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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I opt out of Public Mobile Services?

I pretty much want to switch to Rogers cause I need to use their data plan as my data source since Public does not offer the 512kbps after overages. What can I do?

Resolved! Porting problems

I have a new phone and activated my card and can't seem to get my number ported over.Its been 3 days my old account was petro can - they use my phone number as an account numberi provided PM with the IMEI of my old phoneI have a 4 digit pin from pet...

Resolved! Long Distance in Toronto

Hello,Im starting off and got the $25 unlimitted plan with 500gb of data. I wasn't sure what to do with the long distance add on so I left it blank. My question is, what is considered a long distance area code? We have so many here: 416, 647, 905,...

US Roaming 1G not working and I need it!

Our family is on day 2 of a 10 day vacay in the US and I purchased the 1Gig US roaming but it's not working! I checked my mastercard and can see that it was charged.. I don't often post on here, but I need some help.. asap! Thx in advance!

Resolved! Changed phone and sim

Hi i upgraded from S5 to an S8 so i had to get a new sim card i transferred my stuff between phones then went to my account and changed sim Numbers but i was expecting my phone number would switch also. what is the procedure to keep my same number

Can't enable some 2factor verification

Hi. New phone just set up, new number. It begins with 672 area code which I've been told is new and not recognized by all apps. Can I please get a new older area code that is recognized.?

Phone is hacked

Somebody hacked my number and phone. They made SIM unregistered. How this problem is solved? I need help now.

Resolved! Cannot receive verification codes

Whenever I use my number to for apps they usually ask for a verification code sent to my number. Problem is that even though the app says they have sent the code, I will have no new messages pertaining to the verification code, making it so i can't l...

Resolved! Over charge

Hi, my credit card statement showing I was charge twice for $40. In total $80 was charged. I have autopay reward for $2 and $10 for referral credit. I should have paid $38 for janurary 5 2020. $50-$12 = $38. But I was charged $40 then another $4...

Resolved! How can I talk to a human? -- I got charged but there was an error and I am not activated.

My activation failed with a "generic error" (very helpful!) but it didn't stop the transaction from going through. My money was taken but it won't let me login and when I try to recover my password it says it doesn't recognize the email address. So I...

Resolved! No internet before and after DUE DAY, enough fund, money has withdrawn from credit card.

This had happened 3 times. Jan 09,2020 is the due day. But my internet service stopped yesterday afternoon. My account suspended this morning even the payment has been taken from my credit card account. MY account on Public Mobile showing inactive, ...

Can't call local numbers - "No Long distance add-on message"

Starting yesterday I can't make any calls on one of the three lines that I own. This is my plan:100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes Any number I try to call, local or otherwise, gets an error message saying that I don't have a l...

Resolved! Do I need to contact my LD carrier now that I've ported my number?

Hi Everyone, Hopefully, I didn't ask this already. I was previously with Bell on a landline number. My long distance was with an independent carrier because they offered a much lower cost per minute for long distance calls. So whenever I made a lo...

Random Charges on credit card

Hello,I have noticed some odd charges on my credit card. Aside from sometimes being charged more then my usual bill by a couple dollars (probably varies from my 1, 2 dollar savings) I have noticed a charge for 11.50 for no reason.Also, in November I...

Kids smartwatch

We are considering this smartwatch for our son. Can this be set up on your service with the $15/month plan? https://www.myticktalk.com/products/ticktalk-3

Resolved! My rewards did not reflect on my 1st bill and no data connection via public mobile data.

Hi.I just joined public mobile. I referred 4 friends and also setup auto pay. No sure why my first billing showing $35, but I got SMS mentioned about $2 autopay reward and $4 refer friends reward and I should have 4 referrable credits ($40) but none ...

Why was i not automatically upgraded? I pay for an old plan & you offer a new one for the same price

I have been a loyal customer for a couple of years, just topping up my account from my phone. I looked online which i rarely do just to find out Public Mobile has upraded the plan that I have always used and now includes Data. I wasn’t going to compl...

Changing my plan

I'm trying to change my current plan from $10 to $35 but everytime I go to payment it's giving me the figure of my previous plan. I tried signing out and signing in again but that doesn't help. I don't want to put money on the account and accidentall...

New customer referral

My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help! XxxooO

Resolved! 4G LTE band 2 (1900) and band 4 AWS(1700/2100)

Hi: I recently bought a Xiaomi Redmi Note 7 (Sub-model: China). It has the 3G 850MHz, 1900MHz and 4G LTE Band 5-850MHz, Band 7-2600MHz and Band 40-2300MHz. It's working with PM in the GTA and I have good network signal and data speed. My question is ...

Resolved! No talk minutes

I added the 400 min international call add-on a few days ago and successfully called the UK. I've just tried again and it rang but noone answered. When I called back ten mins later suddenly it's telling me that I don't have a talk option and it won't...

Resolved! Mobile data leakage.

Good day, I have the 250 mb of data on the $15 autopay. I have turned off mobile data on my phone. I noticed today in my account daily usage system that I used data on the 7th. Even though I was at home and connected to WiFi. Does anyone know wha...

Resolved! I have three PM accounts, am I doing this right?

I have three PM accounts for my three teenage kids. This is great as i've got the $15.00 a plans. I use autopay on all three and two of the 3 are referrals to each other. I;ve got 2 questions I have to manage these three plans with 3 different emai...

Resolved! Transferring my Koodo prepaid number to Public Mobile

i just want to retain my old koodo prepaid number to public mobile.

Plan

Are you able to keep a grand father plan

Not receiving long distance call from Ontario

I have the basic 100-minute Canada wide plan and have made numerous calls to and received calls from within BC, including Vancouver Island and the Galiano. I also phoned a friend in Toronto and left a message for him to call back so I wouldn't be usi...

Resolved! 1GB Promo and Holiday Giveaway no longer available in my account

I have noticed that my 1GB promo and 1GB Holiday Giveaway is not in my account anymore.The weird thing is the 400 min LD is still there.The two promos are not shown in my account even after monthly renewal.Any helps with this would be greatly appreic...

Resolved! How much data is 250 MB?

I just received a new Samsung A8 phone as a Christmas gift. I've always only had a flip phone and have never owned a smartphone before. I was looking at the Public Mobile plans and liked the $15.00 month plan with 250 MB of data. Since I have no idea...

Resolved! Payment change

How can I change my credit card for auto pay My credit card was compromised and I had it cancelled, so I need to enter in the new one for autopay

Resolved! Some incoming texts come from a different number than the actual sender's number..?

Switched to public mobile a few weeks ago and everything good but this one issue. As title says: I send a text to a friend who's number is 604 *** ****.They get the text and respondI receive their text from the number 044 604 *** ****If I reply to t...

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