[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PORTABILITY PROBLEM URGENT - porting number
I want to move to freemobile from my number of public mobile . BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN ...
Huawei mate 10 pro
Hello all, Do you know if the Huawei Mate 10 pro is good with the abonnement or not ? Thanks for your return.
Resolved! Porting a number
Need to port a number and the SIMbot format not working. Get error message when trying to submit a ticket. Very frustrating
VOIP calls
I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the ...
Roaming add on.
Hello. I pretty much used up my 2g roaming and I’m crossing the border today and need my roaming. Do I need to purchase the bundle pkg roaming, talk and text. And does it work on data as well. It’s not very clear. And I only really need it for today ...
Change of Plan
I want to switch to another viable plan but when i select the option, get the message that I need to deposit more funds even though the newer plan is cheaper
Refer a friend problem.
Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.
Resolved! Phone won't work - AutoPay account
Hi Everyone Been with Public Mobile now for 6 months and have loved the service but have come up against my first major issue. For some odd reason, both my husbands and my accounts are deactivated - even though they are auto paid and have been since ...
Resolved! Port request "transfer in landline number from bell.
HiI am trying to replace my PM number with my bell landline number. so far I have been advised by chat-box that I need assistance from the community and must submit a ticket.I opened a community account and tried making or posting a ticket without su...
Resolved! Carry over credits
Hi, I’m coming up to my second month soon, and was wondering if rewards earned remain as a credit if not used. I’m moving to the $25 plan as I will continue working from home, though currently have around $32 in credits, plus a couple referral reward...
Changing the payment method
I tried replacing the credit card info, but it doesn't register.
Resolved! Would changing PM Mobile number delete account balance?
Would changing PM Mobile number delete the account balance and/or re-set the paid month cycle?
The Quick Reply Button
Hello Community, I am fairly new but have found a function that I didn't know about until recently. The "Quick Reply" Now I want to point out a couple of things about the Quick Reply button. It is not as robust as a regular reply button, if you want...
(New) Public Mobile Retailer Program !
I was bored browsing the public mobile website like usual and i noticed this. If you scroll to the bottom of the website you will see a careers section. That section used to be blank. But i noticed they added a become a retailer button. It seems lik...
Resolved! referral code info
can I use a referral code after my account has already been activated?? and if soo how ???
Resolved! Sorry ,your login has been disabled.
I get this message when trying to login. What can I do to enable it again? Thanks
help
I made a mistake when setting up and porting my number!. Is there anyway to talk to someone to help me??? All I get is the Simon computer! VERY FRUSTRATING!. I am thinking I made a huge mistake by moving to PUBLIC..!!!! I have raised the "TICKET" ide...
Resolved! Locked out. What next?
Please help! I am locked out of my account and it wont accept my email, for a password rest.
Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve
My plan is renewal 25 dollar month but credit card charge 25.52 so may month charge is more no debit of auto payment 2 dollar no refer friend debit. Now I am thinking with customer support public mobile is not good as compared to Lucy mobile or chart...
Resolved! $60 Grandfathered 8.5 GB plan with 2 GB US data per month
Hi, I apologize if I am doing this incorrectly but I don't have a lot of experience with forums. I was wondering if a moderator or whoever has authority to look at my request to step in and assist. I am currently on the $60 8.5 GB plan with 2 GB of U...
Account locked & number inactive
Hi Team, I have tried port my Public number to another service provider, however I have cancelled porting as well other service provider account as well.Now, my account is locked, neither I can recharge with a voucher nor login to portal. Please assi...
phone credit
Hi my name is ********** and I have 4 phone number ***********************************. I supposed to get discount this month but I didn't. Also, if you can add all phone in one bill under one email*****************@gmail.com. It will be easy for m...
Resolved! ZIP code does not match billing address"
I wanted to buy sim card online. Then I got that ZIP code does not match billing address. I tried many times. When I looked my bank acount, money Withdrawn from my account twice. How can I cancel one of them?
Resolved! iMessage
Someone else is using my new phone number on their iMessage and responding to my friends. I can't receive any messages from my friends with iPhones.I'm and Android user btw.Does anyone know how to fix this?
Resolved! new activation
Have an account. Wish to activate a sim for my wife. She uses my email address and hasn't one of her own. How do I bypass the what is your email address if she hasn't one.
Phone don’t ring
I just activated my phone. I can call out. But not receiving incoming calls. Please help
Porting Number from Koodo
Hi - I followed directions signing with PM. I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported. How do I do that now? Thank you
Resolved! Phone number transfer
I bought a new phone and the SIM card I needed was a micro SIM card. I bought a new public mobile SIM card but am having trouble figuring out how to activate my new SIM card so that I can keep my old phone number.
Resolved! Topping Up
I am out of data and trying to top but I can't seem to renew my plan now.
