Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card. With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...
If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.Step1: Androi...
To register your credit card information, log into Self Serve and follow the steps below: Click the ’Payment’ tabClick the ’Credit Card Information’ tabClick ’Register a credit card’Fill out your credit card information and click ’Save’ Afte...
You can dial *611 from your device to make a payment.From Main Menu of the automated phone service, Press 1 to make a payment Press 1 again to make a payment using payment voucherEnter 12 digit payment voucher number
Your account balance is the amount of credit that is currently available on your account and is not the amount that you owe for your plan renewal. The amount of your balance appears on the overview page of your Self Serve page as shown by the arrow ...
There could be a number of reasons why you are unable to send/receive text messages. To resolve the issue, try the following: 1. Check your account – Ensure that your Public Mobile account is in active status and you are subscribed to the text messa...
There are four different types of Rewards that Public Mobile customers can earn on eligible plans: Loyalty Reward:You can earn Rewards for each year you stay with Public Mobile - up to 5 years.AutoPay Reward:You can earn Rewards for signing up f...
Refer to the list of countries below to which Overseas Long Distance calling is supported. If there is an issue with calling an International number, ensure the following: 1. Correct dialing pattern (exit code + country code + area code + phone numbe...
You can change your plan by going to your Self Serve account. 1) Go to the ‘Plan and Add-ons’ tab 2) Click the ‘Plan’ tab 3) Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’ After you have selected you...
You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account (hyperlink) and follow the steps below: Click on the “Plan and Add-ons” tabClick on “Add-ons” tabSelect your Add-onClick the...
Add-ons will not expire if not used.
Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI)customers. If you are a DHHSI customer and want to be able to text with a 911 operator: Please note that you will be required to agree to the terms o...
Some of the major reasons for not receiving signal are but not limited to coverage, phone settings, SIM and hardware issues. The actual coverage and network service may vary according to geographical location and both are subject to change. For exam...
If your Phone is lost or stolen, you can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service. You can order a new SIM card by sending us an email via Contact Us link. Please fo...
You can check Service Status on your web Self Serve account home page.
If you're not able to receive phone calls, check the following: Is your phone turned on? Ensure that the phone is on and ready to answer. We recommend you call your mobile number from another phone if one is available.Ensure you are within a Public ...
Click Contact Us and Email away, send us a web form to reset your PIN.
On the Self Serve home page, click on "Forgot your password?" link and follow the prompts using the information you provided at the time of registration to successfully reset your Self Serve password which is the three step process:1. Email Verificat...
Getting a replacement SIM card is easy - just order one for $10 on our website! Keep in mind that: SIM cards are shipped within Canada only and will arrive within 3-4 business days via Canada Xpressport.10 SIM cards per orderOur Triple Punch SIM ca...
You can change the SIM card on your account via Self Serve by going to Plan and Add-ons - Change SIM
Listed below are the options available with our online Self Serve : Overview Summary of user profile & account information My Profile Edit Profile: Edits to your customer profile Change Password: Change Self Serve password Change Security Que...
Click here in order to activate your Public Mobile SIM card. Step by step instructions for activation process are as follows: Let’s get started– Read and accept Public Mobile Terms of services and press Continue. SIM card Info– Input 19 digit S...
Typically, you can move your number if: It's an active mobile or landline numberWe have service in that areaIt's from a service provider in the same local calling areaNumber Portability is available in that area Tips for moving to Public Mobile ...
The phone number you want to transfer must still be active with your current service provider. Once the transfer has been processed your account with old service provider will be deactivated.For Wireless - Provide either one of the three pieces of ac...
To help make the payment process as convenient as possible, there are a few different ways you can pay for your service, depending on what is best for you. Payment Method Description Automated Service IVR By dialing *611 on your device, you are...
In this page, you will find Public Mobile APN Settings for your smartphone. Step by Step APN configuration Step1: Android Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus...
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