Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Did a plan change yesterday and now the i cannot make any phone calls, use data, text. It says my account is still activate and not payment is required until Nov 19th, 2018. Can someone contact on 204xxxxxxxxxxx since my phone isn't working. CTN is 2...
Can someone on the moderator team walk me through porting as I am getting the following error: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new nu...
My number was ported over a couple days ago but not released properly on my old provider. I cannot receive incoming calls right now , and I now have the proper old account number , could someone please help me set up the port so I can be fully on Pub...
I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?
I GAVE WRONG ACCOUNT NUMBER WHEN DOING ACTIVATION
Hey all I changed my plan and 4 hours later realized I didn’t add calling, so I went and paid another 50 for calling as well and changed my plan. Is there anyway public can or would credit an error like this that happened in such a short amount of ti...
My IMEI has been unfairly blacklisted only on the Telus/Public Mobile network. I bought my device directly from an Apple store and have not reported it lost or stolen. I do not have a contract on this phone and have only ever done pay as you go. W...
hello i set my account up and i forgot the email and the password also the 4 digit pin, and i have made a payment to my account 3 days ago and my phone still isnt working, please can you help me with this 343-261-7740 is my phone number
I have provine wide plan but I made a local call today and it said it was not covered by my plan
Purchased the 500mb US roaming data add-on before boarding a plane this morning, now I’m stuck using wifi at the airport until I can figure this out. I used 611 to purchase the add-on. It said in the first step that $20 had been successfully added to...
It's saying that local call is long distance.
I have been trying to make a call and get a message saying all circuits are busy try the call again later. I used our other cell and it went through no problem. Is there a problem with the PM service right now, or do you know what can cause this?
i have put port out request from last 15 hours to some other operator and i have provided the correct account number for my number 236xxxxxxx why my number has not been ported out till now
Hi, My name is Japneet Kaur. I registered for a public mobile sim yesterday afternoon. It has not been activated yet. The sim number is 8912230000*********. I was hoping for it to be activated within 2 hours of the registration. Please let me know by...
Hello. I have 2 phone numbers from Chatr that still have not been transfered to Public Mobile.Please, help.
I had a little struggle and when 1 or 2 week without putting money in my phone after past due. So i put the amount i need. It says my account is active and all good. But i can't give/receive texts and when i try to call someone it says its not urban ...
My daughter signed up for the $10/month plan in June and only told me now that she doesn't receive texts or her friends don't receive texts when not on wifi? Not sure what is wrong? Anyone know what might be happening?
I have some relatives in the Windsor Ont area and I'd like to entice them to consider PM. I know that sometimes cell phones in Canada get a bit confused when they're close to the US border. Is that a problem for PM customers from the Windsor vacinity...
Hi, Ano po gagawin ko my sim locked.
Awesome service was given at Wal-Mart Connection center Chilliwack BC
Should have another option when you forget to add your phone number for referral
Public mobil is the best quality report/ plan according to planhub. Yessssssss ❤
I would like to talk to a rep! I’ve tried different cards An will not allow me to pay last card I used is debit credit. Feeling frustrated not having a phone. I was on auto repay An it has never come off automatically
Hi,I just want to reset my name in my voicemail. I don’t want a personal greeting.
Hello, I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?
Hello,I just switched to Public Mobile yesterday afternoon at about 4:00pm, at a Wow Kiosque.I setup my account with the $20 talk no data plan, but meant to choose the $25 Talk & Text plan.Since I just signed up yesterday can I upgrade and just pay t...
I am on 10$ plan with only 50 outgoing texts; already exhausted 18 messages to #474663 which was never originated throught my # but somehow it shows that I initiated. Need guidance to stop the outgoing text to this #
Hello, I have the issue of making phone calls, but txt messages are working fine. When I make phone call within Canada, but I got "Sorry, we cannot complete your call, you do not have the required long distance add on".if any one can help me with thi...
I dont have long distance or data addons. I have reset my connection settings, changed from lost to foind and messaged a moderator long ago. Nothing is working. My account looks fine in overview.
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