Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was on $50 plan and then switched to $60 plan. Two screen shots are attached and both showing plan descriptions. The plans are different but the descriptions are the same. How is that possible? Well mistakes happen but should this happen to a phone...
My plan says it includes 500mb data + 500mb bonus, but data isnt working on my phone. Ive turned mobile data on in my phone settings but still nothing. My self serve shows that my data add-on is active and that none has been used. Help.
The view my useage/view usage history view on the public mobile webite does not appear to show am or pm on the time stamp. As an example what I see is: 26/08/2019 12:29Web 0 MBMB$0.00 What I would like to know is whether 12:29 is in the afterno...
Hi All, So I have a $5 Voucher from Public mobile but whenever I try to add it, it says that Voucher cannot be added. The exact message is: "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again." Background...
SpoilerHello, I was just wondering about any good plans for travelling out of the country for say maybe a week. How much data and what will it cost me? Hello, I was just wondering about any good plans for travelling out of the country for say maybe...
I just received SMS notification that the 1GB data bonus has been applied to my account. Checked all of my accounts and the data bonus has been applied. Based on the announcement, the expectation was these data bonuses would not be issued until aft...
Hi Recently I bought the the $20 US talk/data/text add on. During the period of the add on was valid I was able to receive sms text messages. Yesterday I received a text from PM giving me a heads up that the US roaming package expired tomorrow. Y...
Hi, Is it possible to sign up for a short term plan. Say 4 months? Best regards, Lukas
I'm new to Public Mobile. I did a phone number transfer. I cannot receive calls. I cannot receive SMS and SMS i send goes nowhere (it doesn't show a fail to send error). However I can make calls, and my number shows OK on the caller ID of the number...
My plan just rolled over for the month (plus I received the 1G gift of data) and I just received a text message from Public Mobile saying I’ve used 95% of my data. This is impossible and it won’t let me access my usage info on my account. Has anyon...
on the $15/month plan which has 250mb data but did not receive the 1 gb bonus in my account. Been a member since May 22
Dear Public Mobile, GPRS/2G might be already outdated.But honestly GPRS/2G signal (still) have much better quality for calling and text (mostly no call drop). Would you mind consider to bring back that GPRS/2G signal?
I know this maybe odd. I wonder it would be great if PM add alternative payment using PayPal.
It would be great if public mobile make plan in the future for unlimited incoming call & text.
I forgot my password for my self serve. So, i click the forgot my password button to get a confirmation email for my new password. However, I didn’t receive any of that. I’ve tried around 3 to 4 times. What to do?
I've had my account on auto pay for over a year. Now all of a sudden my service was interrupted for non payment. I tried to pay with my credit card on file but it kept saying that it couldnt verify my credit card information. I called my CC company a...
Hello @Luddite @NDesai @ShawnC13 @will13am @mimmo @stonechucker @computergeek541 @SD08, Firstly I would like to thank you for the fantastic work you for the Public Mobile community, you are a big part of what makes this community so helpful and welco...
https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437 Messaged this person with a private asking to finish my number change after I switched over from Koodo. Haven't heard back in a few hours so just wanted to make sure. I...
Hi. I am trying to activate a sim card. When I click on the Activate a Sim Card link under Getting Started, I receive the following message: "activate.publicmobile.ca - Connection failed" "Error code 20" "The proxy failed to connect to the web serv...
I received a text message from Public Mobile stating that they had "added a one-time 1GB" to my account, and to check it out at selfserve.publicmobile.ca but when I touch the link with my Cellular Data on, it says I have no internet. When I touch th...
can I send a group text with someone with an android in the group? I have an iphone 7 and everything is updated. It keeps on saying it isn't delivered. Group messaging is turned on
I have been with public mobile for 6 months. I got an text message from them telling me that my plan was renewed but i still can't text or call anyone. I tried they robot but couldn't help me.
I am starting to regret coming to Public... I am not getting the service I should be getting... In some area within North York I get no service at all... No data! This is a joke. I'll stick around for 1 more year and if this problem continues I will ...
@CS_Agent I bought the US roaming package and it's been consuming my plan data as well? That's not right, is it? Can I get a credit for the nearly 250mb of data on my plan? I just received an alert I'm near my limit. Thanks!
I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working
I am a new customer and I got no internet yetcan make call and can get call text works too but not internet, i did apn setting too not of any usedoes anyone knows how long should I wait till I get service? I got no response from moderators
I get this error whenever I try signing in to my self serve account and the same message appears no matter what device I am usingError code 20The proxy failed to connect to the web server, due to TCP connection timeout.
Hi, My service has been suspended though I paid my bill. Cannot log into public mobile self serve either. Is there any customer service live person I can speak with? Also at what number?
new iPhone Xr . message says SIM not Supported. Phone is unlocked.Got a new SIM card. still getting same message.
