Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me
I'm suggesting that a friend switch to Public Mobile from Koodo. She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past. I thought Koodo...
Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?
I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...
Does the Voucher work for texting or just data in Canada
Hi fellow members, I am one of the lucky ones who got the one time extra 1GB Promo add-on a few days back. I thought of it as a "buffer/safety net" data since it does not expire until you use it up. Very happy!It was added to my account as an add-on....
I just stop my autopay, why it still charged my credit card?
i changed my password and am using the right email/user but it only lets me log into Community, when i try to log into self serve it tells me my login attempt failed.
Hi,The person I referred, didn't receive 10$, why? ThxAdrian
Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve. What do I do? Thank you
I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment
Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?
I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?
I went through the process of activating my card. After completing the final step (inputting payment info), the site timed out. It appears that my Self-Serve account was not fully set up, however I used my a referral code during the set up process an...
Good evening, I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan. My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12...
Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...
Hi all, I am going to be traveling overseas and I’m trying to setup call forwarding with Fongo, but it does not seem to be working. I followed the iPhone call forwarding instructions on here but when I get someone to call me as a test, the line just ...
Hi,I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll nee...
I need to change my plan and cant get online because i forgot my password and the email uses is deactivated..
I have changed my login name with a new email address, but the reset password still go to my old email.How should I update it?Thanks
Can I get a contract
I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'
Hi, I'm new to Public Mobile - during my online account registration, I got to a point where the system indicated the email I entered was "already in use" (which shouldn't be the case, it was an email unknown to Public Mobile). At that point, I press...
My plan was set up on automatic renewal and the funds came out of my account for $56.50 Sept 7th. The plan is now expired and I have to pay again in order to reactivate it. When I look closer at the Payment History I see that there is a $50 payment ...
This morning i got a text saying that my account needed a manual payment to top up, i assumed that autopay broke somehow. so i manually went in to the self serve portal and noticed a balance of $0 so made a payment and selected to pay the Amount Due ...
We're on day 4 with no power after Hurricane Dorian ripped through our province, and no sign of getting it back until the weekend. Just wondering if public has any kind of help where they can forgive my data useage or something like that. I've got 20...
I tried many times at different computers to activate the SIm account. Message was sent to moderator but no reply yet... My credit card has no problem... can any one help me with the activation of the account? thanks!!
Hello, I can't find this cell phone on the list. Is it possible to use this phone with Public mobile?
