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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Experience when have a credit balance when porting number from Freedom

HiI figured might be easier to keep my old number since switched to Public Mobile due to the Telus Coverage. Issue is I have a credit with Freedom right now and wonder what others have experienced after porting their number cause what I have read her...

LG Flex Phones

Hi Has anyone else encontered problems not having data with the LG G Flex Phone?Cause I switched the Sim card to my LG X Power and had data right away. I guess with some models you need to put in Public Mobile Data codes.Seems odd some phones requir...

Best Place to buy a used unlocked Android Smart Phone

Hi Ya, Can anyone advise if a forum here a Public Mobile for Customers to sell or buy used cell phones? Or advise the best place to buy a backup phone that is compatable with the Public Mobile Network?

Resolved! LG Phoenix # SKU 748617

Hello,A family member gave me a AT&T gift phone the LG Phoenix # 4G LTE. She bought it brand new as a gift back up phone. Can anyone advise if this phone will work on the Public Mobile Telus system?I do not have the IMEI number since its at her h...

Resolved! Troubles in US

So I just landed in SAN Francisco. I have the $40 plan which I thought gave me international texting. I bought add ons for calling and for data as well. As soon as I landed I went to send a text and was notified that texting was not part of my plan. ...

Very weak signal inside my house in a large town. Oshawa.

Hi guys, this is becoming a big problem for me. I live in East Oshawa, Townline and Taunton area. It is an area with thousands of homes everywhere. I do live near a wooded ravine and tall trees but still... I get between 1 and 3 bars inside my house ...

How can you find your PIN number?

Is there a a place that has your PIN # listed on your Profile Account? I can't remeber what I set up as my pin.

New promotion at store this weekend, Mar 9 and 10

Hi, Free sim card and first 30 days plan for free is up again. https://www.publicmobile.ca/en/bc/plans/30daysfor0

Resolved! Voucher not verified

I have been using Public Mobile for six months, and have been paying with the same voucher system. 3days ago I purchased a voucher at the same store as usual but it is not working. Waited 24-48hours, tried again still does not work. Purchased another...

Data is being used or turned on but shown some usage

Does anyone of you experience charged usage on data but never used? I have an add-on of data purchased on Mar 4. I have not turned on my data for the past few days as I have wifi at home. I checked on my usage and it showed that I have 5 mb used. In ...

data included in my plan

I have data but cannot get it to work attachments can not be sent I have excellent wifi in my home and data plan on phone except phone doesnt work

Text Messaging not working when not on Wifi

We've had the phones for a couple months now and text messaging is still not working when not on Wifi. I've changed and checked all settings I can think of. Kids have iPhone 6 and iPhone SE. I'll be cancelling plans if I can't find a solution (I'v...

Resolved! Purchasing SIM Card In-Person In Quebec

Could someone tell me where I could buy a Public Mobile SIM card in-person in Quebec, in the Montreal area, please? I'm pretty sure there are Public Mobile stores and/or kiosks around, I remember seeing them, but I can't find any in the store locator...

Resolved! Transaction History = $0 but I don't see a charge on my CC

I have AutoPay set up since September of 2018. I just received my Feb 4 - March 3, 2019 CC statement and noticed that the payment for my phone was not charged. When I look in my account transaction history on Public Mobile, I have a zero balance show...

My account is not working after I renewed it

I was disconnected for 2 days. I bought a voucher, then entered it. Says it was used now no data, text or voice

Resolved! Data not working

Hi,Voice and data was working on my LG G5 phone earlier and recently I usedmy phone overseas (for 3 weeks) and when I came back data is not working on my public mobile simI created APN settings again by following the configuration specified here:http...

Blog article

Under my profile, private statistics, Blog articles/comments posted is listed.How does someone write a blog article on PM?

GPS Tracker use in the US and Canada

Can a public mobile sim card and plan be used in a GPS tracker both in the US and Canada?Could my wife track me if I'm in the US and she is in Canada?

US Roaming Add-On Not Working

I had the talk-only US roaming add on for 10 days (ended midnight last night) and it worked perfectly. An hour ago, I purchased it again, but this time it isn't working. I tried restarting my phone, switching from AT&T to T-Mobile -- nothing works! C...

Things just changed..on android phone

Terrible.......

When are we getting LTE Deals

prettyyyy pretty pretty pretty please im speaking for everyone above 3gb

Does anyone actually have their bill down to $0 regularly?

Just curious how many in the community have been able to get their bill down to $0. It really sounds too good to be true, and you know what they say, it if sounds too good to be true, it usually is... I am telling everyone I know and hoping somone ...

Province wide call

I'm trying to call a number in b.c. and I live in b.c. I have province wide calling but it wont work? What do I do

Trying to Activate SIM Card but it will not accept my credit cards, I entered details correctly

I've been spending over an hour now tryingt to activate my SIM card, and it will not accept my credit card, nor will it accept my visa debit card. I've trying more than 5 times. I entered the details correctly and I called my bank to see if it was th...

Resolved! how do I change my auto-pay credit card?

Resolved! social media

Can account adjustments be done on any social media services, like Twitter, etc?

When it comes to Calling, I need to ask this

I had to get a Sim from TravelSim, and the # is a European Area Code, NOT sure what Country specifically. Is PM International L-D Add-On compatible? If not and need to purchase a Phone Card, then THIS is why I TRUELY wished PM had more Roaming areas ...

Not Receiving Full Data Usage on $40 5G Plan

I am paying $40 for the 4.5 gig +500 mb (via auto pay).For the last 2 months I have received only 4 gigs of data usage. Anyone else experiencing this issue? How can I get this solved?

no incoming calls or texts

Hi. I'm a new customer. I don't have a smartphone, just a new unlocked Jethro flip phone. I can't receive incoming calls or texts. I tried to bring over my old number from Rogers. My account seems to be active -- I don't know how to tell this for cer...

Resolved! Slow website

What a joke this site is. Too slow. Had problems registering a sim card and site froze up. Now telling me I have to wait 90 minutes to try again. That is twice now. Had the same issue a few days ago with another sim. If public modile want more custom...