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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $15.00 Plan

I purchase a 15.00 Plan. After setup i notice my usage using Web "data" and i did not useChecking my voice mail setup "minutes were used"Sending a text with photo used data + minutesHow to look at the plan in details and when data and minutes are use...

Resolved! iphone 6 “searching”...

iPhone 6 suddenly stuck on “searching” with no service other than wifi capabilities. Account in good standing, all things that you can reset were reset, another public mobile sim was put into the phone and it worked fine with full connection and fun...

Resolved! Account

I can’t login to my account. Help you please

Resolved! iPhone 7 random freezing with incoming calls

Hey. I helped set up an account for my friend last Tuesday. The last 3 days his iPhone 7 has been freezing at random incoming calls so that he can’t answer and has to hard reset to get the phone working again (He’s 75 and I had to show him how to do ...

$15 plan question

I signed up on the $15 plan over a month ago, and at the time I was offered 250MB of data + Bonus 250MB of data when using autopay. So I signed up for autopay to get 500MB total per month.Has the plan changed recently? Is the 250MB of data no longer ...

Phone Plan Acting Extremely odd

Hi all, this is my first phone plan I've ever had and I'm having certain issues with it. As soon as I activated my phone number it worked perfectly fine. Now two days later when I try to receive a call I (called my phone with my home phone) got a "th...

PUK (I don't know how to setup my phone)

This is very hard for me. I am not technical, and I can't seem to access help.My phone asks for a PUK. Where do I find it.

Resolved! I have the 60$ plan but my phone makes me search and select at&t in the us and Pmobile in Canada?

Topped up phone and it won’t work

I topped up my phone with a new plan amount by changing my plan . The payment went through but my phone is still out of service.

Resolved! Plan changes

If we register for the $40 plan in september, are we able to switch to the $60 plan for the month of December only and then back to the $40 plan in January

Resolved! Call automatically transferring to voicemail

Hi friends, I have ported by old provider (Speakout) number to my newly bought Public Mobile SIM. But the issue is I can’t receive calls. However, I can make calls and use my mobile data. When someone calls me he hears “Your call has been transferred...

Resolved! Shareable data?

Will PM ever get unlimited shareable data plans?

Vouchers

When entering a payment voucher do you use the redemption number or the voucher number?

Resolved! Rbc promo

Is it absolutely necessary to purchase the SIM card online for this promotion or can you just purchase the SIM card and activate online? Seems to be an unnecessary wait to activate the SIM to have to wait for its arrival.

Resolved! Forgot to enter referal code

I forgot to enter my mother's referal code while registering.I have already registered my sim and I have the code which has not been used. I was told by the community that the mods are able to help. Thank you in advance.

Resolved! Knowledge base

Why is the knowledge base so hard to find? Had I had the ability to find it on the getting started/activate SIM it would have alleviated many of the issues and confusion doing my first online activation. The community was helpful and going thru previ...

Resolved! Call going through 611 before other numbers

Just activated my sim card today and called someone within Canada (I have Canada-wide talk), and every time it goes through 611 first and then comes up with a message that it might be long distance and overage fees might apply, before going through t...

Resolved! How to go right to the first unread post?

Is there a way to make it so that whe you click on a link for a forum thread it automatically goes to your first unread post? Other forums can do this, but for example if on the main forum page I click on the first announcement post about the free b...

Unlock

I want to unlock my phone because i am now over seas, but i need a pin! Can you please help me?

Why are community rewards only given out monthly?

I was thinking about community rewards and realized that they are given out once a month but PM only sells 30 day plans. So how come the reward periods don't match the plan periods? Because eventually it will get to a point where my plan will renew t...

Resolved! Help...almost done

Old service provider equipment number? Is that the IMEI? It won't accept it do eliminate the forward slash in the number?

My SIM card seems abnormal. I want to replace it.

Dear Public Mobile service officer, My cell phone signal is sometimes not available at home, at school or on the road. This situation adds a lot of trouble in my daily life. Due to the loss of the signal, I missed a job confirmed phone and text messa...

calling saying "out of service"

My boyfriend just signed up with public mobile tonight, we both have iphones. When he texts me it is coming up as his email instead of his phone number, and when i try to call him it says "were sorry the number you have reached is out of service." Wh...

Resolved! Refer a Friend

Hi I just refer a friend but couldnt log into my account to get the referral code at the time of signup. Please add referral bonus to my account. Yours truly, Khampoui

Intermittent ability to make calls - Belleville

Hello To first cover the often asked questions:- 3 PublicMibile accounts at my house - all paid up, all unlimited..all in good status- All phones same type: HTC U11- radio level of 5 bars- until this weekend.....never a problem Problem: dial the Publ...

Resolved! Port cell number from another provider

I am new in public mobile, and not sure of the service timeline.Today, I failed to port my cell number from another provider to public mobile.After searching this coummity, I sent private message to the Moderator Team.I am not sure of how long I shou...

Phone was paid this morning

My phone bill was paid this morning, and i have phone service but no mobile data. Could someone assist me or fix this issue? I have checked my phones settings and my mobile data is on, and i have also tried turning my phone off and on.

Resolved! Uage

What number do I ring up to know my left over balance minutes and messages.Thank you.

Credit card payment does not go through

My credit card expriy date has changed. I have tried both with my phone and PC to pay in various ways by a new credit card, such as to update the expiry date, to make one time payment, to pay auto pay by movingold card and adding the new card. No suc...

Resolved! my line was active Augt 6 19

why does my plan expire the 5 that is not full 30 days thanks

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