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Missing credit

MerryK
Great Neighbour / Super Voisin

I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile.  Who can I ask to get the reward onto the bill?  Thanks

 

5 REPLIES 5

dude65
Model Citizen / Citoyen Modèle

You should be able to see in your selfserve account the last 4 phone# of all your referals. If you are missing any by mistake, contact a moderator. If the referal has left PM, you will not get at loyality  for that 1.

@MerryK contact customer support here

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Anonymous
Not applicable

@MerryK wrote:

Do not see digit info under Rewards nor "Refer a friend" in payment history.


Then somehow your account got affected by a recent-ish bug fix to do with refer a friend rewards. You'll need to contact the moderators to let them know that your friend is still a customer. As long as they haven't gone into suspension of course.

MerryK
Great Neighbour / Super Voisin

Do not see digit info under Rewards nor "Refer a friend" in payment history.

Anonymous
Not applicable

@MerryK wrote:

I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile.  Who can I ask to get the reward onto the bill?  Thanks

 


Click on My Rewards button and then the little arrow next to Total rewards earned on the left side to expand the rewards. Do you see the last 4 digits of your "friend"?

In your payment history do you see any line about refer a friend?

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