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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76104 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76908 Views
  • 181 replies
  • 32 Bravos

Resolved! Rewards

What are all the different ways I can earn rewards so I can reduce my monthly bill?

CTeco by • Great Neighbour / Super Voisin
  • 2277 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone number still not on network

Hello everyone, I've activated my 2nd number (using different email address from 1st number) at noon today but it is still not on network 7 hours later. I port the number from Rogers. The first number activation took me 45 minutes to be able to use t...

cathy75 by • Good Citizen / Bon Citoyen
  • 1799 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile 1GB Price add on

https://mobilesyrup.com/2020/05/22/public-mobile-cost-1gb-lowered/ Yay. My whole $120 cost of 8GB's helped out. The cost of the 1GB add on is now permanently at $15.  Now still the Plans are better deals if you need a lot of data. But I believe this ...

brettster99 by • Deputy Mayor / Adjoint au Maire
  • 2555 Views
  • 5 replies
  • 3 Bravos

Resolved! acceptable phones

I have an old(er) Nokia 2125i model (that's what it says inside). Will it work with Public Mobile networks?

wiggymac by • Good Citizen / Bon Citoyen
  • 3735 Views
  • 11 replies
  • 0 Bravos

Best plan for Apple Watch ⌚️

Hello fellow community members! What is the cheapest way to keep an Apple Watch (cellular version) connected to the internet? How much internet do you usually use with an Apple Watch? Any other tidbits you can share to help with the purchase for a Pu...

swingdummy by • Good Citizen / Bon Citoyen
  • 18723 Views
  • 16 replies
  • 1 Bravos

$25 Promo Code not applied to account || Why?

I registered for PublicMobile. I entered my promo code and it was accepted. I was to receive a $25 credit.  Where is the credit?  How come it is not appearing in my account?  

MikeUla by • Great Neighbour / Super Voisin
  • 1564 Views
  • 6 replies
  • 0 Bravos

Resolved! Account suspended and can't make a payment

Have my account on autopay and my service was suspended because it shows that I have not paid. My cc company said everything should be fine. Tried to remove and add CC again as well as another CC but the payment does not go through. Who do I ask for ...

ml-123 by • Great Neighbour / Super Voisin
  • 3982 Views
  • 14 replies
  • 0 Bravos

Resolved! Issue with SIM card

Hi I purchased a SIM and went through all the steps to activate, only to get an error screen. Now my sim is not valid. Anyone have any thoughts?

Carniam by • Model Citizen / Citoyen Modèle
  • 1811 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Blocked on WiFi

Hi Why is my data being blocked on my phone when I'm on a mobile wifi Hotspot? I didn't realized I'd gone over my data limit (since topped up), but shouldn't it be fine when I'm connected to wifi? Also, how long does it take to unblock data after you...

FeeFieFoe by • Good Citizen / Bon Citoyen
  • 3651 Views
  • 10 replies
  • 0 Bravos

Resolved! Active but not working

My phone is not working but it shows active. Payment made but not due until May 29. Shut phone off and waited. Nothing!Need this fixed or my money back so I can get a working plan

Harmony_1395 by • Good Citizen / Bon Citoyen
  • 2800 Views
  • 12 replies
  • 0 Bravos

Resolved! friend referral

Wanting to clarify the friend referral.....so if my friend uses my code - who gets the $10 credit? I know it can take 72 hours to show up.....I know I will get the 1$ for every month my friend stays on.....it's the initial that I'm not clear on

hp_ph by • Great Neighbour / Super Voisin
  • 2346 Views
  • 9 replies
  • 1 Bravos

Resolved! Cheapest way to pay?

Hey guys, what's the cheapest way to pay for a PM plan?I've heard of a 5% off credit somewhere, is that still around? For reference, I'm in Alberta.  Thanks

Resolved! not receiving incoming calls

I activated my new PM account yesterday and requested to port my number from Virgin Mobile. I received a message from Virigin saying they had a request for the number.  The data works and I can make call out but I am not receiving any incoming call. ...

hp_ph by • Great Neighbour / Super Voisin
  • 1646 Views
  • 3 replies
  • 0 Bravos

Resolved! Adding funds and taxes

Hey all, I have my account set to auto pay, but wanted to add funds to my account. I was charged tax to add funds to my account, am I going to be charged tax again when my payment goes through? 

Ngoik by • Good Citizen / Bon Citoyen
  • 1642 Views
  • 3 replies
  • 0 Bravos

Contact by Moderators

Hello for some reason I am getting emailed twice daily from the moderator team asking if everything is ok?  I did not reach out to them but was asked if I needed help. I replied, no thank you for asking.  Today I signed in and had 4 more messages. Is...

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Barbie2 by • Model Citizen / Citoyen Modèle
  • 1620 Views
  • 7 replies
  • 0 Bravos

Resolved! friend rewards

my friend rewards went from 52 to 23. can someone explain what may have happened?

gsphpr by • Great Neighbour / Super Voisin
  • 1739 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing Code

Hi,Can I change the code that I used for my activation into my husband's code(xxxxxxx) so that he can take $1off? Edit:  Referral code redacted by will13am.  Posting of referral codes, seeking referrals and offering referrals in the public forum is n...

Hyeyeons81 by • Great Neighbour / Super Voisin
  • 2335 Views
  • 7 replies
  • 1 Bravos

Resolved! Referring your first friend

My husband received a text that he got a referral.  We checked his account and we see the friend and $1 referral. What we don't see if the extra bonus for referring a friend between May 14-31st.  Does that take more time ?

Dolphin1 by • Model Citizen / Citoyen Modèle
  • 3052 Views
  • 13 replies
  • 0 Bravos

Resolved! Samsung Note5 sim card error

Hi, my phone won't accept new sim cards, it asks me for PUK every time and I have tried 2 different active sims from different providers. The PUK's I got from the pmobile mods here don't work. My public mobile sim works on other phones without asking...

russianshaco by • Great Neighbour / Super Voisin
  • 1904 Views
  • 4 replies
  • 0 Bravos

Resolved! unable to log into my account.

My email address is xxxxxxxxxxxxx.I tried to login, but got a failure,tried to reset my password, got another failure. Please help. Thanks,

xiaolongxie by • Good Citizen / Bon Citoyen
  • 2286 Views
  • 7 replies
  • 0 Bravos

Resolved! Self Serve Down EDIT:UP AND RUNNING AGAIN

Hey, everyone, is self serve to working for you I have my account my wife and my moms all say password not working.  My web browser remembers the passwords so it is not a browser issue, all cache history etc and even tried on incognito.  EDIT: ALL GO...

Naepalm by • Mayor / Maire
  • 1968 Views
  • 7 replies
  • 3 Bravos

Talk is not included in current plan.

I recently switched to the 3GB + call and text promo, but ever since I switched, I can't send or receive calls.  At first, it was both my texting and calling that wasn't working. But after contacting the moderator team, they got the text resolved, bu...

SunnyK by • Good Citizen / Bon Citoyen
  • 1570 Views
  • 5 replies
  • 0 Bravos

sim card

I have two public mobile sim cards purchased online two weeks ago. one shows it's public mobile the other is dead. how do I get a replacement sim card?

jere by • Great Neighbour / Super Voisin
  • 1383 Views
  • 4 replies
  • 0 Bravos

Resolved! Add ons

I pay for GB add ons and it never tops me up but always takes my money

Donnie by • Great Neighbour / Super Voisin
  • 1393 Views
  • 5 replies
  • 0 Bravos