Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Community, Just ported over from Freedom, I am able to start calls and use data on my phone. However, I am unable to receive calls from cellphones or landline. I've tried to restart the phone. Verified my APN settings, and topped up my balance...
Want to change my plan only have so much money in my account forgot password how come thay dont offer plans when call #611
In trying to port a telephone number I've been asked to complete a SIM & Activation online form/provide my ESN/MEID by clicking Contact us at the Publicmobile.ca webpage. I can't find the Contact us to click.
So to start out, I ran out of data bfore my renewal in 2 days, so I made a payment to restart the cycle as it says in the payment page. But it only deposited the money into my account and still no service.What am I missing as I don't see anything di...
Can someone please help me. I tried to activate a new sim card on public mobile (new account) and on the payment page --- when I pressed Activate, I get a error message after a while "Your activation request has failed. Please contact Public Mobile h...
This is dum been trying for 2 days can not get my pass word reset
I want to activate a sim card and port in a number but i get stuck on the 2 Phone number page. After filling out the information I press process button and the page hangs and i get a website that says Generic ErrorOh no! It looks like something went ...
I am in the progress of signing up with a new bank. However, to verify my identity, I would require that I send the bank an original copy of my latest phone bill that contains my name and address. Through some research, it seems public mobile does n...
Though this isn't a question for the Community, it might answer some questions that other members had/have. I thought my travel experience with international phone plans might be helpful for others looking to do so in the future. I was just in New Ze...
I just switched to PUblicMobile, and my phone is now often showing no service 'service network unavailable', and when I try to make calls, it will say the number is 'not registered on network'. Often after 4-5 attempts, the phone will show full signa...
Hi, new user and activated a sim card online for an iphone 4. Yes an iphone 4 Has a compatible IMEI number and can make calls. It shows public mobile 3G on my screen with full strength but when I try and use my data, it says (can not activate cellul...
Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or ...
I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to regist...
Hi all, I am experiencing an extremely weird issue that I'm not sure is the cause. At the end of some(not all) text messages, there is an @ symbol being appended to the end of the text. So for example, a text would be like "Hi there @" This is occur...
I am currently trying out the service on an entry level plan. What is the best way for me to migrate my phone number that is with another supplier? I am paranoid about loosing it!
Hello, I recently signed up for PM with 30/month plan with a $10/month for 6 months credit. I saw a special offer $25/month and accepted it. Is my credit no longer valid?? thanks for any help
I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows: Unfortun...
Hi,I got a message saying that my friend referral reward reduced from $6 to $3 for 90 days due to the account inactivitiy. But I asked both of my friends, they are still actively using public mobile. Can you help me to check or tell me which account ...
Hi folks, I am vacationing in Spain. I understand that Public Mobile does not offer data plans outside of Canada or US. I'd like to confirm that my data is not being used. I have my Cellular Data turned off. Is there anything else I need to do, to...
Hello.. as the title says i am trying to get a cell phone through public mobile.. but when i try to create an actual account it asks for a 10 digit phone number which i dont have... any tips would be nice
How Umeebr reactive and my money back
When I go to my account I can see my phone info but not my husbands that was activated under my name, address... How can I join the two phones on one account
I will be travelling for 2 months out of the country and was wondering what happens if I don't pre-pay for those 2 months. Will I still be able to use my phone number and pay again after 60 days and continue with my plan?
When I go to my account I can see my phone info but not my husbands that was activated under my name, address... How can I join the two phones on one account
Good morning everyone, I am trying to activate a new account for my dad. But after putting in my payment method, I got the following error message. Tried twice and the same error. I am pretty sure the card info. entered is correct. Thank you!
I have a plan that gives me 8.5 gigsa month and every first of the month the payment comes off my credit card, but for some reason my data stop working at 3.5 gigs, have no idea why,my number is 7****** can someone please help me with this problem, ...
What are your thoughts and advice on a used phone from KIJIJI,
I have sent 2 family members to purchase sim cards in the last week. Both parties went to the Walmart in Kanata Centrum and they were told they could only purchase a sim card if they had it activated in store, and this was "policy". I told them thats...
Hi, in your post you mentioned something about rewards, could you please explain what rewards and how do I find out if I qualify for any.Also we need new phones and have been with PUBLIC MOBILE for more than 10 years, do you or anyone else know wher...
Hi all, New member here. Here's my story. I'm a new member (March 13), everything was working great, so i decided to port my number over from Telus. It said everything was sucessful when i performed the port via self-serve. . Since then, i can't c...
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