Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a question - If I originally signed up on say the 20th of a month, but then I wanted to change my plan start date to the 30th of the month,is it possible to do so , or am I without a phone for those 10 days and when I renew on the 30th I only ...
I have sent a private message to @CS_Agent two nights ago... How long does it take for them to get back to me?
Hi @CS_Agent,I've beeb trying to add a monthly subscription to my sim card but everytime my card would be refused. It is a visa debit card. I did a test and purchased something using it, so it should be working. I have all the necessary funds and my ...
This is absolutely ridicullous. Account is fully topped up and paid, in fact it even states next renewal date is in November. A mod private messaged me 8 hours ago to re-confirm my information and for some reason did not follow up or fix the issue. ...
Hi. For anyone reading this, preferably moderators, or anyone working at Public Mobile, can you please check if an IMEI number is blacklisted in Public Mobile? The IMEI number is 01318800xxxxxxxxx. It is a iPhone 4S and I know it is blacklisted, but ...
I have done some research and those old discussions back 2016-2017 says NO to either I am planning to port out as Koodo offered a better plan with hardware tab option. but I do have 25 referral credit sitting in the account. Can I transfer to my fami...
Each year during summer, expecially in August, there are thousands of new international students coming to Canada. All of them need to find new cell phone plans. So it is a good time to expand the business, annd the $25 Referral Debit promotion will ...
Hello, I noticed that there is a $10 Referral Debit in my account transaction history, and my available funds decreased by $10. Why could this happen?
Hello everyone, I’m just about to activate my PM service, I chose the cheapest plan just to try the service out. I’m at the very end of activation and it says I need to pay $10. I thought that using the referral number would give me a $10 discount. A...
Hi,I just ported over my number from Rogers and everything worked fine. However, when I try to login for the self serve it won't let me login. I know the email I used wasn't incorrect cause when I put in forget password and go to the security questio...
Does anyone know if prepaid vanilla Mastercards would work for payment?
I am on the 12G 90 day plan an when I went in to switch to the current plan (my current plan only has province calling) it is telling me I dont have enough money to do so. I just paid my 90 day plan two days ago, but it is asking me for 40, any idea ...
I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?
Hi @CS_Agent, my account was expired on 10th august, earlier I was on 90 day plan. but this time I thought of changing my plan to 30 days plan. I am not able to do it. can you please help here. Thank yourk
Hi, I am having trouble moving my plan over to the $10 one. Originally, i did not have enough funds to do so, so I added $1 (from my original $9) . When I try to switch to the plan, it says it will charge $0 to my credit card( which is correct), but ...
Hello all, I received messages from Public mobile "5129" and I accidentally unsubscribed.It said that as requested, I will no longer be getting any promotional text messages from Public Mobile. How do I re-subscribe?? Thanks!
It will not let me process my credit card ?" Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card...
My son did not add my number when activating his account. Is it still possible to get the referee reward?
Hello, a friend of mine is planning to get a new phone and sign up for Public Mobile. Since she doesn't have a phone yet, she cannot check the IMEI. She would rather like to make sure that the phone she is getting is going to be compatible with the n...
Hello, I am wondering if there has been a price change to the plans. I am currently on the $120/6GB (4G/LTE) for 90 days plan. My friend is interested in this plan as well. But when we checked on the website, it seems like it has become $135/6GB now....
I know that there was a $25-credit refer-a-friend promotion just expired last week. Just wondering if there is any possibility that it will come back or that it has gotten extended. I have a friend who wanted me to refer her to PM last week just to r...
I've been trying to get in contact with you guys in various ways. I recently just got a new credit card and wanted to use that as the method of payment I forgot my password so I got in contact with the moderators. Its been over 3 hours no reply, no s...
I just upgraded my plan to 12 + 1.5 GB, unltd international text, and unltd talk to US & Canada (90 day renewal). If I travel to the US, should I still purchase a roaming pkg or will my upgraded plan now cover it? I was going to plan a trip to the US...
I have the $10 50/50 plan and want to get the 1GB data addon, but my phone only supports 3G. I see the PM data addon defaults to 4g lte on this $10 plan.Will data work at 3G speed on my 3g phone or do I need to get a 4G lte phone?If it works at 3G sp...
Hi. I got offer yesterday from public mobile. If I switch to koodo, I will get 1 GB data plus unlimited Canada world wide minutes in $25.Also if I do it online,they will rebate $30 connection fee which include simcard. But when I go online and select...
When I signed up I tried referring a friend. It didn’t work because she hadn’t signed up yet. Now she has signed up and I can’t go back and add her now. How do I add this friend so she can benefit.
I was billed twice on May 12 for my plan in the amount of $125.83. I can't see that number anywhere in my Payment History. How do I get that corrected?
Hey everyone, I have been with PM for a while and never had issues. Roughly in the past 2-3 weeks, my call quality has been horrendous. People are constantly telling me I'm cutting in and out and they can barely understand what I'm saying. I thought ...
Can I add some one to my account we set up the phones together but it would be easier if they are on one account.. I used my email for both.
I've recently switched over to Koodo but my wife is still using Public. She needs to renew her plan but the credit card that was being used for auto-payments expired. I need to switch the card. However, I can't access self-serve anymore for some reas...
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