Add On

[RachelPenney]

I accidently made a payment for an add on, i would like to change it how?

[computergeek541]

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@RachelPenney wrote:

Oh sorry i read your reply wrong, I canno reverse it. Do you know how i speak to a Mod or contact a real human over the phone? I have been trying all morning

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You can't speak to them over the phone.  You must use the private messaging system mentioend earlier.

[NDesai]

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@RachelPenney wrote:

yes i actually bought an add on, I thought i was buying 1GB for US roaming instead it was just a regular add on.  How do I reverse this charge?

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Cross your fingers and message the mod. You might have to wait a bit as they are busy this morning due to a system wide issue. 

[RachelPenney]

Oh sorry i read your reply wrong, I canno reverse it. Do you know how i speak to a Mod or contact a real human over the phone? I have been trying all morning

[RachelPenney]

yes i actually bought an add on, I thought i was buying 1GB for US roaming instead it was just a regular add on.  How do I reverse this charge?

[jotsang]

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@RachelPenney wrote:

I accidently made a payment for an add on, i would like to change it how?

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Send a private message to MOD and explain the situation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NDesai]

@RachelPenney Did you actually buy an add-on? If yes, you cannot reverse the change. If not, the payment you added will stay in your account and will be used towards next renewal.