Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cant make calls - says im making long distance call - I am not - see other people have this issue

how long will this take to resolve

Cannot Make Outgoing Calls

Hi Everyone, I just discovered that I cannot make outoing calls. Whenever I make a call I get a voice message indicating that the call cannot be completed and my call is not covered by my plan. My phone was working as of yesterday and I have unlimite...

Not able to connect calls - getting Long distance call announcement

Hi @Shazia_K,How are you, it last year when I had some issue and you assisted me, this time also, I am facing this issue where I am not able to connect any calls from mobile phone though SMS and Data seems working fine. Announcement I am getting "Sor...

Help with Data

Hi everyone. My plan successfully renewed 3 days ago. I recieved the text. Yesterday I was listening to internet radio and it stopped. I checked my usagage and it says I've used 200MB of my 6GB plan. But it still won't work. I tried a reboot but had ...

Unlimited Provincial wide calling does not work

I have been with PM for over a year now, I have always had the same plan with unlimited provincial wide calling. I never had any trouble using it. However, this morning when I tried to call my friend with a 613 number (ottawa region), it told me that...

Unable to make local calls

This is affecting my business.What is the issue and what is the ETA in resolving this issue?Will all of us be compensated? #unacceptable

Not able to connect calls - getting Long distance call announcement

Hi @Shazia_K,How are you, it last year when I had some issue and you assisted me, this time also, I am facing this issue where I am not able to connect any calls from mobile phone though SMS and Data seems working fine. Announcement I am getting "Sor...

Cant Call

hi is some one having issue like me. till yesterday my phone was OK. Now every time i call i am geting message saying" I dnt have Longdistance Plane in my active phone." even though i am calling my wife which is local number and call her all the time...

Nov 6 Morning - apparent outage for making calls

many people afffect trying to make local calls - contact the Mod Team @CS_Agent

Resolved! Can't call locally....

Hi, None of my families 3 public mobile phones are able to call out (even to each other in the same room). It says that I don't have a long distance plan, but I'm clearly calling locally and I have unlimited province wide calling. We're all able to...

Unable to make calls

Hi there, I believe I need a moderator. When I try to make calls it gives me a message saying I do not have a call plan.

phone can't call out

Hi,I can't seem to make any calls from my phone. I can't receive them though. I had my son test out his phone cans he can't make calls out either.Every time I try I get a msg indicating I can't make that call because I don't have a long distance pl...

My plan includes Province wide long distance.. and today I couldn't make a call :(

Hi there, Hoping for some advice. I've been with Public Mobile since April and love the service. Never an issue.. until this morning. I am in Toronto with a toronto area code and went to call Ajax (a 905 area code) and NEVER ever had an issue. I got ...

Local calls fail

My plan is province wide and cannot call out a local 647 number. Help!

Samsung J7

I have to replace my phone and need to know if a Samsung J7 work with Public Mobile?I don't have the IMEI to check it.

Can't call a 647 number from a 647 number with province-wide plan

I'm in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647.The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is not cover...

TRENDING - Local Calls not working

Post your area code and exchange that isn’t working here to find out if we can figure this out for them? Not working:(647)471 Fall Promo 2016

Can not make phone calls after renewal

Hi, my account just renewed and I notice I can't make calls. It's says I don't have the add on. I tried to send a private message to a Mod but it says I have reached my limit if private message. My last private message was in February. Can a Mod ...

cannot make outgoing calls urgent!

hello plan renewed 120 days on nov 2 - msg says im making long distance ????!im trying to make local calls its saying im making long distance? reset my phone didnt work

Keeping My Out-of-Town Phone Number

I am switching to Public Mobile and am wondering about keeping my old number. It belongs to a different area code. Is it still possible to keep the number? Or do I have to switch to a local phone number? Thanks!

Data add on - possible account addition

Hello community! I'm wondering if someone could help me out on this issue. So in hopes of saving my parents a few extra $ on their phone bills, I asked them to switch over to public mobile and they happily agreed. However, with them being fairly old...

Unable to make local calls. System error?!

Looks like a system wide error. Myself and my wife and fully paid plans. I've confirmed this online. Phone says it cannot make local calls as we did not pay for this service. But data works. Checking these forums, it looks like a system wide error. P...

Ontario phones unable to make local calls!

Looks like a system wide error. Myself and my wife and fully paid plans. I've confirmed this online. Phone says it cannot make local calls as we did not pay for this service. But data works. Checking these forums, it looks like a system wide error. P...

I cannot make a local call. Says I need an addon..

It says I need a long distance plan when I try to call locally. "sorry we cannot complete your call. you don't have an active long distance addon..." I believe my plan has Ontario calling and is paid up and should be fully active.

Can not make any local calls !!

Unfortunately, I am having an issue this very moment which is unacceptable. It seems to be going around and catching few of us. I am trying to make urgent local calls, and the line is out of service. It keeps saying "sorry we can not complete your...

My plan says my province wide Calling is expired.

My 12 gig data plan plus province wide calling in Alberta was active until today. I could not make any outgoing calls this morning and when I checked my account it says my province wide calling it shows that it is expired. How is this possible?

Help, Unable to make local calls!

When I try calling any local numbers (B.C), I get a message that says "sorry, we cannot complete your call, you dont have an active long distance add on", however I am able to receive incoming calls....

Service paid but I keep getting need long distance addon

my plan is up to date and paid i just looked my girlfriends phone is doing the same i tryed rebooting no luck plz advise all local calls are acting like there long distance and wont go threw

Password reset failed

Hi I can't access my self-serve account because I forgot my password. I've tried to trigger the password reset email 3 times last night, and it came...a few hours later. I opened the emails each time but and the password reset links had expired. W...

Resolved! How to future date a plan?

What are the steps to future date a plan?Other questions:- Am I charged for the future dated plan immediately, or am I charged on the plan's start date?- Can I cancel a future dated plan before it starts, and opt for another plan? Currently, after th...