Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How long does it sit on the screen for registering your sim for ? It says "please wait while your activation is being processed" It's been sitting on that screen for 20 minutes just spinning.
Let's see if Public Mobile does 9.5 @$43. In 3, 2, 1...https://www.iphoneincanada.ca/shaw/freedom-mobile-promo-plan-43-9gb-data/ No, I don't know anything and this is just speculation, but Chatr, Public, Lucky, Freedom seem to be do a pretty good jo...
Hi all, I have a somewhat dumb question that's mostly out of curiosity. On the iPhone (I have a 6s), under Settings-->Cellular-->Cellular Data options, there it the option to toggle "enable LTE". I realize that Public Mobile's 3g plans are really jus...
I signed up for Public Mobile this morning at 9AM EST. Everything seemed to go through successfully, I was very careful to make sure that all the info requested for porting my number over was correct. It's been almost 8 hours and I'm not able to se...
On data mode, I have phone service but no connection through Chrome, Gmail, no texting or other social media applications. I can turn off data mode and access wifi networks with success (eg. home and public)I have an LG G4 and have gone through the ...
A friend of mine signed up for public mobile, and is transferring her phone number from TELUS. On the final step of the registration, there was a an error: "Generic Error Oh no! It looks like something went wrong, but don’t panic." On my phone, I rec...
My daughter tried to connect her Samsung 6 phone but when we put in the SIM card, it says “enter network unlock code”. What does this mean.
Can anyone let me know when this $40 for 4.5GB promo ends?https://www.publicmobile.ca/en/on/plans/40for4500MB-3Gspeed P.S. I tried searching first, but no luck.
Hi @CS_Agent,I am hoping this is an easy question to answer. I am looking to purchase the current promo 30-day plan (4.5GB for $40) for my iPhone 7 Plus. My key use will be to use the mobile hotspot on this device so that I can connect a wifi camera ...
i cant remember my passowrd to login and i requsted for it to be reset. i got the email to do that but the link says it has expired. what do i do now?
I have confirmed that my phone is compatible based on the IMEI number. (It is a Samsung S6.)When I first activated, I could not connect successfully to the network by entering my PIN when prompted by the phone. Moderator advised me that my phone was...
Hello! I have auto-pay activated and my Visa was charged on November 26. However, it said my account was suspended because it didn't have any funds in it. I thought the auto-pay didn't work so I paid again. However, now I have two charges for this mo...
My account was set up and charged yesterday. I know my old phone number has successfully been transfered because I lost service on my old phone a few hours after setting up my account, however, I still don't have service on my new phone. I have check...
I have just switched from Kodoo to Public Mobile. The APN is set as https://apn-canada.gishan.net/en/apn/public-mobile/sony-xperia-xz-premium, but still I can not get online. I am using a Sony XZP, bought from Hong Kong. I was able to get online whil...
For the third time, I've been logged out of my account and can't get back in. I know I've been using the correct password, it just won't let me in. On top of that, when I try to change it, it shows the error message.
It's taken me a couple of months to solve my problem of leaving the wifi at home and having the data automatically turn on. I was having to *restart* my phone every time. Searching the internet left me looking for "turn packet data on", which didn't ...
If i cancel my long distance add on do i lose my accumulated minutes?
I just renewed my plan, and restarted the phone even then the data is still not activated. any thing else that can be done?
Is there a way to transfer unused data from one Public Mobile to another?
I ran out of data so had to renew the plan 10 days before my due date. I would like to alter the auto pay date. Any ideas?
I can't port my koodo number to PM, because I use the same email for both vcount. I sent private message to MOD, but till now no respond. Anybody can help me?
I just switched to Public Mobile last week, and already is being charged $40.25 for the basic $35/ month plan (which is the $35 plus tax). I set up auto pay and have a $25 referral voucher and it was supposed to be $10 off each month for the 1st 6 mo...
I just activated my sim, everything goes well... I tried to contact my wifes number its ok but when i tried to call my new number using my wifes phone, it says "your call cannot be completed please call and try again" and even when i texted the new...
I added a new credit card to my account right before Auto Pay took effect but it obviously didn't renew in time. Now the $45 is on my account but whenever I go to reactivate the plan, it says I need to add funds. Any idea on how to fix it?
I am aware of the rules about having an active account (not suspended) and that the rewards are posted to the PM account with the e-mail associated with this forum's profile. In the beginning I was getting my rewards but thelast 3 months I have not. ...
@Brooke_C @Alan_K Could you please pin the original annoucements of where PM SIMS are sold, e.g. Walmart, K Mobile, London Drugs, etc? I do not always recall where they are sold and it is hard to find the original announcements.
Where on PM can I see how much data I used?
I can't log into self serve. Never seen this one. "Not accessible For Current Account"
Hey everyone! Where do I find the receipt? All I can find is transactions. but no receipts? Thanks,
hi i just moved from ontario to alberta i want to port in my ontario number is this possible please confirm thanks
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