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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Charging to a new plan dosent work

So i had a number and i got a msg saying that if i dont pay until the 22/1 ill lose the number, today i bought a voucher of 48 and changed the plan in my settings to a 45$ plan, immediately the payment was down so basically i payed 45$ for that, the ...

Can't activate account

I enter the sim number and all the new account information. Then when I go to the Phone Number page nothing works. I want to get a new number, but when I click the button nothing happens. I have tried several times, cleared the cache and tried sev...

Billing

How the billing works?Will I get a physical bill or email if I am not on AutoPay?Is there a smaple of the bill?

new sim old #

i am a brain injury survivor and this has been 9 days and counting of no phone i cant stress how much this has affected my hummble world i want to put my new phone and new sim 89122300002******* on to my p.m.acct.with phone # 25088****wich is in good...

Resolved! Treating non-Canadians like you really don't give a toss

1 why do you not accept international credit cards? I can buy a beer, a haircut, a meal, a car, but you won't let me pay my phone bill. 2 why when I try to enter an international credit card it let's me - even has a pull down menu with my country's n...

Phone not working

The phone I just registered with public mobile… With a $10 a month plan with texts and phone minutes… Is not working… We can’t make any calls and can only send and receive texts when we are within Wi-Fi… I didn’t think you needed data to send and rec...

Tethering problem, help please!

Unlocked Alcatel U50 from Koodo. PM website said - it is compatible. Everything works fine except Internet tethering. No problem creating Hot Spot and connecting to it, but no internet. USB tethering is not working also (enables, but no internet). Bl...

Resolved! Picture texting

I originally had a rate plan for just calling and have recently change to the $ 25 call and text plan but I can’t send or receive pictures and I’m not sure who to contact to correct issue. Can someone please steer me in the right direction. Thanks

Receiving text/calls

Hi, I just activated my SIM this morning and am new to public mobile. Data is working but I cannot receive or send text messages or receive phone calls at all. I’ve powered phone off and on. Any idea why?

Ported My Number from Speakout Wireless, Was charged but Number not Working

Hey, Just ported over my number from Speakout wireless, my credit card was charged and my account on Public Mobile seems to be in good order but the phone number does not work. Can anyone help me out? Thanks a lot

Resolved! new sim won't activate

Could activate new sim card for a friend I referred. Good thing I bought few of them so just used another one. Message I was getting is sim number is invalid however I tripple checked it and it was right. What do I do with it?

Resolved! Is this included in the 90day $135 plan,

Unlimited International Text/Messagerie texte à l'international, shows every time on my account for $30. Is this included or am i paying and extra $30 that i dont use?Thank you.

Cannot send or receive SMS messages.

Outbound texts are showing in my usage history, but no one I send them to are receiving them. Likewise, I do not receive texts that others have sent me. How can I fix this? I transferred my number to Public Mobile from Virgin Mobile today.

Log in issues

Hi Guys, when I try to sign into my account it asks for username (email address)...I try both with the correct password and can't sign in. However if I go the Community page and sign in with my user name (not email) and password I'm in no problem. Wh...

Hi! I'm switching to new plan with autopay on Feb.2 Do I have to make the first payment by self pay?

Hallo Public Mobile Community, *waves* Could I get your thoughts to help clarify my understanding of what I'mto do, or not to do next! I'm a Legacy customer of PM (May 2011 ) and have now subscribed to the $35/Autopay plan. I asked for this new plan...

Over charged

I have been paying $80 a month for a $50 a month plan. I put $150 into my account just over a month ago and its all gone already. What is going on here??????

Resolved! 400 min purchased Talk Time Add-On: "on hold"

I currently have 440 minutes of long distance talk "on hold". I have used 0 amount of my 400 min purchase which i am please requesting to use.

I am not getting all my inbound text messages........Please help!!!

Can my account be reset?

Did not receive promo of 2nd month free during activation last month

Hello Community, I would like to know why have I not received credit for 2nd month free in my account. I activated my line last month during the 2nd month Free promo but have not receeved the credit yet, My account expired today .. Phone number : xxx...

Resolved! Port number out sim but reuse SIM, or reuse old expired SIM

The most current info I can find is almost a year old and just want to double check if any thing has changed. So my 2 questions are: Is it possible to port a number out of PM but still re-use the SIM for another number, as long as the account has not...

Resolved! Koodo prepaid transfer

@Amine_E I got your message but I cannot reply. It says you have private messaging turned off?

Resolved! can not change plan via self-serve

I was not able change my plan via self-serve since this morning, it shows blank on plan change area, is there outage happening. I am in rush as my data ran out. thanks.

Virgin mobile 49 dollars for 6gb lte.

So my old carrier is offering 49 dollars for 6gb on full lte. I wondering if I should jump back on board...I have no issue with public mobiles speed but I could be faster when loading some web pages etc. Im wondering if public will match or at least ...

Resolved! New Sim Activation - Invalid Sim Message

Hello, I am trying to port my number over to Public Mobile and am having issues with the first step. When filling in all my information I am constantly getting an error that my newly delivered SIM is invalid. Can you please help. Thanks, Ella

Resolved! Payment voucher won't add to account

Just got back from purchasing a payment voucher, adding it to the account, the page tells me that the voucher cannot be added/isn't recognised. Are there system issues going on right now, or is there maybe a way that a mod or user could help me out ...

Why is my Auto pay not working?

I am supposed to be on Autopay and all of a sudden this month it is not working and I have lost service. I am getting frustrated as there is no one to contact to get this issue resolved. How do I get this resolved immediately!

Resolved! Double payment

The system allowed 2 payments to be credited to my account, without letting me the see the payments go through, kept saying oops something wrong, but was charging my card without letting me know a balance due and I had to enter the amount manually. ...

Public Needs to have MORE Add-On Data Packages beyond the 200MB and 1GB

PM used to have the 500MBI think PM needs to have it denominations of:250MB500MB750MB1GB1.5GB2GB This way, People can then choose WHAT fits their needs per say. Just saying, I think the 200MB and 1GB is Not enough variety at times

Resolved! Cellular network not available

I have this phone, unlocked, works with other cards, I think it should work on Public Mobile: Doogee X7 Pro. My plan is the standard $30/30d, activated and paid. In the SIM cards settings I have the TELUS labeled card active, and set as the preferred...

Payment voucher purchase locations

Im not sure if I'm looking in the wrong place but is there a listing of which retail stores sell the payment vouchers to add money to your account?