM wrote:

Thanks for the replies.  I sent a PM to a moderator, hopefully this gets resolved soon as this is my only phone.  And since I ported my number from Bell that account has been cancelled so I can't just pop that SIM card in and have service in the mean time.  Kind of a rough start for sure.

---

You can for now use Fongo.com to make and receive temporary calls with WiFi, until everything is fixed for you.

[Nsk143]

Hopefully they will get back to you soon don't worry once plan get settle you won't get any other issues.

[PatrickM]

Thanks for the replies.  I sent a PM to a moderator, hopefully this gets resolved soon as this is my only phone.  And since I ported my number from Bell that account has been cancelled so I can't just pop that SIM card in and have service in the mean time.  Kind of a rough start for sure.

[will13am]

The activation process is really broken these days.  There are many reporting that the plan selected is not the plan after activation.  As mentioned already, contacting a moderator is needed to resolve the account problem.  Be patient, the backlog is 2 to 3 days.

[Nsk143]

You need a mod assistance
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...