Community

Resolved! setup voicemail before or after number porting?

I am planning to port-in my phone number soon. (using a temporary number right now)Should I setup voicemail before I do the number porting, or should I setup voicemail after doing the number porting?

Resolved! Did anyone experience the call connection issue today?

I've got few calls couldn't make through. And few calls the other parties couldn't hear me at all. I'm in Calgary. Anyone has the similar issue?

Resolved! Mobile Network unavailable

I have a really old samsung s2 2011 phone and i wonder if it is compatible with public mobile as public mobile isn't listed as a network. When i look at network mode it says gsm/hspa/lte. I don't know if that helps. It previously worked with bell. I ...

Resolved! Does calling 1-800 Number use up Plan Minutes?

I have the basic $15/month plan and unsure if calling a 1-800 number uses up my plan minutes?   For example does the plan treat 1-800 numbers (outbound) no differently than any calling any other phone number? Thank you,

Resolved! ipad. Can I get cellular on my ipad

Resolved! Account Suspended

I set up auto-pay on my account, but the plan was suspended.  There were sufficient funds in the account to pay the monthly charge.  How do I re-activate? 

Resolved! When does the $10 off for 6 months promotion get added?

I just activated today, and I can't find that the promotion was added to my account? I activated with he same email as I gave for the promo.

Resolved! Can I port the number from koodo which is previously pc mobile

How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...

Resolved! deals

I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?

Resolved! Public Mobile charges

Hi,  So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...

Resolved! PIN not accepted at the time of activation.

So I successfully activated my SIM card, but got this red error message at the top of the summary page: - Sorry, your 4-digit PIN was not accepted. Please visit our online Community at publicmobile.ca/community for assistance.As you'll see in the scr...

Resolved! Ported Phone Number Not Receiving Inbound Calls

Hi there, It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled t...

Resolved! Voicemail Problem

I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...

Resolved! How can I see actual amount billed for previous month

I don't see anywhere that the actual amount billed for the previous month is shown. Payment history is a bit confusing

Resolved! Returning customer promo and referral code

I currently have a returning customer promo - the email says that  this promotion is not compatible with other offers. Can I use a friend's referral code with this offer without invalidating the promotion?

Resolved! my money

what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

Resolved! The new offer: activation between June 9 to 11 2020, and you get $10 off for the next 6 months.

Saw this offer on a public mobile Instagram add. When I clicked on it, I was promoted to add my email then it says to activate using that email to get the offer. I tried activating my account I have a sim, but it's still charging me $40 +tax , instea...