Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So i've got a PM sim in a Galaxy S10e IMEI xxxxxxxxxxxxxxxxxxxxxIt should be compatible given the frequencies SIM does work in another phoneTried manual APN settings, Tried reset network settingsTried re-inserting the simTried turning the phone off f...
Not sure where a good place to leave a suggestion to the "leaders" would be so I will post it here. I just got onboard with public mobile and think it has great service and a great comunity. I like how it is run and the rewards idea is very practica...
Auto pay not working account getting suspended monthly.Texting is not working yet account says active.Guess i will be looking elsewhere as im not paying for no service.Is it time to contact my bank to cancel payment.This is getting old quick.
I'm soon going to need to get a new phone. I want to stick with iphone, maybe looking at upgrading from my current SE to and 8 so it will last a few years and still be able to get updates. Any suggestions on sites you'd recommend for buying them at a...
I was looking at my usage history and noticed that my calling logs were being tallied up to the nearest second. It's been ages since I have seen a mobile service company keep track of airtime to the second. It used to be the way things were in the ea...
Is there any way I can get the date I have to pay my bill pushed back? I don’t get paid until the 27th
I have two public mobile accounts and I am getting Unable to Process Transaction on one of the accounts since activated (4+ months ago). Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your...
States account suspended. Plan expired on October 17 2019. Amount owing $40. Payment has been made and came out of my bank account. No service
Just wondering what will happen with Public Mobile's plans once 5G speeds arrive in Canada in 2021 and beyond? Since Public Mobile is a budget focused brand, will we still be getting 3G speeds, or do you think everyone will jump up a notch. For Examp...
And Go!
Dear Community, Is it just me....and my special technology-mangling powers that experiences every page on the main website freezing as soon as I touch it. Doesn't matter how I get there...through a link, asking a question, from Google and don't even...
I purchased 2 PM sim cards, the two lines have the same issues:1- When connecting to 4g/LTE network, the signal is very bad and the calls are always disconnecting ( 1 bar or nothing).2- When changing the network to 3g/2g, the signal changes to full a...
Hey guys, I'm new to the forum here (though I have been a loyal public mobile customer for years). I recently deleted a text message conversation (and the associated contact) from my phone. I need to recover the text message conversation, are ther...
Hi thereI am having trouble moving my current number over from speakout. I tried to enter my current speakout number but a message pops up saying that "We are unable to transfer your number." I can't find the solution to this probelm on the community...
its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...
I was in the US recently and purchased the $10 add on. But i was unable to access data, minutes, or text. I went through the troubleshooting and made sure roaming was turned on. Is there a way to request a refund of the $10 charge? Thanks
Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.
I just registered with Public Mobile.I am waiting the 2 hours required to transfer my old phone number over. Should Data come instantly or does that take 2 hours as well?
Mostly I am just curious about this but, if something peculiar like the following happens where I can notice it, who is to say that it isn't happening somewhere else where it might get buried in some real usage information! I am seeing something biza...
I'm porting my number over to Koodo, where I am i have less than stellar speeds in general and if public mobile data doesn't feel like working then it won't. My new sim card will maybe be here the 19th. On overview it says my payment date is the 18th...
Yes, me again! Still trying to figure things out. I'm trying to match up what I see in terms of usage in my plan (78 of 100 minutes used) vs the detailed usage information (with the list of all calls and their duration etc.) BTW, I agree with other c...
After my account had been on suspension for about a week, i went to top it up today and pick a new plan. When trying to select a new plan, the page would only partially load and did not show any plans to choose from. I ended up having to top up the a...
Like top 50% and top 10%?
Ive been on autopay for months now all of a sudden i Have been suspended? I have a valid credit card and no service? what has happened?
Are you able to turn off and disable voice mail? When I check my usage history it shows calls to voice mail but I don't have any calls on my iPhone history to match what is being counted with Public Mobile.
My friends Phone# xxx xxx xxxxRequest you to add my refer a friend rewards in my account Thanks,Gaurav Savla Edit: Phone number redacted by will13am. Please do not post personal information in the public fourm.
Just a new (happy) member trying to figure out the “texting with pictures” feature on my $15. Plan. It is not a problem so far for me, as I also have the bonus 250 mb of data. But I would like to understand what’s happening.I have an iPhone 6s plus...
How to send text message to china? Thanks.
