[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unable to change plan online
I am unable to change my plan. When I go to the self serve section to change my plan, no other plans are listed for me to choose from. I think that this page is broken.
US/Canada Long distances Add-on Usage Balance Verification
Hi, I have a provincial-wide (Ontario) unlimited calls plan. The Usage Balance shown seems a lot off than expected. How can I verify my out of province calls? I have tried browsing thru the phone usage history but it's really lengthy and time cons...
Getting started is extremely user un-friendly
Right out of the gate I hit a problem: my email address was "too long".I have had the same email address for years. It is the only email address I use, and it has never been rejected until today.After browsing the Get Help section and finding there s...
Response time for Moderators
Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!,
banking
I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help
Resolved! 3gb promotion.
Just wondering is this promotion will be added on my plan automatically since I’m a new subscriber in PM. I subscribe last month just because of this promotion that they offer. I do have my $50 monthly plan. Thanks.
Resolved! Public Mobile TV !!!!!!!!!!!!!!!!!!
Got this text today anyone can explain whats all about ??????
Resolved! CONFUSED ABOUT DATA USAGE
My plan allows for 1GB of data per month. My phone is showing that I have used 2.2MB of that.But today I received a text from Public Mobile saying I have used 75% of my data for the month. What does all this mean? My "month" starts on the 8th of each...
SIM issue
I am a Public Mobile client.I have a working SIM card installed in my Asus Zen phone.I just bought a refurbished iPhone 7 from Orchard which is unlockedI took the micro SIM card out of Zen phone, punched out the nano SIM card out of micro and instal...
Resolved! Public Mobile $5 SIM card
Public mobile has a current promotion of $5 for their SIM card. Is this online only or will the SIM be $5 at stores as well?
Haven't received 1 GB for signing up
I ensured that I fulfilled the requirements listed on your webpage to receive a free 1GB data bump up. Now it appears that I am being charged $15.00 for what was offered on the webpage as a free bonus for signing up (and one of the reasons that I sig...
Resolved! New customer - Free3GB - wrong email address
Hi,I am in the process of transferring over my number from Lucky to Public Mobile. Will it take 2 hours or more like 24 hours? I just registered using the wrong email with the promotional code, how can I change the email address, so it matches with t...
New transfer
I've just transfer my wife phone from Virgin, also ported her number and everything was flawless.The transfer happened in seconds. We could not be happier.Thanks.
Resolved! PUK
I want to get my PUK
Resolved! Charged but SIM does not work
I recently got a SIM card for Public Mobile at Walmart, and they said their policy is to activate the card on the spot, and so I let him. It seems he has unintentionally done it wrong. I am coming from Koodo, and I require my number to be ported over...
Resolved! on auto pay and service just got cut off
Auto pay shows active on my account and due/payment date is tomorrow yet my service got cur off tonight. I made a manual payment and it's back on. I wonder how many calls I missed? Will it happen again next month?Do I still get my auto pay bonus?
Resolved! No Data.. Can't connect.
Hi all,I can't seem to get any data. I went with the $25/ month plan that includes data..In my SIM status on my phone, it says network disconnected. Maybe a bummed SIM card?Yes, my data was turned on..Any ideas how to fix it?
6x 10$ of bonus
I've been reading about users getting a pa 6 time discount if 10$ a month?! How do I receive this and why haven't I received it??
Resolved! Sim unlock pin
I'm having problems ou5ting my public mobile sim card in a Samsung j1.6 phone. When I insert and turn on phone it asks for sim unlock pin. Which looks to be only a 4 digit pin. I've contacted moderator team and so far have not had any luck getting an...
Resolved! Only one payment showed up on phone account
My bank account shows I have paid twice but only one is showing up on the account. Who do I talk to find out what happened and get credited fir the extra payment?ThanksJanet
Out going call display
Hi all. I transferred my daughters number from Fido months ago. Here number had belonged to someone else before( I’m assuming with Fido). She was getting calls from people looking for this person. We haven’t had any issues with her outgoing call disp...
Resolved! Ordered a SIM card online on May 22 and still haven’t received it
Hi, I’m not sure what to do. I ordered a SIM card online on May 22 and received a confirmation email saying I should be getting it in mail within 7 days and it’s been way beyond that. What should I do and who do I contact? please advice! thanks
Resolved! My new Triple Punch Sim Card on Iphone 5s says Sim not supported, etc etc
My Iphone 5s is supported, but when I put the new Triple Punch Sim card, bought online through Public Mobile, I get this message:" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activat...
Resolved! monthly charge
I'm looking for info on your $15 month plan. Is this a re-occuring monthly charge with any remaining minutes at the end of the current billing period zeroed out at the start of each billing period, or if one has minutes remaining at the end of the b...
Resolved! How do I cancel my plan?
Hi,Can someone please let me know how can I cancel my plan (if I leave the country, for instance.Thank you!
Resolved! Wrong Sim Type
I am new to Public Mobile. I just received my iPhone 7 and my new PM SIM card in the mail. However, the iPhone 7 uses a nano SIM card and I ordered a regular SIM card. What do I have to do? Will I incur extra costs?
Resolved! I am not seeing my rewards on my account.
I should receive a $10 credit for signing up using my friends referral code as well as receive a a free month in my 2nd month. Why isnt my account reflecting this? thanksNad
Resolved! Sim Card Error.
I just activated my sim and everything but the my iPhone isn’t accepting it. It makes me go to an activation page but come up as an error. I already called the previous owners company. (Virgin) to unlock it but it’s still showing the same error..
Plan expired
I was not using my mobile due to covid. Now I realized its past 90 days. I want to restart my service with old number. Could you reset with my old phone number
Resolved! Paid for my plan but it is oh hold. what to do with that?
edited by computergeek541: phone number removed
