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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1379 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3265 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31907 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43766 Views
  • 182 replies
  • 30 Bravos

Resolved! Need my login password reset

Hi there, I forgot my login password, keep trying to reset it almost a month now. Everytime I will click the link "Forget Password" on logon page the email I am receiving very late and the code provided in the email is expired. Please help/guide me h...

Alqama by Great Neighbour / Super Voisin
  • 2866 Views
  • 10 replies
  • 0 Bravos

PLEASE HELP AGAIN

Reported phone lost /stolen Aug1 and Sept 1 changed sim and number.Acount i9s still suspended . How do i UNsuspend this phone account and just use my phone . Is that too much to ask .God forbid i could talk to someone.Spending hors trying to sort thr...

Dd by Good Citizen / Bon Citoyen
  • 615 Views
  • 1 replies
  • 0 Bravos

Is 4G worth it? (my details to help explain are in post)

I joined last year before they introduced 3G and 4G options for their plans. I get 6GB on a 90 day plan at 4G with province wide talk and global text for $120. So if I change it, I lose the old plan, which means I lose 4G unless I want to pay the now...

Masters2150 by Good Citizen / Bon Citoyen
  • 4961 Views
  • 20 replies
  • 1 Bravos

Resolved! 100% SERVICE

Updated Jan / 20 In French BelowIf you are in a situation where you feel that never losing calling service is critical to you, peruse the following. Until recently I believed  local landline (not cable) service was the optimum. However,  my neighbor ...

Luddite by Oracle
  • 5326 Views
  • 17 replies
  • 15 Bravos

8 dollars disappeared from my account. Need help ASAP

I had $12 in my account. I need to purchase US Roaming addon, but when I tried adding it, it said I had insufficient funds. It costs 8 dollars. Now I checked and I have 4 dollars in my account but the roaming addon was not added. I'm travelling to US...

1 gig US data add on

I just purchased the 1 gig add on. Can I confirm that when I go to certain cruise destinations in alaska, for the next 10 days, I'll be able to use this 1 gig, and any data I use while I'm in Canada will not count towards the 1 gig?

rosal by Great Neighbour / Super Voisin
  • 877 Views
  • 3 replies
  • 0 Bravos

Activation Failed, Please Help

Hi, I tried to activate another sim card and it states that activation failed. i cannot login with the email i setup for that account also. it charged my credit card though. Please help me set it up. @Shazia_K, @Brooke_C, @Saray_O, @Jeremy_M

justin123 by Great Neighbour / Super Voisin
  • 650 Views
  • 3 replies
  • 0 Bravos

Do you like the community forum?

What do you think of the idea/concept? As both a business solution and personal experience? personally, I think it's very creative. I wonder how much cost savings there is...

Vballxox by Good Citizen / Bon Citoyen
  • 1540 Views
  • 8 replies
  • 0 Bravos

NEED NEW PASSWORD

NEED NEW PASSWORD MY EMAIL IS: xxxxxxxxxx@gmail.com... Please help, my payment date is August 5th, 2017 

sha-2 by Great Neighbour / Super Voisin
  • 1054 Views
  • 4 replies
  • 0 Bravos

Where is my number -Moderators please help

I tried to port my number to koodo and nothing works. Now I'm being asked to confirm my account number but can't get access because the account was locked and SIM was deactivated. I'm being asked for an account number which I don't have and PIN numbe...

905289 by Good Citizen / Bon Citoyen
  • 835 Views
  • 4 replies
  • 0 Bravos

Payment on stat

My payment date is due on momday, a stat holiday. The money is in my account but since its a stat will my service keep running??

MercyGirl by Great Neighbour / Super Voisin
  • 651 Views
  • 2 replies
  • 0 Bravos

Resolved! Exactly how are long distance add-on minutes metered

It's the first time I purchased and used long distance add-on minutes in a province wide calling account.  I thought that when traveling outside the home province, all incoming calls require use of the add-on minutes and outgoing calls outside the vi...

will13am by Oracle
  • 2148 Views
  • 14 replies
  • 0 Bravos

Resolved! Port out current number, port in new number while retaining plan

Hello,I am currently on the $120/12GB plan. I would like to port out my current number to another carrier while porting in my girlfriend's number to give her the plan as it is no longer being offered. Is this possible?Thank you @CS_Agent

Preme by Good Citizen / Bon Citoyen
  • 2167 Views
  • 5 replies
  • 0 Bravos

data not working anymore

I've changed my APN settings and inserted my sim card into another phone, but I still can't get my data to work. I can still text and call. I haven't used up my data either.Any ideas?

laurieb by Great Neighbour / Super Voisin
  • 1274 Views
  • 4 replies
  • 0 Bravos

Resolved! Freedom Mobile Sale

Freedom Mobile has another weekend sale.  I hope to see some Public Mobile sales soon.

Michael77 by Deputy Mayor / Adjoint au Maire
  • 3927 Views
  • 36 replies
  • 3 Bravos

Re: Please Help

reported lost/stolen phone    changed sim,changed number....wont accept payment.  ?PS  not being able to spaek to cust srv.is really making me think about bailing on Publc ,for real

Dd by Good Citizen / Bon Citoyen
  • 1664 Views
  • 9 replies
  • 0 Bravos

Did not receive auto pay and loyalty discounts on bill

i've noticed on my account that i have certain discounts i should have received on my bill.  -$6 for auto pay, and -$3 for loyalty?my bill stayed the same as $119 and change on my visa records. ($120/3months with the 2016 fall promo) "My RewardsLoyal...

Squarely by Good Citizen / Bon Citoyen
  • 1030 Views
  • 3 replies
  • 0 Bravos

Unable to receive short code SMS / verification text from Uber

Hi all, I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiv...

isha by Good Citizen / Bon Citoyen
  • 12468 Views
  • 11 replies
  • 2 Bravos

Happy Labour day!

A quick shout-out to all in regards to the long-weekend coming up! We wanted to wish you all a safe and happy labour day weekend. (Already! Yes, I know :))   Also - a special shout-out to our wonderful moderators ( @CS_Agent ) who continuously go ab...

Jeremy_M by Retraité / Retired
  • 2060 Views
  • 13 replies
  • 10 Bravos

Resolved! Credit card charged more than transaction history?

Hi, Hopefully someone can explain this to me. I'm on a $120/90 days plan. When I registered for the first time, my card was charged $120.96. I thought it was odd and wondered where the 96c charge comes from because transaction history in my account s...

tnn by Great Neighbour / Super Voisin
  • 1525 Views
  • 3 replies
  • 0 Bravos

Re: Lost Phone with Public Mobile Sim

I have the same problem. I lost the SIM. How can I get my old public mobile number. To register I need a working number which I don't have at this moment.

Abraham115 by Great Neighbour / Super Voisin
  • 551 Views
  • 1 replies
  • 0 Bravos
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