Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi Community,I'm a recent Public Mobile customer and have the $15 plan - 100 minutes and unlimited texting. I am using an iPhone 6.I am thinking of getting the unlimited text for $8. Just want to confirm I'm doing the right thing as I have never use...
My service was suspended 3 days before the plan expired. I didn't know how to get assistance so I rennewed my plan early, losing all of my unused data. Then on the day that my service was originally supposed to expire it suspended. So I lost 3 days ...
I've been having credit card issues processing and so I'm worried my Fall 2016 plan didn't get renewed with my autopay details. I think I have 30 days to process a payment before I lose the plan. (My last payment was Jan 30, and it says I have paymen...
I have 3 seperate cell's set up. 2 are linked to one CC and the other is seperate. All payments happened as they should but to of the phones say they are suspened. I have restarted the phones and confirmened with my CC that they payments happened. Th...
i bought a SIM card today, tried setting it up on my phone then it took forever to a point I started doing something else and when I came back and woke my phone up the application was closed...since, i have tried to activate my SIM card and it is say...
I have paid for new 30 days 3 days ago, but it seems didn't be charged. I found that in my paying list show "system issue", Should I pay again? and my bank account doesn't have paid record. Does that mean the paying failed?
Just signed up a few days ago. Had TELUS before. Same phone, iphone7. Very poor sound quality on outgoing calls. So bad people can’t understand me. Serious problem when I can’t use my phone.
In preparation for using our mobile phone in California and Arizona on a brief trip, we were advised by the London Drugs retail outlet for Public Mobile that we needed to upgrade our plan online to a $50/month plan. We did so. Once in California, we...
I am a Public Mobile customer. I have been unable to send or receive calls on my mobile iphone for two days. All my apps work fine and I can send and receive texts. My wife and I share and account. She also has an iphone. She can send and receive cal...
I've read a few of the posts on this topic and don't see any solution posted I have taken the suggestion of contacting the moderators I hope I get a response fairly soon because the person I am referring - their other plan expires tomorrow Thank you...
i have tried a great deal to talk to a human manager. at P.M.but to no avail,if your able to pull up my acct. and history you will see what Im talking about my next step will be to bring this mater before the province's court here in Victoria B.C. a...
I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone...
26 hours ago I transferred my phone number from Virgin to PM. I have the $25 plan with voice text and data.I do not have data.I changed my APN info to the recommended. I even tried Public Mobile 2.My phone is an Asus zenfone 3 which is supposed to ...
Good Afternoon, I just ported my phone number out of public mobile. I wanted to verify my payment history, but I am not able to log into my account. Is this normal? Am I not able to review the transaction history I had with this company? Please help ...
I activated my account in November 2018 and there was a special that gave a free SIM card and a $25 account advance if I activate my account in store. I did that but can't seem to find the $25 on my account. How can I get that?
Is there ever gonna be a bigger and more affordable LTE plan? I appreciate the plan I have now but my data at 3g speed is slow. Freedom mobile is offering 10-13gigs for 50 bucks. Now that is more appealing. But I'm loyal and want to stay with public ...
Alright let's talk about the Public mobile $15 plan that convinced me to join. 100 anytime minutesUnlimited text messagesAnd250mb data (when you pay monthly with credit card automatically, a.k.a Autopay) As an added bonus you also get $2 off when you...
Hey, so I have this plan currently:https://www.publicmobile.ca/en/bc/plans/50for8GB-3Gspeed As it says, I have Unlimited International Tex, with Picture Messaging. The thing is, everytime I try to send a photo to someone via text message, it instantl...
Hi I am trying to retrieve my password using "forget password". I entered my email address and answered the security question. It says an email has been sent with instructions, but i never received anything. I tried multiple times from last night to...
hi I am a little concerned my payment next cycle in my overview still says 10 dollars for next cycle I changed my plan 3 days ago to change on my renewal date tommorrow to 15 should I be worried ha ha?
Hello, I'm brand new to Public Mobile, please bear with me. So, I activated my account last night and it looks like I've successfully ported my number. On my phone, where it used to show my previous carrier, it now shows TELUS which I suppose is the...
