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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unlimited Incoming call?

I have $15 unlimited call plan. I located in London Ontario and receiving phone call are included in the plan. If i go to Ottawa or windsor, when i receive call is still inlucded in my plan? what about i travel out of province to vancouver or montrea...

Resolved! Locked out of my account

Hey guys, I'm locked out of my account. When I click forgot password and enter my email it brings me to a page that basically says contact us for support with no email or link to reset password. I've been using the phone system for the last couple of...

Sorry, we are unable to verify your card at this time.

Hello, I'm trying to do initial account setup and activate sim online but getting error at payment step. Error: Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you conti...

Resolved! texting issues

I'm new to public mobile. I have unlimited texting so turned off imessage on my phone to not incurr data charges/ usage. Now I can text to almost everyone including those with iphones, but with someone wlse with an i phone it is saying i must enable ...

Resolved! "You currently don't have 'talk' on your plan." Problem is: I DO have talk. Can't make calls.

Any time I try to make an outgoign call I'm met with the Public Mobile voice informing me I'm unable to make a call because I don't have talk on my plan. Well, I do. I have rebooted my phone and verified that I indeed do have talk on my plan. No othe...

Resolved! Xiaomi redmi 7a Global

Thinking of getting the Xiaomi redmi 7a Global for 94$ CAD https://www.gsmarena.com/xiaomi_redmi_7a-9716.php#redmi-7a-global Will it work with PM ?

Resolved! international texting

Is it free to text from Canada to New Zealand or what is the best way,thanks all

Resolved! Locked out of account

Either my username doesn't work or my password. After two tries, I get message I've exceeded number of tries. I've tried different combinations without success. I need a moderator to help me get in and reset. Or what else can I do? Thanks

Text Messaging Issues

Hi! I am new to Public Mobile (and Canada) and got the plan activated yesterday. However, when I sent a text message to my friend, I never received her reply and she shared a screen shot that a person replied with my number that it is a wrong number....

Unable to text my wife's phone number

I recently bought two Google Pixel 3 and Public Mobile plans for both. Texts I send from my new phone to her phone do not go through. I can, however, text her from my old iPhone and she can text both my new phone and my old phone from her phone. Does...

Resolved! Data 3G vs 4G

Hello, I don't do much with my data, surf the net, use apps like uber (no Facebook, twitter, etc, nothing that updates and refreshes) and I like to send and receive photos a few times a week. Is 3G enough for this? I just joined yesterday, so I guess...

Resolved! Text messaging

I noticed there is a green checkmark on the bottom of my sent texts, what does it mean?Can others tell when I have read their texts?I have an android, sony Xperia phone.Thank you

Resolved! Data setting

Oy phone, Sony Xperia, has two data settings, Mobile Data and Data roaming. Do I need to put both on when I am off WiFi? What is the difference between the two? Thank you!

Transferring number

I signed up yesterday and transfered my old cell number. I am getting phone calls but no texts with the number I transfered too. It still shows the number I was assigned when I signed up in settings on my phone. When I try to type in the number I...

Referred someone but not getting reward

I referred someone but I'm not getting $1 off or the $10 promotion. The person literally took 30mins to choose a number, not sure if that affects it...

Resolved! Is it possible to change my home city without changing my phone number

Phone compatibility chart is outdated

Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.

APN settings Android

HelloI have tried to set up data on my android using the steps provided.The new APN wont save, even after I hit save.Also some things on my phone are slighly differentfor example, instead of MMSC proxy (on Public's instructions, I have MMSCamd MMS pr...

Active Long Distance Plan

Anyone have any thoughts? I have an active plan that is setup on autopay. When I try to make a call I get a message "you don't have an active long distance plan". The plan was the 100min plan, but cannot see anywhere to check if I was over. I can ...

New phone plan

I just got a new cell phone plan today with you.When I call the new number from another cell phone it rings.When I call the new number from a landline it says number is not available.

Resolved! SIM CARD ACTIVATE

I activated my SIM card as the steps from GET STARTED, but it didn't finish. When I try to activated again from the GET STARTED, it said my SIM card number is invalid. I tried login with email and password which I activated, it didn't work. What can ...

1GB Promo

$120 / 12GB / 90 Day Plan$10 / 50 mins / 30 Day Plan I was quite surprised to see that the old $10 promo plans ARE eligible for the 1GB data promo Any other plans that were gifted this data bonus?

Transfer the number to PM，everything works fine except for incoming calls.

Yesterday helped my father transfer the number to PM，everything works fine except for incoming calls.How can I do ? thank you!

Payed but no service

I have changed my plan in June 2019. However since then, every month I paid the monthly fee, but my mobile doesn't working. I can not call and can not test msg. I am wondering if I can get my payment back for these 3 months.

Resolved! Correct settings for phone using public mobile

Hi All,I recently bought the US roam for 10 days add on as we were spending a few days in Maine travelling with another couple and just wanted to be able get in touch if necessary.On arrival stateside realised it was not working so played ith phone s...

Resolved! Using up LD minutes

I am changing to the $10.00 plan for a while, has there been any issues recently with dropping to this plan? it will take affect on my next auto payment. Also I have some international LD minutes and some Canada US minute still in my add on's, if I u...

Not able to create an account

Hello i am not able to create an account. when i type in my phone number it says that my number is invalid or i may have created my profile already. but i have never created a profile. it takes me to page where i have to put in my email address and i...

The Brilliance of Telus

I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised. Very convenient for users and make them feel more appreciated as customers.

unable to update credit card information

There is no direct link to update credit card information when credit card expire, when i remove and add autopay it doesnt ask me to update expiery date or cvv #. Would my next payment go through if my card epired and new date and cvv# has not been u...

Resolved! change plan

i just subcribe 25 dollars plan, and a week ago. Can i change plan to 60 dollars plan? anytime or have to be by the end of the billing cycle? if anytimes, am going to get the partial return from my previous plan? or i lose the 25 dollars and pay 60 d...

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