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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International student

I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then ...

Trying to setup my wife’s phone but can’t get it to work

On the first page after I put in all my information, it say hit Continue but when I do nothing happens

I need to talk to someone to help fix my number,

My phone number, that's recently new. Is sending messages that I ain't sending, but it's my own number thats replying to people. I need to talk to someone to help me fix this.

New

When does my free data start. After first billing?

Plan is expired, On Autopay and no service/data all day today

Two of my family's phones renew their monthly plan today and both of us have no service whatsoever. I log into Self serve and both of our plans are expired. Why is Public Mobile so horrendously useless? They can't even take money from their custom...

Resolved! Self serve App?

Is there a public mobile app?Or only online service?

Resolved! Registration

Hi, quick question, how many times do I have to register on different sites/ features?I’m new and I already signed up on 2 (self service and community)

Service out?

I had phone service an hour ago now its saying talk is not included in my current plan when I have the 25$ plan with unlimited canada wide calling

False advertising?

I am on the $15/month plan which says "Unlimited International Text and Picture Messaging". Nowhere does it say anything about having to be on the public mobile carrier. I recently went to the US and texting did not work! Very disappointed! All they ...

Account Expired!

I got 2 phone accounts activated yesterday and paid the bills and everything went through fine. Today I created the accounts and it shows both with expired accounts. We can call locally and text but data is blocked and long distance is blocked. Canad...

Can't add a new credit card, there's no option.

The bot told me to go into payment, and at the bottom there should be an option to add a new payment. Aka new credit card. But that option isn't available to me. Select 'Register or Manage my Credit or Visa debit card' on the bottom left corner of th...

Resolved! How do I add money after I purchased a voucher

suspended account

log on today it says my account is suspended due to not having enough money in the account.. I owe 60 and I have 78 bucks in there .. I had to reactivate .. biggest drag is there is no one to call .. I'm starting to not like Public Mobile Now ..

Resolved! Invoice Request Options

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. Can anyone confirm this? (found this info in the last post f...

Voucher pin

I got a voucher today but there’s a 16 digit pin instead of 12. It won’t accept it and there’s no 12 digit number anywhere on the receipt.

Communications en Français

Bonjour, J'aimerais pouvoir recevoir mes courriels de Public Mobile en français.Lorsque je suis sur le site de Public Mobile tout est en français mais je reçoit mes courriels en anglais.Pouvez-vous m'aider SVP Nicole

Resolved! Gome u7 (kinda vs a5 pro)

Hi everybodyDid anybody by any chance try Gome U7 with public (or any telus/bell company)A friend is consideringThe network is3G WCDMA 850/900/1900/2100 MHz 4G FDD LTE B1/B3/B5/B7/B8 It seems to be $30 less than umidigi a5 pro but have much less bel...

Recurring bill payments

why is public mobile not recognized as a recurring bill payments?

New Public Mobile stores?

I noticed a PM Careers page with this: https://telus.taleo.net/careersection/publicmobile/jobdetail.ftl?job=RET23930-20&tz=GMT-07%3A00&tzname=America%2FLos_Angeles "Our Public Mobile team is growing! Join our team as we launch our retail stores acros...

Resolved! Log ins fail

Can't log in to either Self Serve or Community so can't reach a moderator. I created a new registration with new user name and password. I was then listed as a new user but still CAN'T LOG IN

Resolved! Loyalty reward

I have been with public mobile for a year as of the 18th of March. I received my 12th bill as of today (14th) but did not receive my one year loyalty reward. Will I get that after the18th or should I have received that with todays bill. Thanks

Moderator

I need to unlock my puk sim

SIM # disabled during registration process, Now I can't do anything!!

I bought a prepaid sim card at a London drugs outlet, and now am wondering if i made a mistake. I went through part of the activation process, entering my sim card and then my info, and then even though I paid for my first month's worth of minutes at...

Data not working

Hi, I have a problem with my data usage...I bought my data on the 6th of March because I reckon that I used all my data, which were included in my plan beginning from the 25th of February. But I couldn`t use this previous data on how I found out late...

Resolved! Re: Umidigi Power WiFi tethering not working with Public Mobile

Hi my phone is not working and i put min in it please helplast issue was wifi and now its mini bought my min from the petro on cote vertu stPLZZZ and to make matters worse i cant even go bk outside cuz i am in self isolation my son tested positive fo...

Resolved! Roaming included in plans?

Not too long ago there was a promo plan that included us roaming and data for I believe 60/month....will we ever be getting that option again? I am in the us frequently and purchasing the 10 day add ins and having a 10 day expiry is not useful and is...

Available funds

I paid $30 to top up my data a couple of days ago, however got a message today that I am over 95% I am not sure if has clicked over because when I log into my account it still states my available funds are $30.00 Is there a way I can transfer this t...

Resolved! I want to get $20 off every 30 days...

Can someone tell me how I can get $2

London Drugs

I had a great experience setting up my new plan and SIM at Kelowna London Drugs, the person helping me was very knowledgeable as she used public mobile herself

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

International student

Trying to setup my wife’s phone but can’t get it to work

I need to talk to someone to help fix my number,

New

Plan is expired, On Autopay and no service/data all day today

Resolved! Self serve App?

Resolved! Registration

Service out?

False advertising?

Account Expired!

Can't add a new credit card, there's no option.

Resolved! How do I add money after I purchased a voucher

suspended account

Resolved! Invoice Request Options

Voucher pin

Communications en Français

Resolved! Gome u7 (kinda vs a5 pro)

Recurring bill payments

Recurring bill payments

New Public Mobile stores?

Resolved! Log ins fail

Resolved! Loyalty reward

Moderator

SIM # disabled during registration process, Now I can't do anything!!

Data not working

Resolved! Re: Umidigi Power WiFi tethering not working with Public Mobile

Resolved! Roaming included in plans?

Available funds

Resolved! I want to get $20 off every 30 days...

London Drugs

Roaming

‘High Speed’ data limit?

I want a cheaper plan

Update email address

cant unlock sim