01-28-2019 11:49 AM - edited 01-05-2022 03:10 AM
Hi @CS_Agent,
A self-serve account i manage has two emails (did a username change) they are the username and the profile email.
Which of these two is used to link the community profile to self-serve for rewards?
The rewards rules says:
02-03-2019 11:24 AM - edited 02-03-2019 11:25 AM
I'm with Luddite...I thought this was kinda old news. That the email address made upon initial creation is not self-changeable and is the linked one. As usual, the wording could be better.
02-03-2019 11:20 AM
Just got confirmation from mods,
if you change your selfserve username and do not ask mods to update the profile address, the email address used for rewards is the one listed in the profile section of selfserve not the selfserve username.
01-28-2019 01:45 PM
@mimmo wrote:Hi @CS_Agent,
A self-serve account i manage has two emails (did a username change) they are the username and the profile email.
Which of these two is used to link the community profile to self-serve for rewards?
The rewards rules says:
- Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards.
Unless you want 2 usernames associated with your account, just ask the moderators to change your profile address (in self serve account) to match the self serve username.