Plan Deactivated Despite Having Funds

[FGB]

I have a balance of $106 and am trying to get a $106 90-day pass but it isn't working.

[srlawren]

@ShawnC13 as has been noted, the taxes were indeed paid, at the time of the top up.

@FGB you should send a private message to the moderator team using this link and explain the situation.  They should be able to assist.

[mimmo]

106 available funds and 106 plan cost  are both pre tax. so there should be enough funds. that is why i suggested contacting mods.

when he added 106 he was charged 106+tax   but in the system it shows up only $106

[ShawnC13]

Yes the OP say they have $106 in their account "available funds"  and plan cost is $106 if they don't have autopay set up there isnt enough money to activate the plan

[Luddite]

As long as Available Funds plus Rewards equal plan cost the account should reactivate. All amounts shown in your account are pre-tax; everything charged to your card has taxes added. The result is that credit card charges do no match amounts showing in Payment History. 

[ShawnC13]

@mimmo, and @Luddite, ok but if they have $106 in their account and the plan lists as $106 there won't be enough in the account correct?

[Luddite]

---

@ShawnC13 wrote:

@FGB, if the plan says $106 you must add tax to that amount and have that amount available in your account for it to be activated.  The prices listed do n ot include taxes.

---

You do not need to add the tax; required taxes are added when Publuc Mobile bills the credit card. 

[mimmo]

I think it is best to conatct a mod and ask them to look into yoru account.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

@ShawnC13  I dont think it is a tax issue, I could be mistaken,  yes prices are shown without tax, but i thought whenever you added funds taxes were  always added  so if i add $10 today my credit card is actually charged $10+tax.

[FGB]

I topped it up to $111.30 and it's still the same problem.

[ShawnC13]

@FGB, if the plan says $106 you must add tax to that amount and have that amount available in your account for it to be activated.  The prices listed do n ot include taxes.