Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am $35 in credit but cannot use data outside of wifi zones - how do I activte
I found the following feature offered by Public Mobile competitors: "Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data." Does Public Mobile offer somethi...
Hi, I am new to Canada. I find the idea of "roaming / long-distance call charges" within the same country quite confusing. I have a couple of questions. 1. What does "Unlimited Canada-wide Talk" mean in Public Mobile plans mean exactly? Does it mean ...
Hi, I just made a payment, please help reactivate my account. account# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thanks edited by computergeek541: account information removed
Hello, I'm currently on a 90 day plan, how do I switch to be on a monthly plan?
hi, ive added $25 to my phone for the $25 plan, it took the money and the plan is active but i still cannot use it, theres no service, and theyre asking for a add on? why would i need an add on for data or long distance, when theyre included in the $...
I signed up for and activated my Public Mobile sim card yesterday. I am transferring my landline phone number to my cell phone. How long does this process take as I am still receiving calls on my landline and not my cell phone. When I signed up I ...
For some reason my card isn't being accepted. "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card ...
Ever since the free 1gb data was added I can't see my regular data and now it seems that I only have 800mb out the free 1gb while I still had over 3gb when the free 1gb was added and imnnot a heavy user.ybplan is the old $40 for 90 days with unlimite...
I am currently unable to use my visa debit to pay for my account because of the glitch where it says my bank doesnt allow it (but i called my bank and there shouldnt be an issue), i paid for 40$ voucher (which is really annoying i would rather you gu...
Hey fellow community!!! If I register a new SIM with a Public Mobile generated phone number and add minutes... Will my add-on still be valid if I later port a phone number?Thanks
Switched to PM about a week ago, general internet surfing is very very slow almost basically unusable. Twitter, websites, facebook, haven't dared to try streaming something yet. I live in the GTA, phone has been rebooted multiple times. Any ideas? I'...
Having issues with having data
After I received SIM card and picked number.my phone is ok (unlocked phone).It seems phone account is active. But it shows “unregistered SIM”.and someone already has the phone number I picked. i am lost.
This month my data has barly been working
I have $80 in available funds, but am on Autopay, and my card is maxed out. My account has been suspended for insufficient funds. How can I use my available funds to pay? How do I reactivate my account?
Hi all, I have NEVER tried to register an account at Public Mobile website, but I got an congradulation email from Public Mobile website. It means someone use my email address to create an account. Can somebody tell me how to let Public Mobile to del...
Hi everyone,I recently switched over from Virgin Mobile to Public Mobile. When i activated my SIM card, i used the option of "transferring your phone number". Once my registration had been completed, I contacted Virgin Mobile about my cancellation an...
I don't understand the reward thingy, can you really pay $0 in your next plan?
Hello, I joined public mobile just today. I already signed up two different accounts for other members of my family, so generally, it has been working for me. Unfortunately, I was unable to immediately find my account number on my previous service pr...
Hi,I see that all your plans have 500MB bonus for auto pay, i have been public mobile auto pay customer for years and i have not recieved this bonus. Last month for the 1st time i got 1GB promotional data one time , where is 500 MB bonus for being on...
I am going to buy a cell-phone plan, using Public Mobile. And I want to order a SIM-card on the internet. So, is it ok that for all the plans there is only one type of SIM-card? Because I have checked some of the plans and they all propose to me to o...
Account suspended because autopay did not work. No notification of suspension or problems with credit card. What’s up?
I switched from rogers last month and i've been having issues with my wifi hotspot. I've checked my network settings from https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s8My data works on my main phone but im unable to allow other ...
Having issues with self serve, If I click on view my usage, or view my plan. I get error message, telling me that Oh no!It looks like something went wrong, but don’t panic. I have tried to log out and log in, tried different computers still the sa...
I have a Friend that's a 1st Timer, with a Cell/Smart Phone.I got a couple of Phones, (a Smart Phone) from a Friend to give to him.Intested in the P.M.Plans, but need to see if the phone is Unlocked or Not?There's NO SIM CARD in the HTC Raider, so is...
Hi folks ..thanks for all your input !To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will s...
Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.Thanks for any insig...
