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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28833 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40672 Views
  • 185 replies
  • 29 Bravos

I accidentally deactivated my phone number (Urgent!)

I have two public mobile accounts, one with my old phone number and one with a temp. I accidentally transferred another old phone number to the number that I wanted to keep, and now it says that the number can't be transferred back to me! HELP!!!

dalenavo by Great Neighbour / Super Voisin
  • 813 Views
  • 3 replies
  • 0 Bravos

Resolved! Mod team haven't responded in a month

I've been having an issue with dialing calls ever since I switched over to Public Mobile in September. I made a forum post and sent a message to the mod team a month ago, but have yet to hear back. Is this normal and have you guys experienced this? S...

Kevin96 by Great Neighbour / Super Voisin
  • 1110 Views
  • 5 replies
  • 1 Bravos

Tried upgrading my plan to LTE!

So I just had my account debited for the 90 day autopay, a couple of days ago. There was no payment due again until January. I decided tonight that I wanted to change my plan to have LTE instead of 3G. The selfserve area of the site made it look very...

paulcousins by Great Neighbour / Super Voisin
  • 431 Views
  • 1 replies
  • 0 Bravos

data not working

i have a plan with 500MB data on iphone 6s, and i am not able to use my data. usage is 0MB.what can i do to use my data?

_rupampatel1 by Great Neighbour / Super Voisin
  • 471 Views
  • 2 replies
  • 0 Bravos

Activating Ontario number in Manitoba

I have moved to Winnipeg from Toronto and would like to switch to Public Mobile keeping the same Ontario number. Can I go to any Walmart or London Drugs location and transfer and activate Ontario plan? Also, will I be able to take advantage of activa...

Pallav13 by Good Citizen / Bon Citoyen
  • 2021 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: Loyalty reward applied after 1 year and 3 months

Hi there, My plan: $120 per 90 daysStarting time: November 2016Loyalty reward: $3 Loyalty reward should be $6 if I undertand the rule correctly and $9 after January 2019 It doesn't appear I have a legacy plan. Am I missing something?  Thanks in advan...

970151 by Great Neighbour / Super Voisin
  • 1056 Views
  • 4 replies
  • 1 Bravos

fixing the auto payment mess PM seems to have created

ok first make sure you do a manual payment and activate your plan (most have done this only to find themselves unable to use there phones) next go to report your phone lost or stolen deactivate your account wait a few minutes the report your phone fo...

tobey by Good Citizen / Bon Citoyen
  • 845 Views
  • 4 replies
  • 0 Bravos

payment trouble

I have paid for my plan using credit card. it is showing up the balance but my phone not yet activated

raxubhvan by Great Neighbour / Super Voisin
  • 1022 Views
  • 6 replies
  • 0 Bravos

Resolved! Account says active

my account says active all payments went through correctly.  Can not use my phone in anyway 

Vanessa2013 by Good Citizen / Bon Citoyen
  • 2730 Views
  • 31 replies
  • 0 Bravos

Resolved! Porting a number from PC Mobile.

Hi!Looking to port my number from PC mobile. Can anyone help me?Andrea

amac by Good Citizen / Bon Citoyen
  • 2431 Views
  • 14 replies
  • 0 Bravos

Resolved! New subscribers

I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about? 

Dale1973 by Great Neighbour / Super Voisin
  • 2015 Views
  • 13 replies
  • 0 Bravos

Us roaming add-on not working

Hi I added a US roaming add-on to my plan since I am visiting the US for a day. However, any US numbers I have been trying to call didn't get through. Since it seems like the plan was a fail, I'd like to see if I can cancel it and get a refund. Just ...

rajatkural13 by Great Neighbour / Super Voisin
  • 787 Views
  • 3 replies
  • 0 Bravos

How to start plan early

Hi,How can I re-start my plan early? I've run out of data just a few days before my new period starts.  Thanks

elya by Good Citizen / Bon Citoyen
  • 1558 Views
  • 11 replies
  • 0 Bravos

Store activation

I'm wondering about all the places that one can buy a SIM.I know the stores:WalmartLondon DrugsWow MobileK MobileThe Mobile Shopsome Koodo outlets The question is: can they ALL do activations?If not all, then which ones? Thanks

Anonymous by Not applicable
  • 729 Views
  • 6 replies
  • 0 Bravos

Assured free credits - missing

I bought public mobile SIM cards along with a one month plan from WALLMART , halifax. I paid 40$ . They told me you will get free credits. But I already paid the next month due bill amount  yesterday and no credits in my account till now.please look ...

alexjoy007 by Great Neighbour / Super Voisin
  • 1243 Views
  • 7 replies
  • 0 Bravos

Resolved! Any restrictions on add-ons with the $10 for 30 days base plan?

If I get the $10/50min/50text plan, can I get an In-Canada Data Add-On and an In Canada Long Distance Add-on? The small print for the Long Distance Add-On says "talk option required". Does this base plan qualify or do they mean UNLIMITED talk? My usa...

CanmoreJohn by Great Neighbour / Super Voisin
  • 1131 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral reward not showing yet, normal?

Hey, refered a freind about 2 weeks ago and she likes you so far. She used my number as a referal and I did get the $1 reward showing but not the the $10 credit yet. Is this normal?

codyb by Good Citizen / Bon Citoyen
  • 1334 Views
  • 4 replies
  • 0 Bravos

Resolved! No data left on my plan and I have 4 days left

Hi, when I login to my account I don't why it doesnt show me how much data I have left. I also dont have data on my phone at the moment as I still have 4 days left. Does anyone know who I can contact for help?

norulez by Good Citizen / Bon Citoyen
  • 3246 Views
  • 11 replies
  • 0 Bravos

Problem transferring number over from Fido

I started my Public Mobile plan 4 days ago and transferred my number from my existing Fido account. When attempting to transfer the number over, the error page "Oh no! It looks like something went wrong, but don’t panic." appears. I have been unable ...

alan6 by Great Neighbour / Super Voisin
  • 723 Views
  • 3 replies
  • 0 Bravos

Talk is not included in your plan?

Can anyone explain to me what happens now with my phone plan? I've got a 4.5GB plan, the due date is OCT 20 and autopay is applied. So my phone must work until OCT 20 as well. But since 18.00 PM today, when I've tried, make a call I always hear "talk...

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Yevgeniy_MB by Good Citizen / Bon Citoyen
  • 1341 Views
  • 8 replies
  • 0 Bravos

Phone "permanently locked" after entering incorrect SIM code

Hello, I've sent this question to the MODS 5 hours ago and haven't heard anything back yet... so thought I'd post here too.  I'm new, so my apologies if I'm going about getting help the wrong way!Here's my question:Last night I created a new PublicMo...

drs by Good Citizen / Bon Citoyen
  • 12966 Views
  • 12 replies
  • 0 Bravos

Authorization Code Recieved

Hello there I paid for a SIM Card October 10th, I got an authorization code via SMS. I got billed, but I never recieved a SIM Card.What is the authorization code for? Regards Bill

BillCampbell by Great Neighbour / Super Voisin
  • 1128 Views
  • 4 replies
  • 0 Bravos

Account Setup

Hey all,  I got a new SIM in the mail, so I plugged it into my phone, went to the website and attempted to set up an account.  I got several SIM Invalid type errors and somehow in the process I think I botched the account setup.  If I try to create a...

bergman99 by Great Neighbour / Super Voisin
  • 671 Views
  • 2 replies
  • 0 Bravos
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