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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New cell

90 Day Renewal and moving to new province

I'm set up on the 90 day auto renewal program. My next renewal is mid may and we are moving out of province (from ON to BC) at the end of June. Should I continue my auto renewal and once in BC do a change of phone number request? Or should I cancel b...

How to pay link

The How-to-pay link from the My Account page goes back to the PM main page.

Resolved! Purchasing a Voucher

When purchasing a Voucher and my payment is say expected to be $180, do I buy a Voucher for that amount or that amount plus taxes to be redeemed later through my account? Thanks in advance!

Considering Purchasing an IPhone 7/8 Plus in US

Hello, I am using a very slow and end-of-life iPhone 5. It is time for me to upgrade. I want to buy a second-hand iPhone 7 or 8 Plus with a minimum of 64GB storage. An alternate option is a 7 Plus 128GB refurbished phone from the US apple store ($689...

locked out

Hi, I am locked out of my account. Can someone unlock for me so I can make a payment? Thank You

KUDOs!!!

KUDOs!!!This new $10 plan is the "cat's meow" for me. I just registered with PM 2 days ago, and I have to say (well, I really don't have to, but I will anyway) that I think everything about PM is just great!I have had a cell phone for less than 2 yea...

SIM Activation Problem

I have tried everything my account and plan is all setup but the SIM card is not getting a signal. It has no number associated with it even though I picked one. I see the last fourdigits of my SIM card on my profile. Please Help!

Activation of New Sim Card

Hi there, I am just trying to activate a new Public Mobile sim card. When trying to unlock the phone after inserting the new sim card it asks for a unlock PIN number. My prevous provider provided me with these pins but I think I inserted these too m...

Resolved! Problems porting

I just activated a new SIM, created a new account, and completed the form to port my old number from Rogers/7-11 Speak out. Since then, I’ve been able to make calls, send/receive text messages, and make calls, but any incoming calls go straight to v...

My account

I can't login to my account and i can't reset password

Mssg: talk not allowed on this plan

I just registered for the $40 unlimited talk and 1+1 GG plan. When I try to make a phone call, I receive a mssg saying talk not allowed on this plan!

Resolved! Public mobile auto charges my visa $75, ywt i atill have to buy a 25 voucher each month from 7-11.

Resolved! Access Voicemail with 1 Key: Invalid MMI Code

I can access my voicemail by dialing my number.When I dial "1" I get the message, "Connection problem or invalid MMI code".When I press and hold the "1" key I'm directed to Settings where I find Voicemail Number <not set>.Location is Yukon. Do I ne...

I was charged twice & my balance is $0

I signed up for PublicMobile on February 1st. Built my own plan, 90 days with autopay. After paying, I decided I would probably need more data. So I upgraded my plan and paid the difference so it would take effect when the plan renews 3 months later....

Resolved! Public Mobile claims my credit card company is denying my request but they aren't

Greetings, I need urgent assistance with this problem as I have now lost service for my phone, which I require for work. I have attempted several times to pay for a renewal of my old plan using the same credit card with which I first registered for P...

Re: Plan updates + new $10 limited talk and text plan!

Hi, I had the phone # with Publicmobile for a few years ago, now I' like to restart with this package for $ 10 / month. My 3 is 647========. Thank you

Data, MMS and incoming calls not working Sonim XP7

Hi guys! I recently bought a used SONIM XP7 phone. It is now unlocked (it was previously ROGERS). I cannot use Data on this phone. How do I configure the SONIM XP7 so that I may use Public Mobile's Data plan? I went through this already on my iphone ...

MMS Virus?

I've recently been receiving MMS messages from 2 phone numbers.One being from one of my close contacts and the other from an unknown but local number.The message simply contains an attachment to download, nothing else. I blocked the messages from th...

Resolved! My data usage already gone at 75%

Hi, I received a message stating that my data plan was used at 75%. I am a bit surprised because usually, I have more than enough to order a 1 GB, I never use it completely. Is it possible to check? Thanks.

Ported number from Fido and not all features work

I ported my number from Fido when Seth go up my new PM account. I can’t receive calls but I can call out. Some people don’t receive my texts and cannot send me texts but some people can. When I call out my number shows up as my ported number but peop...

Resolved! Trying to set up a new account

I need help setting up a new account. I have a new SIM card. I've filled out everything under getting setup account but once I get to email it says email is not valid. I've tried 3 different emails and they all say the same thing. What could I possib...

US add on

I paid for the $20 US roaming, text, calls etc. This purchase does not show in my add on list is shows as data purchase. Can you please sort out.

Service says expired- I paid

Hello. I was awy in Eurpoe for a month so I didn't renew my service and lost my SIM while overseas. When I got home, I updated the sim number and paid my account. My phone didn't work. While trying to make interprovincial call it kept giving me error...

Can't receive or make calls!

I just switched to Public Mobile yesterday and I cannot make or receive calls. My Phone is a Huawei Cun-L01 and I think my apn settings are correct but still need some help! Cheers Dylan

incoming text treated as outgoing text

I am using $10 plan including unlimited incoming text but when I check my usage all incoming texts are treated as outgoing text. Does someone know what happens? Thank you.

My 90 day plan expired

90 day plan expired and it did not auto renew. I am trying to change my plan now to a 30 day plan but it will not allow me to do so. It also gives me no reason why I cannot.

Resolved! Old Phone Seems Incompatible with PM Network

I'm trying to help my Dad get all setup. He has an old Nokia C3. From what I can tell the phone is not capable of working on 3G and as a result will not work on Public Mobile. Can anyone confirm that this is in fact the case?

Resolved! Data

I have a one GB data plan. What if I go over 1 GB. Do I get charged for addictional use or my data get blocked after my usage limit.??

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

New cell

90 Day Renewal and moving to new province

How to pay link

Resolved! Purchasing a Voucher

Considering Purchasing an IPhone 7/8 Plus in US

locked out

KUDOs!!!

SIM Activation Problem

Activation of New Sim Card

Resolved! Problems porting

My account

Mssg: talk not allowed on this plan

Mssg: talk not allowed on this plan

Resolved! Public mobile auto charges my visa $75, ywt i atill have to buy a 25 voucher each month from 7-11.

Resolved! Access Voicemail with 1 Key: Invalid MMI Code

I was charged twice & my balance is $0

Resolved! Public Mobile claims my credit card company is denying my request but they aren't

Re: Plan updates + new $10 limited talk and text plan!

Data, MMS and incoming calls not working Sonim XP7

MMS Virus?

Resolved! My data usage already gone at 75%

Ported number from Fido and not all features work

Resolved! Trying to set up a new account

US add on

Service says expired- I paid

Can't receive or make calls!

incoming text treated as outgoing text

My 90 day plan expired

Resolved! Old Phone Seems Incompatible with PM Network

Resolved! Data

Address Change

Log In

Just got back to Canada from the United States

Sim card activation

eSIM