[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone won't start with new SIM
Hi I signed up at the beginning of the month. Finally just figured out you have to create a community account that is seperate from public mobile account in order to get any help. My phone passed all the tests, I have confirmation that my new plan an...
iPhone 5s, can't set APN
Arg...I've previously set up two phones on Public, and it went well, no issues. However, the latest phone (my daughters) turned out to be a lousy phone, so we want to switch her to an iPhone 5s I have. I've plugged in the SIM (taken from previous pho...
Resolved! How long does it take to change numbers?
Changing provinces. How long does it take for number change to take effect, and do i have to wait for a new SIM card first?
Resolved! Porting number from 1 service to this one,
Paid for new plan but still number hasn't been changed over to new phone after 3 days
Can't Receive Incoming Calls (new user)
Hey all,Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can d...
Resolved! Paid for the 50 plan and got the 30
how can I change the plan I have 15 on my account This place is a joke they do not want to talk to their customer
Resolved! Is the Palm Phone PVG100 Compatible with Public Mobile?
Hello, I would like to know if the Palm Phone PVG100 is compatible with Public Mobile? It does not seem to be listed under the compatibility checker tool
Resolved! Renew monthly cycle
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!
Resolved! Cellular data not working on iphone 6
Cellular data is not working with my iphone 6. Phone and message is working fine. I searched the message board and tried changing apn settings, taking out sim card, resetting phone, etc. I think I may need a moderator to help with the issue.
Resolved! transfering a number from kodoo
I need help transfering my existing number from kodoo to public mobile
Sometimes email content doesn't load, calls drop and internet functionality is unavailable or spotty
Since joining with PM, sometimes email content doesn't load from my phone (most often when I'm out of the house), calls drop and internet functionality is unavailable or spotty. For example I ask siri to call one of my contacts and then it doesn't wo...
Need a moderator
Need a moderator to please contact me.Thanks!
Need a moderator
I’ve messaged the moderators 5 times in the past 2 days and nothing. How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data! (Yes I’ve tried all the tricks) This is terr...
Someone has hacked my service or phone
Hi, a pervert has infiltrated my phone - when I browse he repeats everything in distorted form, I can overhear him through the window daily. Please help! I have an iphone 4.
Resolved! Ported two numbers to one account
Hi,Transferred 2 numbers from koodo to the same account by accident. When I did this I lost the first number I transferred and want it back for my phone. Please help.
Report your moderator wait times here
Report your recent moderator_team wait times by replying to this thread. Please only post info similar to the format below, and please no ranting(will be removed) This might help guesstimate current wait times. Message sent: 08-13-2019 04:32 PMFi...
no service
I recently stopped getting any service from public mobile, I thought maybe it was my phone, but then took my sim card out and put it in a friends phone and they had no service either. The top shows full service to public mobile, but can't send or ...
Resolved! I can not access my APN setting
Hello,My Iphone is 7.Unfortunetly i have not access to APN setting so i don’t have data. Public mobile has not customer service. I really confused how to solve the problem.
Resolved! Moto One Compatability?
I cant find the Motorola One on the compatability checker and have found conflicting information on what frequency bands it actualy uses.Has anyone had any success using one on PM? I havent bought it yet.
Horrible calling service in the US Roaming
I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call w...
Resolved! Horrible calling service in the US Roaming.
I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call w...
Run out of data , but. My plan still valid
I have added 50 $ to my credit in order to renew my plan , which is valid until 28/8/2019 . But how i can make sure that my plan is renewed ??
Thank you Andu
I would like to thank Mod Andu and all of the tech people who helped me. It was a very simple fix for my problem with dropped calls not receiving calls and breaking up while talking on my phone. However, I had no idea how to fix so Thank you very m...
Resolved! check requirements
I am looking at getting your $50/8GB plan. This is for my cottage and I need to know what band it uses for 3G data and what speed will it be. I currently need a cell booster (Bands 5 and 17) for present operation. Also what LTE bands does it support....
Resolved! New SIM - how to activate on existing account?
Let's say I bought a new PM SIM at Walmart, say. How would I activate it with the account I currently have? There doesn't seem to be a process for activating a SIM that doesn't also involve creating a new account. Maybe I'm missing something...
Account wrongly disabled
Hello my account has been wrongly disabled , does anyone out there know who I can talk to about getting my account back to active, I can’t login or call anyone and I have no idea how to find a moderator user name to send a private msg. Any help would...
Please remove account from lost mode.
Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active. My phone number is xxxAnd my email is xxx Edit by. Mimmo
Wrong charge
Hi I used to be your client 3 days but was charged twice.. I would like to get my money back. Thank
Resolved! Data and Texts not Working but Can Receive Callz
I've noticed since the last week data and receiving texts isn't working. I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in. No luck so far. Ive been with you...
