New customer; but no service

[Staliger]

@JWhite was your problem resolved? Do you have service now? Let us know so we could guide your further if needed. Thanks!

[Luddite]

@JWhite 

a) With the PM SIM installed, reboot your phone and report what message is displayed.

b) Call 611. What happens?

c) Check whether your credit card has been charged.

d) Did you complete the procedure to activate your SIM?

[fdrcamb519]

@JWhite 

If you ported number takes a few hours for phone to be fully connected to service, be patient it will work 

[gblackma]

@JWhite  try restarting your phone.  Turn it off remove and reinsert the PM SIM and restart it. Welcome to PM.  Stay safe. 

[shep22]

@JWhite  did you port a number if so it can take a few hours also is phone unlocked? click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator       check the envelope top right corner for a reply response time is 2 to 48 hours

[JWhite]

First time with Public Mobile.

not happy..... could I talk with someone?     Signed up, a few hours ago, but

NO Service.

[yanzhiqiang]

Can you give more details?