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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $25 talk and text plan

Hi! I've always been on a plan that I built on my own, but with the recent changes, I noticed the $25 talk and text plan with the bonus 500MB data upon using auto pay. On top of currently using my own plan, I puchase the $30 1GB data add on every cou...

Resolved! How can I make sure I don't lose my LTE account?

Hi all. I signed up four years ago with the "old LTE" plan but I'm thinking of either switching providers or possibly switching to PM's "new 3G" plan. I want to make sure I don't lose my old LTE account. I auto-prepay every 90 days. What happens if I...

Resolved! Referral code location

Hi there, Can someone tell me where I can access my referral code please? Im new. Thanks

Resolved! une autre carte de crédit

comment recevoir les mêmes services avec une autre carte de crédit

Resolved! 4 digit pin 611 call

I do not have a pin set up so how does this work?

Activation.

I just activated my sim. It didnt give me the plan i paid for, and i cant text or recieve any calls. I paid for the 60 dollar unlimited plan with the us coverage. When i went to change it, it didnt work. Then, it took my payment out twice. How ...

Resolved! account closed

if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :

Resolved! Calling to US

My daughter and I are both PM subscribers. Neither of us texts. She has only province wide calling. She is at Disneyworld until next Thursday. I have the same plan but with a CAN-US add-on. Am I correct in assuming that if I call her, she will b...

Resolved! No selection for Visa Debit card's expiry year of 2025

My Visa Debit card's expiry year is 2025. But there is no this option on the list. Can you add?

Resolved! How do I get PM to carrier unlock my phone.

Hi I just moved to another carrier but when I instert their SIM card, it says my phone is carrier locked. How to I proceed to unlock it. I have an iPhone 6. Thanks

Resolved! Bonus Rewards Issue

It seems that there is a two tiered approach to paying in advance with AUTO-PAY. The two tiers feature a quantitative reward ($2 per month credit) and a memory add-on or top up on an escalating manner for all but two plans. Is there a specific reas...

Resolved! I have yet to receive my SIM

Hello, I paid for a SIM card and got notification it was sent out on Aug 4, 2019. I have been checking my box everyday but yet to receive this SIM card. There is no tracking or any other way to confirm location of this SIM. How can i go about getting...

Resolved! auto pay

Hi everybody,I registered for auto pay but public mobile charge me $15 instead of $13.Please send me a phone# or emai address to talk them for refund.thanks

400min usa 8.00 not done yet

I would like you to add usa long distance 400min for 8$ as promised a few weeks ago pls cfm this is done as you did not do it. THOMAS11 Tks

Resolved! email info

I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help:

charged for the wrong plan

At my last autorenew Public mobile charged me for the 90 day plan on 2 accounts when I had changed to the 30 day plan.Any ideas on how I contact them to get a refund other than filing a dispute with my credit card company?

Are there plans to offer more roaming options?

Hi Public Mobile, The current roaming plans only supports US with 10-day durations. This seems very restrictive. Have you ever considered to support International roaming plans, or plans shorter than 10 days? Thanks,Jack

Resolved! No Incoming Calls or Texts

Hello,I just came from Freedom Mobile, though a London Drugs, got my number ported over. I am able to make calls, send texts and use data. However, no calls or texts are coming in. Any help is appreciated.

Activating my SIM

Hi, I have just went to a WOW! booth that sell Public Mobile SIM. The guy helped me set up the SIM with my info and CC and old number from VM to be ported. It is showing another phone number that's not mine, but he said it takes some time to be trans...

Can't port number from Fido

Hi everyone, I just activated my PM SIM card right now under a new number and kept my preferred number at Fido active. Now I am using self-serve to check the eligibility of my preferred number from Fido, but I am getting the error message: "We were...

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How do no find out my pin for services on *611

Travelling within Canadian provinces

I took my public mobile in Toronto. When I travel to other provinces in Canada, will my mobile continue to work? Say if I travel to Edmonton, will it continue to work?

Internet getting slower

I am with public mobile for almost now 1 year and recently I started facing a problem of slow internet in some areas, it's effecting my work because it is all linked to internet. I removed my SIM card, insert it again it works good for sometime and t...

hello.I opened my cell phone yesterday (August 29).

I opened my cell phone yesterday (August 29). I registered for a monthly payment with a credit card, but it was paid $ 16.95 the day it opened. Isn't it the first payment next month? Why have you already paid?

Haven’t received my $10 referral credit

Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes ti...

mms not working

My partner and I both have the $15 plan that includes unlimited texting and mms picture messaging. We both have Iphones and mms should work, however, it does not. I have been able to receive mms but not send.. Can anyone be of assistance?

Resolved! Build your own plan links aren't working

Last month I chose to build my own plan and I was successful at doing so effortlessly through the website. This month I was exploring my options and went to use the "Build your own plan" link and it took me to the regular pre made plan option page bu...

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