Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a primary phone which uses my sim card for Public Mobile. I have a few other phones which aren't mine but I believe they should be unlocked. What happens if I insert my SIM card into one of these phones? Does my SIM card get re-registered t...
Hello All,New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.Also not receiving half of the texts being sent to me.$15 plan...
I was referred to Public Mobile and was told that I would receive a 10$ credit. I also signed up for auto pay, therefore I was supposed to receive a 2$ credit.Why has Public Mobile charged me full price on my first month?
Hi I changed my plan but for payment I chose the payment for next cycle by mistake.how can i change it to due payment
Please can you help me to retrieve my username, password and security question?
For the last 3 months solutions given to me are disappearing. I assume they are being reassigned. Is this happening to anyone else. A couple here and there. But the last 2 days and today was pretty messed up. I left around 12 noon with 338 and came b...
I get this message when I try to set up auto pay : " Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...
I purchased a sim card and tried to activate the phone but the sim card was faulty. Now that I have an account, how do I activate a second sim card?
Hello, A friend ordered a SIM card online but entered a wrong shipping address. His current address is different from his billing address, but he put them as the same. Is there any way to correct the info of the order? Thank you.
Can any explain why I am receiving texted messages giving me updates on % used up when I emptying for unlimited use? Please
Hi All, Got my simcard today. I'm about to select a plan and I have a few questions. I know I will probably sound like a moron however this is my first prepaid phone experience. I am still a Rogers and Telus big boy client. This is for a remote acces...
UPDATED: Sept/22Here's my current list. Do let me know of errors or additions you think are needed. If in doubt about something you would like done, always ask the CSAs: nothing ventured, nothing gained. Désolé, ce message uniquement en anglais. BUG/...
Never been a Telus costumer, received this text from them today,internal competition. I guess
I am on a $25.00/month plan and on auto payment since March 26. This plan is costing me $25.76/month and the $2.00/month earned reward is not reducing my monthly bill. Why?
One of the household lines received this text message from PM. I don't see it on PM's website where it would be useful for anyone needing the one time account credit if finances are stretched during this current pandemic. As the message says you'l...
Not sure how to get help with this. Can’t make or receive calls.
Purchased this phone in Germany, Samsung A6. Can someone confirm if this is compatible?
Hi.I was reading some other questions about loss of referral credits and I saw mention of a list of referral accounts.How do I find that?I'd like to know if I legitimately lost a referral credit or it was in error.Thanks.
I was billed for it. I can't find an order confirmation or receipt, so not sure if I have that.
Can I use GSM phone with public mobile....
Hello forum, Every time I try to call a local number (area code 647, my area code is 416) I am informed that I need a long distance plan. I have available minutes (unlimited provincial talk) but the call cannot be completed as dialed. Other responses...
Does Public Mobile do buisness accounts.I tried to refer my father in laws work. Would have been 11 phones. But he couldn't find anything about buisness accounts or pooling data etc. He ended up going with Rogers He was excited about the possibiliti...
My sim card is inserted..my plan is activated and works on another phone...the new phone im trying to use is unlocked...but i cannot register to public mobile...its says unable to connect try later
….I got a text stating I have used 91 of my 100 minutes out going...I checked my usage and I have only used less than 10 minutes....I meed PM to correct this ?????
Reached out to a moderator last night to port in my number from koodo after activation. Got the confirmation it was done could take up to 2 hours. Still not working!! I need my old number ASAP!!
Lounge topic
Hello when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out
Hello!I just activated my SIM card but was not given the option of a local number in Kamloops, where I live.Is there any way around this so that anyone calling me from Kamloops does not have to pay long distance?Many thanks in advance!nmora
Hello, Im having trouble trying to retrieve my old number back when my phone was lost about 4 months ago. I cannot log into the account to do my self serve because that account has a new number and I want to keep it that way. I bought a new sim card...
