Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was away from home with no wifi and I tried to send a text message 3 different times and the message stated not delivered what would cause that to happen?
HiWhenever I make a call I get a recording stating that “long distance charges may apply” I find this annoying and confusing as I have 100 minutes Canada wide calling and this occurs when I’m making a local call. Anyone have the same problem and know...
hello! I have purchased a SIM card and during my activation process something went funky. I arrived at payment method and after inputing my card information was shown a screen that had a 'generic error'. When I went to begin the process again, it sa...
First time Public Mobile customer and this has not been an easy or pleasant experience so far. I wanted to transfer my old phone number over to Public and made the request. The screen timed out and I e-mailed the Mods as recommended after viewing the...
On May 31 I ordered a SIM online, I received a confirmation email for the order, and the next day I received an email that it is on the way. Still waiting for it. The confirmation says Public Mobile uses Canada Post, but there is no tracking number. ...
I’m new to public mobile I set up my Sim card and account... Put the Sim card in and apparently I put in the wrong code so now it’s asking me for a PUK code I was sent here to ask for the code someone please help me
Hi, I signed up for public mobile and have renewed payments for a few months. I have not received any referral credits from my friends referral yet after signing up. Can I get some help on this matter? Thanks!
Hi, My sim card was in good working condition for the past 2 years and it suddenly stopped working 2 days ago. The phone is working normally using wifi. I suspect that there is someone changed my phone number's sim card without my knowledge. The c...
hello,i've used this cc Visa to autopay PM for years. The current card exp. in 2023 and have plenty of credit available.Suddenly today Jun/12/2020, my account is suspended because it said PM can't widraw money from cc.I've logged in my account, delet...
I need the help of my community. Good Morning Everyone. I am currently using a ZTE flip phone that I have had for many years. I am on a very fixed income due to disability so haven't really thought about spending money on a phone. Lately though I...
Hello,I have the $25 plan and the billing cycle doesn't renew till June 27. However for the past few days I have no data outside of wifi. My current usage in my account is 155mb / 1gb.Thanks,Stephanie
For some reason, the past few months, I am being billed for more than what it says my next bill will be. It should be $50.00, but for a couple of months, I was billed $52.90 and then the next couple of months, I was billed $55.20. My online stateme...
I am not sure if I am allowed to ask this here. But I'm curious if anyone had any success referring a stranger from posting other forums/websites etc.*Ofc not on this forum as I heard it is prohibited to do so. If my question is not allowed please le...
My # is with koodos, so I followed the steps here to create a new number first. (https://productioncommunity.publicmobile.ca/t5/Discussions/Transferring-phone-number-from-Koodo-to-Public-Mobile/td-p/261203) Then verified the self-serve account is wor...
Hi, I recently ported in my number from Chatr wireless to PM. It is been more than 6 hours of porting in. I am not receiving calls other than Telus Network. I submitted request to a moderator, he asked for further details and it is been more than 2 h...
I am trying to create an official Public Mobile account but when I tried to use my current phone number it said that I either entered it incorrectly or that it is already used by another account. I know that I have not created any accounts before bec...
Hi there, What do I do to make 9$ a month in PM questions/answers. How many questions/answers/bravos should I get to earn that. Thank you so much. Stay high
