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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! First time login issues need to pay my bill!

Hello there.Okay my father bought a sim card and registered an account at Walmart. Everything was working well until he realized they had given him a temporary password to sign into the website and continue payment. My phone deactivated today cause o...

Resolved! change my plan

I am a new user. At the beginning, I selected a plan without US International call. Latter, I used add-one to add this feature (400 minutes US call). However, I found there is a better option, $50/mon plan with the unlimited US call. I am wondering i...

Resolved! Unstable Connection

Hello, I noticed connecting to PM including the community site was unstable this morning. I could log-in, but taking long time or time-out. It is still slow but seems OK now. Did anyone have the same issue today?

Resolved! Mysterious surprise bill!

Hi,I was recently charged a mysterious 10.35$. Reasons it's mysterious: 1- My billing date is the 27th of each month and public mobile took this amount Jan 31st; 2-I have a 101$ credit so past months have been free of charge and so will the next on...

Possible nex customer

I have a older iPhone 5SE that I am seeking to put on a new phone plan. I currently have a phone number through my employer and am retiring this month. I have had the number for almost 20 years, so obviously a lot of linkages to this # ! Obviously I ...

Resolved! Incoming USA calls

Can I receive calls from the USA if I only have the Canada plan?

$15 plan for Ontario (Ottawa)

Hi Guys, I am thinking of switching from Rogers to Public Mobile. I am based in Ottawa, ON. My questions are as follows: (Sorry about asking too many :))1. Does Public mobile have good coverage in Ottawa and the suburbs?2. For the $15 plan, how do yo...

Travelling from Canada to Cuba

I am travelling to Cuba from Canada next month, I'm wondering if there is any add ons to be able to use my phone data regularly?

How to purchase add-ons immediately

I would like to add a data add-on my account immediately. I added it and it says my account has $10 available funds. What am I doing wrong, as it is not active on my phone... TIA

trying to renew

I am trying to renew a plan for my number but I annot login to do it. when I try to reset my password I get an error messagehelp!

Re: Sorry ,your login has been disabled

Hi, i got the same massage

Plan

How can you change the date of plan

Resolved! phone compatibility

I bought an Alcatel Go Flip phone for use in medical emergencies with my elderly parents. I didn't like the Virgin Mobile plans so I bought a Public Mobile Sim card (the phone is unlocked). The phone worked with other sim cards in the store. I assume...

Resolved! sim card

Emergency calls only. What does this mean?

Resolved! Remained credit after porting number

Hello, Could you tell me what gonna happen to the remained credit with my old carrier after I port my number to PM? will it be transferred to PM? Thank you,

Additional Billing Fees/Charges

I'm looking into swapping providers (currently w/Bell).I see a plan right now on PM advertised for $40/month for 4.5GB data + unlimited text/calls within Canada. I don't need any international/roaming additions, etc etc. I already have a phone that w...

Letter to describe how number ported

Hi,Is somebody there to repond?

can you add extra data to an exiting plan

rewards

the rewards for 10$ off for 8 months is not working for me

My rewards is not posted nor applied.

I opened the accounts on Feb. 3rd, 2020 in Walmart. My plan is $40 plan with $10 discount for 8 month. Also, I set up for autopayment and $45.20 was paid through autopay. As I looked at my reward on my account, my rewards for autopay($2) is not appl...

no service

I switched over from Bell Mobility around 7:00 pm last night. It is now 9:00 am the following day and I still have no service

Dual Sim Card

Hi there, I currently have two phone lines through public mobile (one for a small business and one for personal). I heard about dual sim cards, which would be awesome for me. Would like to ask what steps would I need to do to set this up. Do I need t...

Plan Expired

It says my plan is expired, but I just made a payment. Usually the plan is activited immediately. Please help.

Resolved! Phone compatibility

Hello everyone. Would anyone know, if Samsung Galaxy A40 is compatibile with network in BC? Couldnt find him in the list. Many thanks.

Appears Community forums received an update?

Looks like we received an update. When a solution is selected it appears as the very first post now. Good job Public Mobile

Alcatel Go Flip browser data not working

I've recently signed up for PM's $25/mo prepaid plan with 500mb of data. the phone i'm using is an Alcatel Go Flip 4044V. when I try to go to a website (any website) is says:"Server not found. Can't find the server at ... [insert web address]" the we...

Issues, experiences, solutions, suggestions?

Something in my private message inbox today: "Hey Korth ... I'm currently interviewing for a role at Public Mobile, which involves us working on a case. The basis of the case is to focus on the customer experience for public mobile users. We have bee...

Activation

Hi, is there another website that works to activate service? Multiple phones, multiple browsers, clearing cache, clearing history, nothing works. https://activate.publicmobile.ca just hangs on a blank white page and never loads. thanks

Texts wont come through

I forgot to pay my bill on the date it was due so my phone was temporarily disconnected for 1 day until I paid the bill. People told me they were texting me while my phone was disconnected so I assumed the messages from these people would come throug...

Resolved! Is there someone I can speak to over the phone about my account?

Hi, I have just signed up for Public Mobile and I have encounted some issues that I would like to speak with a staff to address it. Is there a number I can call? Someone who can help me out? I used the bot and it directed me to submit a ticket. I tri...

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