Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Just tried to port number, but now cannot access PM self-serve account!

Hi everyone! Happy Sunday! I have a little conundrum that a lot of new users also seem to be having...I can't login to my self-serve, my PM SIM is not working, and my old number that I wished to switch my new PM account looks like it's lost!! So my q...

Resolved! Solved

This NEEDS to be top priorityMajor account problem I have filed complaint to CCTS as of this morning as no response from any Public Mods yet in past 2 weeks & this is URGENT@Shazia_K @Mary_M @Saray_O @Val_T @Jeremy_M 2 weeks ago I completed future p...

Frustration

Did somebody notice something strange ? Somehow people start calling other person and reach me out there.Also who do i have to talk for a refund ? I change my Father from GF plan to the promo one and somehow was charged 240$. I send a text since Wedn...

Wife's account can not be accessed. Password reset method not working either.

Wife activated a new sim yesterday. Payment went through and sim is now active. Wants to port her number but can not access account. For some reason, the password is not being recognized. Doing the "forgot password" route does not work either. The e-...

13 days...can't receive calls or SMS but data works so I've got that going for me...

So 13 days later and I'm at a loss on what to do (minus spam every mod but I don't want to do that since I know everyone is swamped I imagine). I've messaged a mod who told me it was definitely a stuck port and to provide with additional info...I pr...

Extra SIM-Mississauga

Have an extra SIM, just got back into town (Mississauga). $5 bucks (cost) and a referral and it is yours.Next two hours is when I can be available. Send me a pm. Cheers!

Can't receive calls

Hey. I'm having issues with my port. From what I gather it is not complete yet. Can someone assist me on this?Thanks

No SIM

My SIM card is inserted into my iphone but for some reason it shows up as "No SIM" On top of that, terrible terrible service when I called in to get help. This woman directly hung up on me after being asked to repeat what she was saying. Hoping to g...

Resolved! What if...then what...?

Hello All, I just have a thought. If say June 2017, I suddenly hit the jackpot, win big time and decide to avoid the rigid Canadian winter for good, and retire to the Cook islands in the south seas...then how do I go about terminating my plan with...

My plan did not change

I changed my play to 90 day 12G new plan from 90 days 6G, on Nov 11, and make it effective today. However, it did nothing change. plase confirm!

AWFUL customer service.

I have been waiting since thrusday to get my proper service. I cannot receive incoming calls on my PM network and I cannot receive texts on my Wind network. I'm stuck in the middle of no where. Where are all the MODS?? Why our issues not being resolv...

Live in Calgary, choosing a number in Canmore?

Hi, I live in Calgary, but there's no area code 403 available when I'm doing a search. If I choose my local city as Canmore, I notice there are a lots more options for area code 403. Would it be fine if I choose my local city as Canmore and get a 403...

Vacation plan or hold my number help needed

Hi pm members,I am planning to switch my another number from Rogers to pm.I would like to switch pm now.Is there a vacation plan or hold my number active.I chooses the 90 days with no text or data and no calling.Its not letting me to proceed. Without...

What happens when you cap your data?

I'm curious, and haven't been able to find the answer! If I have 6GB over 3 months, is it breaking it down in to 2gb/month or can you use the data as you wish for the next 90 days? Once you hit your data cap, what happens? On Telus, you get charged ...

How long Do I need to wait to get ported?

Hi All, Anybody is experiecning the same problem? I have been trying to port my number to PM mobile since 11th of November.After a long wait, finally Mod @Shazia_K responded to my direct message last tuesday saying that the porting process will take ...

Day “4” – NO SERVICE – [Need EXPERT opinion] - tick tock, tick tock…

Due to porting issue, I still don’t have any incoming calls and my current service provider renewal is up soon. Tried everything from my side and there is still no ETA from PM(sent emails to MOD’s, open help desk ticket by sending email). Now I’m reg...

Public Mobile - should provide us with some news update on this last minute promo

I think Public mobile should provid to us UPDATE. (news announment)Seem like a lot of us is experience issue activing the SIM or getting our account setup. We just want a piece of mind that all of us will get this fall promo $120 special. I think thi...

Resolved! Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

Your support request (#5237-6400) Please help... Unable to recive calls from last 10 days... loosing business and clients are mad. I am stuck, trying sending support messages but no response... this is bad... ------------ Since last 10 days i posted ...

3RD day without a response - No text or incoming calls

I activated my pm sim card on Nov 18th (Fido -> public mobile), but i am unable to send or recieve text messages and incoming calls. Data and outgoing calls work fine. Ive personal messaged the mods and tweeted out to pm so far no one has gotten back...

Resolved! SIM Expiry

I'm travelling back and forth to Canada quite often. Will be staying for about a month or more on each trip. Trips will be 1-6 months apart.I'm not too worried about my number changing. Just wondering if the SIM will deactivate or expire forcing me t...

porting issuses

After porting my number from Wind Mobile, I am not receiving any incoming calls, although I got a text saying that porting was successfully completed. Yes, I did the usual reboot the phone etc, etc, etc. I noticed that in my account under usage det...

Port issue

Hi, I activated my pm sim card last night. I am now able to make outgoing calls and send outgoing text messages, also the data seems to work nicely.Unfortunately, I not able to receive either incoming texts or calls. Please let me know what I can do ...

Lets hope all of us get the fall promo $120 special....

It seem like a lot of us are all getting same problem. Lets hope all of us can get the fall promo $120 special by the end of the day. I think public mobile is being flooded with request since today is the last day of the promo. I am part of that grou...

Need help in adjusting the data plan

Hi there, I activated my SIM card couple days ago and I picked the wrong data option by mistake. I was meant to take advantage of the special fall promotion with 12GB data for 3 months period, but I picked the 6GB data by miskate. Could someone pleas...

Resolved! A lot of us here are having issues with receiving calls due to porting failures

I have sent an email support case stated I would get a response within a specific time period. This did not happen.I have messaged moderators as well like many others without any response.I am not sure if any moderator is currently active on these th...

Referral redepmtion?

I referred three people to PM and I see my bonsuses on my self login overview page. But after i click the my rewards button and scroll all the way to the bottom, the banner shows $0 under "refer a friend". Is this normal for everyone?

[Account Activation Issue. 404 Dr.Strange not found]

"Public Mobile, I have come to bargain. Its just you and me now. You charged my credit card. Technically makes you my prisoner." - Dr.Strange ------------------------------------------------------------------- Hello everyone, Let me start off by sayi...

PLEASE MODS, post a update PLEASE

It would really be appreciated if a moderator, could please post a update on whats going on with failed activatiions, I have been waiting 4 days now for a reply, my credit card has been charged, but cant access webpage, cant use phone, porting is in ...

Plan Change Didn't Take Affect on Renewal

Hey there,I had set a future dated plan change for yesterday to the 12GB for $120 and on auto renewal it didn't switch over and kept the same 6GB plan. This happened the last time I had a change on renewal and someone from the forum and was nice enou...

A week for help

Will it really take a week to get help?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe