Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am new to PM. I am located in Toronto. I am using the $30 plan with canada wide calling.When I call a 437 number, which is local, they have a message saying that I may be charged for long distance.Why is that? What can i do to fix this?
Hello!I am trying to not incurr charges and don't quite understand whether I will be charged with 1-8XX numbers especially when I have to call the Canadian government. What I tried to do was find the origin and I do find some of these numbers are bas...
Just topped up my accont for my plan today, $43.00 was suppose to come off my CC but instead $48.59 was taken out, my sister had the same problem last month they took almost double out of her CC.
Good morning PM, I was told that if i have a 3gplan it wouls be a litle faster if i disable LTE on my phone, anyone know how i can do that, my phone is a Moto G3
I’ve ordered a SIM card more than a month ago, and it never arrives. What should I do?
I was on autopay but payment didn't go through this month for some reason, now I am locked out of my accound as I forgot my password.
Could you please setup my monthly due day today. I run out my text.
Hi. I bought a payment voucher and it has been rejected by the system with the message, "Unfortunately, Voucher could not be added. Please verify the Voucher and try again." I tried to enter the voucher through calling public mobile with the same re...
Can someone please tell me how to reply to people's statements or questions on here? lol, Every time I notice someone else replying it contains the person's user name and the original message being replied to but no matter how I try it just doesn't h...
So I am looking to sign up with Public Mobile. Just wondering how you find the reception and the service with Public Mobile. I understand it is all online but how does that work and what are the big drawbacks. Also, how do the referrals work?
Hello, I recently signed up for public mobile taking advantage of the free SIM deal on Feb. 2nd instore at London drugs. Went through the full process setting up the account and autopay for a SIM card, but received a generic error after the last step...
I should get 10 for refferal rigjt?
What carrier do you switch to while in the US, and can you bundle the $20 talk, text and data plan with the 1GB data plan?
title how long until my service gets put back on, if ever?
I signed up for auto pay soon as I did my account now my number is cut off I tried to manually pay on your website and it gives me an error message phone number 506-xxx-xxxx EDIT: number edited by NDesai
Using 'RSS to e-mail' services instead. Here's how:find an RSS to e-mail service (click this Google search). I chosehttps://blogtrottr.com as it was the first one to come up, has good reviews, and it was super simple to set up with 2 available option...
Hi,I'm a $40 5gb data plan happy user I've recently switched from android to ios and a lot of pictures (taken or from photo library) I cannot send. I get "Not delivered" :-(. I believe this could be related to the picture size, as I believe (ba...
I need to know my account number
I have a new US T-mobile Samsung S7 SM-G930T that does not seem to connect to the Net. I do get a message from Public Mobile giving me 5 reasons why I can not connect. If I cannot connect where is this message conming from? I have a 1gig data package...
Hi, To make a long story short, I'm using my PM sim is inside a device without a screen and occasionally I get texts from number "8001". I just want to know if this is a public mobile communication or some other spam text message, as I'd like to st...
Hello everyone !! So ... can a Telus prepaid card be used to pay a Public Mobile account? Appears that answers to this question are more than a year old, so I'm curious for a current answer Reason for ask: someone has a bunch of Telus prepaid cards a...
I've been with Public for a while, no change in phones just the plan recently.I'm getting this error when trying to make calls and my texting doesn't work.Please help?!
Hello, I paid online to make a payment for my public mobile line. When I checked my transaction history, it turned out I paid twice and $90 was reduced from my debit card instead of $45 and my payment still ends at 7th of March. Can anyone help me wi...
Hi everyone, I am new here and want to buy a plan tonight, I would like to have a referal before i do, anyone interested???
Hey there, I activated a plan with Public last month ($20 per month) and you guys charged me twice 22.60 for the plan and 20.34 went somewhere else. How can i get a refund or get the money back on my account becasue the money just disappeared. I have...
Hi everyone, I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I ...
i never registrered my account when i first got it because i didnt know i had to. my phone got stolen so i bought another phone, and went and bought a new sim card. how do i activate it, ity has to be done online?? i am seriously lost.
Hi,I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.
I often see posts telling iPhone users to set the APN in order to get cellular data working properly. Generally speaking, this is not applicable (and often not possible!) because the APN (amongst other settings) are established by a configuration fi...
Hi all, I have 2 PM accounts, one for my mom and one for my brother. both have autopay set up. Today my mother is unable to make calls even though her bill should have been paid for automatically from my credit card. when i tried logging in I got the...
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