US data roaming for 10 days

[mackie101]

Hello ..Added the wrong data add on to my account. How do I get a hold of an actual person to help with this?

[dna2016]

@mackie101  unfortunately there isn't a way to get to an actual person (i.e. by phone), you will need to message the MODS directly and wait for them to respond, which can take even up to 5 days depending how busy they are.  I suggest going back to your My Account and adding the correct add-on that you wanted so that you're not waiting for a long time without the feature you wanted originally.  I'm sure the MODS will make the appropriate adjustments once they a hold of you.

[mimmo]

@mackie101  What addon did you buy and what addon did you want?

Typical reply time once contacted is between  2-48 hours.

If urgent buy the addon you need. Hopefully you will get a credit on your account for the first one. But there are no guarantees. 

[missorange]

This is prepaid service, normally no refund, but you still can have a try by sending a message to MOD team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[duffer900]

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@mackie101 wrote:

Hello ..Added the wrong data add on to my account. How do I get a hold of an actual person to help with this?

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If you are having issues with your account it is recommended that you click here and contact the Public Mobile Team.

[kelvarnsen · Accepted solution]

Click the little envelope on the top right of the screen. Send a private message to the Moderator_team. They may be able to help.