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eliteearners · ‎02-02-2019

I am hoping this isn't a unique situation and someone has had the same or relevant experience.

A few days ago, I signed up to Public and requested my phone be ported from Rogers. Due to some account issues, or whats more them being them, the port failed. Someone from Telus called me and assigned a new number to the account. Which is actually showing inside the account here in self serve.

Here's the issue ...

#1 - restarted my iPhone and the number which was supposed to be ported is still there
#2 - calling out works ... but with that number
#3 - no one can call or text me on either number

#4 - all usage inside the self serve is on the number that was suppose to be ported.

Not new to cell phones or iPhone - did a full system reset and network reset. Nothing is working to get the failed port out of the phone and the new number in.

MoreYummy · ‎02-02-2019

Unfortunately in this case, only modeator from public mobile can fix it.

They are open tomorrow.

eliteearners · ‎02-02-2019

Already sent a few message, awaiting their return. My personal belief is that they didn't fix the failed port inside the Public system. My "new" number assigned via Public is inside the self serve, but again doesn't work. And no the sim with rogers is dead. The account is dead too, in the middle of a claim against them right now. None of which would make issues with the account at public or the failed port. It failed, because they will not open to allow port.