[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! When does the $10 off for 6 months promotion get added?
I just activated today, and I can't find that the promotion was added to my account? I activated with he same email as I gave for the promo.
Resolved! Can I port the number from koodo which is previously pc mobile
How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...
Resolved! deals
I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?
Resolved! Public Mobile charges
Hi, So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...
Resolved! PIN not accepted at the time of activation.
So I successfully activated my SIM card, but got this red error message at the top of the summary page: - Sorry, your 4-digit PIN was not accepted. Please visit our online Community at publicmobile.ca/community for assistance.As you'll see in the scr...
Resolved! Ported Phone Number Not Receiving Inbound Calls
Hi there, It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled t...
Unexpected charges!
I have been charged for data addon with $40 which I have never asked forCan this be explained and reversed?
Resolved! Voicemail Problem
I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...
port number from Koodo
account number from Koodo: ********number to port over:***-***-**** new sim is active with public and has service
Promo not working?
I received an email from public mobile giving me a discount if I activated my account again. In order to claim it I need to provide my email in the “username (email address)” box which I did, but for some reason it will not let me continue as it keep...
imessage not working over data
i have the $50 8gb data plan and everytime i try to send an imessage it doesn’t go through and makes me send it as SMS? Help please!
Won't let me phone to a different area code.
I have 100 minutes Canada wide talk...why am I being asked to pay more for long distance
rewards
I signed up for autopay with credit card and when i checked credit card bill shows that reward is not applied how do i get $2 credit?
Web page not loading
I'm trying to activate a new sim card but the web page is not loading? Any ideas?
Resolved! How can I see actual amount billed for previous month
I don't see anywhere that the actual amount billed for the previous month is shown. Payment history is a bit confusing
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French forum
Resolved! Returning customer promo and referral code
I currently have a returning customer promo - the email says that this promotion is not compatible with other offers. Can I use a friend's referral code with this offer without invalidating the promotion?
Resolved! my money
what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please
iPhone 7 service
My phone says searching for awhile and then no service.
Resolved! The new offer: activation between June 9 to 11 2020, and you get $10 off for the next 6 months.
Saw this offer on a public mobile Instagram add. When I clicked on it, I was promoted to add my email then it says to activate using that email to get the offer. I tried activating my account I have a sim, but it's still charging me $40 +tax , instea...
APN code
Hello public mobile community, I am new to public mobile and I have an iphone 8. I put in my new sim card and manually changed the APN from the cellular data network (settings —> cellular —> cellular data network ), and then restarted my phone. Am I ...
I'm locked out of self server after 2 attempts
I was locked out of self serve after two attempts and I cannot reset my password. How do I reset my password now?
Transferred number and not allowing calls to be made
New customer my husband and I and I tried calling his cell and goes straight to voicemail and he tried calling my cell phone and it does the same.What is going on and how do I fix this.My husband uses his cellphone for work.
Resolved! Lockout of account.
I got a phone call today from a genuinely concerned individual letting me know my phone number must be spoofed by scammers, as he called back my number looking for them, and was very apologetic. Out of curiosity, I decided to double check my PM acco...
trying to reactivate my account
Hi There! I'm trying to reactivate my public mobile account, which I suspended in April. It doesn't seem to want to let me do that...
Resolved! Referral credit
Hey. When I refer a friend do we both get $10 credit or just the new friend?
Activation of my SIM Card using old number
hi,just got my sim from Public Mobile. How can I activate my SIM using my old number
Cannot make calls
So after two days of telling the moderators that my account was breached, I have finally proved it and in fact it was compromised. When I entered my profile after being given a password reset, someone else's name and information was present instead o...
