Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I'm relatively new to Public Mobile (2 months) but the service has been great so far. Beginning last night I stopped receiving text messages. Through verification with friends I've been able to confirm I can send text messsages and they receive th...
Hi,I have enough money in the account but i am not able to reactivate the plan.Please helpthanks
I gather the 3GB bonus deal when porting in from Bell/Virgin/Lucky has quickly is over as it been removed. If so, this is the same order of events that occurred during a similar promo 2 years ago when Freedom was the target. One day there, next day g...
Hi everyone, I can get the us version of LG V20 US996 realy cheap, Im on the 3G plan and according to this website https://apn-canada.gishan.net/en/apn/public-mobile/lg-v20 3G support for that particular version of V20 is not listed , can anybody co...
Hi the self-serve web site is very useful but it is not at all mobile phone friendly, it is designed for browsers using a computer. Has anyone ever suggested to have a site specifically designed for mobile phone . small and more compact th...
HelloI pay for my account with my mastercard.....usually 2 weeks in advance, as i did my last payment for this month on April 27th.... as it renews on the 9th of every month.... But when i logged in just now to check on my account..... it says "acco...
Which network is the one assigned for this plan, 2G it 3G?
I put my voucher into my account and now it is saying it’s nkt valid
Hi, I'm used to have data as an add on for within CA. 2 days back I paid CAD10 online for the 200MB data add on but until now its not picking up the signal. My APN is already set to public mobile ( sp.mb.com). When i try using the data it says YOU A...
The plans are suck too much compare to chatr or lucky mobile even kodoo. so public mobile doesn't want any new customer anymore?
Hello!My question is regarding Add-Ons for extra minutes and data.If I purchase either of these are they just used when I go over my alotted minute/data usage? Do they continuosly carry over from month to month? Thanks,Econ
Hi there! I have been with Public Mobile since December 2018 but just signed onto the Community platform today. I haven't found any info about how your 'status' changes from Good Neighbour to other levels? I see that there have been some posts about ...
I am setting up new accounts for myself and my mother. So far hers is working properly but mine isn't working at all. I am currently logged in with her account. I registered her phone first using my email before I found out that there is a one phon...
I need to re-activate my account. Topped up my account with money (not on prepay) clicked the tab to re-activate my account. Nothing. Tried to do the lost/Stolen phone trick and didn't work. Been day and half now waiting for my account to activat...
Ok so I ported in from Bell for the 3GB bonus on the eligible 35$ 1GB Canada wide plan, today I received an email from Public Mobile informing me to contact us to complete the port in. Who you gonna call? I know what you're going to say Ghostbusters,...
i have public mobile for about 6 months now, my plan includes unlimited international texting. I have been unable to send and receive international texts. I have tried rebooting the phone and still not able to to send and receive internional texts. I...
Lately, I have noticed that everytime someone gives me a bravo for a post, I get two emails about it and two notifications as well. It is not such a big issue, I"m just curious...
I have tried to top up my sons plan and added it twice. How do i refund it on my account?
Just switched to public mobile and while I was signing up I changed from 30 days to 90 days in the "create your plan" form. Evidently, this reset my selected text and call plan options. Now I have no texting or calling on my phone which is a huge iss...
Hey, I made my plan payment yesterday at around 6pm and got a message saying that my payment has been made and another one saying that my plan has been renewed. But when I tried using my cellular data today , I couldn’t , and when I log into my accou...
I'll be contacting the mods, but just wondering if anyone else hasn't received their rewards this month. I was supposed to get $2 for autopay, $3 for referral, and $5 for community reward but didn't receive any of those.
My PM sim card is in my iPhone 5. Previously I was with Fido and received Alerts in my old Note 3. My Note 3 does not have a sim card and I still use the Note 3 for other purposes. Strange thing was today, I did not receive any Alert Ready Test on m...
I have a internet plan but for some reason today my internet has not working after the plan got renewed. It was working just fine before the renewal. They have already charge me for the plan. Please help urgent
My SIM card will not work I have no PUK numberhelp
I have updated my new address with my credit card company and on my public mobile account, and my card is not getting charged. I don't know what else to do. I confirmed with my credit card company that there is no blocks on my card, and the funds are...
I just bought a new sim card from Walmart and got set up in store. When I port my number from speakout to public mobile, only calls can go through. I can text anyone or receive any text. Sent two messages to moderator team, but no response.
My account just reseted however, my data isnt working at all and when i log in it says that i have no data or add on even though when i check my plan it says i have data. my plan is the promo $50 a month for 8GB, unlimited call and text. Ive tried po...
Hi, I received my Public Mobile SIM card in the mail. I called my old service provider and unlocked my device this morning. I activated my SIM card and inserted it into my device. I have received several texts, but cannot call or text out. When I cal...
So just checked our second account ($10 plan) which was renewed overnight that seems to be having some issues. Payment went through okay, however, the account minute usage never got reset to zero. So currently it's showing 35/50 mins used of which...
For whatever reason, my password is unable to access to my account. Since I have attempted many times, I got the message to ask me contact Public Mobile for help when I clicked 'Forget Password' and entered my email address. I emailed to moderator te...
