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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34267 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Resolved! Noob Question (blush)

I am just test driving the service. So far so good. Some Noob questions.....I am wondering what happens when:I run out of talk minutes on my planI run out of data on my planI run out of text messages on my planI am in the States and try and make a ca...

lfaber by Great Citizen / Super Citoyen
  • 2246 Views
  • 13 replies
  • 0 Bravos

Payments and service?

So far we have made 3 payments for service since February 28th. Our initial plan was 10 dollar text plan. We soon found this was not what we wanted and changed to 25 dollar plan. This change was made only a few days after activation of the start up. ...

Scoobog by Great Neighbour / Super Voisin
  • 675 Views
  • 3 replies
  • 0 Bravos

Resolved! How long are these Special Offer plans available?

Hello Community! Both of my kids have the $10 - 50min/50text plan since Christmas and the payment went through yesterday.  My daughter has been using up all of her texts (of course), and my son would like a little data. So I logged in to see what was...

minn1234 by Great Neighbour / Super Voisin
  • 1248 Views
  • 3 replies
  • 0 Bravos

No physical person for customer service available

what's the point in not having a physical human being you can actually interact with when there is a customer service issue that is very frustrating and difficult to resolve or address when one can only get service from a customer relations represent...

Chels420 by Great Neighbour / Super Voisin
  • 1809 Views
  • 7 replies
  • 0 Bravos

Autopay failure = Bonus Data Gone Forever?

Excuse me if this has been discussed already, I have not seen anyone talk about it yet. I just switched for the $25 500mb + 500mb, during the plan selection the details list the 2 separate 500mb items  My current plans seems to simply be a 1gb plan, ...

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RobertQc by Mayor / Maire
  • 634 Views
  • 2 replies
  • 1 Bravos

My sim card doesn't work

I've just insert my sim card. I can't make any phone call or receive any phone call and sms.

georgiana322 by Great Neighbour / Super Voisin
  • 1044 Views
  • 5 replies
  • 0 Bravos

SMS not working properly

I have browsed through a number of posts regarding SMS.  I think my issue has started since I used the US roaming add-on a couple months ago.  SMS is not working consistently.  Sometimes, messages don't get sent out or it takes over 10 minutes to rec...

gtidriver by Great Neighbour / Super Voisin
  • 972 Views
  • 4 replies
  • 0 Bravos

Resolved! Paying by using available funds!

I would like to know if it’s possible and if so, how does one make a payment using available funds?

CT3 by Great Neighbour / Super Voisin
  • 1735 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting a number from a landline.

I joined Public Mobile only a few weeks ago and have just learned that maybe I could port my landline number. Can someone tell me if this is possible and, if so, can I still do it with the SIM card I have or do I need to buy a new one? Many thanks.

Scribe_05 by Good Citizen / Bon Citoyen
  • 4677 Views
  • 5 replies
  • 0 Bravos

Time to Move to Koodo

Get some real LTE. Customer service won't be much better but at least they have a phone number. 

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dararara by Good Citizen / Bon Citoyen
  • 2626 Views
  • 14 replies
  • 1 Bravos

Resolved! Number Porting and Referral Credit

I may be setting up an account for my boyfriend soon and I read that when porting a number it may be better to activate with a temporary number and then port the number . A) Will this really help and how? I assume there would still be a delay in the ...

Koodo Balance Transfers

InterestingWe keep hearing both that yes you can transfer a balance from Public to Koodo and no its prepaid so no way to transfer a balance from Public to Koodo As many of you may be aware, next week is the cut off date for the most recent round of m...

kav2001c by Mayor / Maire
  • 1012 Views
  • 4 replies
  • 2 Bravos

Would I qualify for the "Refer a Friend" award?

I am planning to get and pay for a Public Mobile plan for my mom. I will likely register with the same email and credit card that I used for my current account. Would I still qualify for the "Refer a Friend" award? If not, does it have to be register...

s_leah by Great Neighbour / Super Voisin
  • 994 Views
  • 4 replies
  • 0 Bravos

Why was I charged more?

Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.

z198810 by Great Neighbour / Super Voisin
  • 725 Views
  • 5 replies
  • 0 Bravos

Switching from Fido to Public Mobile

Hi,  My friend who is with Fido, is interested in switching to Public Mobile. She was wondering if she would be able to keep her current number. Thanks!

s_leah by Great Neighbour / Super Voisin
  • 3749 Views
  • 8 replies
  • 1 Bravos

Resolved! New $25 plan question.

Just noticed that the lower $25 plan is also available to existing users. If one were to switch as instructed would the $10/month for 6 month bonus still apply?

BEER by Town Hero / Héro de la Ville
  • 725 Views
  • 1 replies
  • 0 Bravos

The New $25 Promotion Raises Questions About Other Plans

This new plan is definitely an aggressive move by PM, and it's bound to attract plenty of new customers. People have been waiting for a plan similar to this for a long time, and I consider this to be very similar to the Fall Promo, in terms of the am...

Wolfcore by Deputy Mayor / Adjoint au Maire
  • 1162 Views
  • 5 replies
  • 1 Bravos

Porting Old Cell Number

I think I just made a big mistake here. When doing my activation setup, I put my home phone number under "Alternate Phone Number" and now it's my new phone number for my cell phone, not my old cell number that I trying to port.  I know I put my old c...

LLHawk by Great Neighbour / Super Voisin
  • 1060 Views
  • 5 replies
  • 0 Bravos

Resolved! How does a new user set up voice mail?

Is there a Public Mobile link that describes the basics of setting up your voicemail system? And how to access your voicemail?

Ron2 by Good Citizen / Bon Citoyen
  • 3831 Views
  • 4 replies
  • 0 Bravos

how long to port #?

I can make outgoing calls but cannot receive calls?

bjstvs by Great Neighbour / Super Voisin
  • 745 Views
  • 3 replies
  • 0 Bravos

Resolved! Message use that I did not initiate showing up in my account?

I just signed up yesterday, and I checked my account today. I have a very basic plan with 50 talk minutes, 50 outgoing messages, and no data. To my knowlege I have not initiated any messages. I spent most of the time trying to get my iPhone 7 (iOS 12...

Ron2 by Good Citizen / Bon Citoyen
  • 2421 Views
  • 9 replies
  • 0 Bravos
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