Community

Resolved! When is the best time to change plan

Hey . My account says payment due before 13th June. I would like to change my plan, what is the time ?Should I change on 11th or 12th ? 

Resolved! Top up /$2 Auotpay rewards how it works

Hello friends. I would like to get some details on how does top up  voucher works?Is this possible to use top up voucher and still receive Autopay rewards ? 

Resolved! Is visual voicemail coming to public mobile in the future? I would really appreciate this feature.

Resolved! Emergency calls only

yesterday morning my phone stopped working. I paid my bill got confirmation no interruption in service and now no service.  Pls help 

Resolved! compatibility of phone

A friend (that I help with stuff like this) has a Coolpad Snap from Koodo. Telus also offers the Coolpad Snap, so I would think that it should work with Public Mobile. However it does not appear in the compatibility list. ??? It would be great to hea...

Resolved! Trouble porting number from Virgin mobile

I'm trying to port my number from Virgin mobile.  I followed the instructions on the self serve, but got a message that said "You entered an incorrect ESN/MEID number."  How do I re-enter it?  I can call and send messages from my phone, but incoming ...

Resolved! Re: Community Technical Issues

I can't make outgoing calls when I go to dial a number I get a message that displays "not registered on network"Haven't been able to figure it out. Any help or advice would be really appreciated. I also PM'd the moderator_team Thx in advance 

Resolved! refer a friend reward

Last month my refer a friend reward was still $19, but this month suddenly became $5 a month? Can you help me find out what is going on?  Thank you.

Resolved! Brand new to Public - can't access data

Hi! I activated my Samsung S9 with Public yesterday with the 5G plan. I can make and receive calls and texts but I cannot access data. I have checked and double checked the required APN settings. Help, please and thank you!

Resolved! Number porting

I switched from virgin mobile to public, but was unable to have my phone unlocked. Now I have two sims that won't work. Virgin mobile said I need to contact public to reverse the port. Please help

Resolved! Can I get 1 Gb data Addon with the $15 per month plan?

Can I buy 1 Gb data addon with the $15 per month plan?

Resolved! reuse email address

is it possible to reuse a email address from deactivated accounts?  i dont want to create any new emails but want to move back to public mobile.  would be really nice if you allowed multiple lines under one email. 

Resolved! Account skimming

I have been contacted by someone in an (official) capacity from public mobile. They want.my full name, my address, my phone number, my Date of birth, and my PIN number. Public mobile already has all of this information except my PIN. Can anyone fill ...

Resolved! I need to contact a moderator

I need to contact a moderator.

Resolved! Can I re-activate my 3 phones to get the offered promo for 12 months

I was recently offered to return to PM and receive $10/mth off $25 or less plan  OR $15 off $40/mth or more plan. The issue is I have 3 phones. Will this apply if I bring back all 3 phone lines?

Resolved! Offer activation

  Hii have activated this new connection- xxxxx9 under the offer I received on my email. Screenshot attached. Pls confirm by when will this offer apply. mimmo removed image with personal info  and tel number

Resolved! Archaic system

My father was trying to sign into his account when he was prompted after one failure to wait an entire hour before signing in again; furthermore, the option to reset his password was locked for some preposterous reason. One hour later I try to reset ...