Can't login to existing account thru app or Chrome web

[Sledheader11]

As above..can't login to existing account to save my life

[Bananacat89]

The app and site work now for me. It sure would be nice if they put a sticky saying maintenance is going on. It was a full 48 hours it was down for many. 

[Sgmtl]

Yep.  Site and app login are both working normally now

[slusagm]

@Sgmtl 

site is now up, please try again

[slusagm]

@Sgmtl 

just site and app both down this morning.  You will probably need to wait an hour

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-login-to-app/m-p/1330201/highlight/...

[Sgmtl]

Thanks yummy.  App on iPhone still not working (no error messages, just enter name, pw, verification and back to login).  On my Mac using Chrome got a "Forbidden A1" error.  But Chrome in Incognito mode worked.  Thanks for the tip.  Having said that, the whole reason I wanted to connect was to send a referral code to a friend to get them to switch to Public.  Not a good time to do this.  Will wait until they get things working properly....

[Bananacat89]

Same. The app says it's under maintenance and directs me to the site. I can't log in through the site... It lets me log into the community but not my actual account to pay my bill and see stuff. 

[slusagm]

have you opened a ticket with PM yet ? you checked your inbox for PM's help?

[Chalupa_Batman]

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@Sledheader11 wrote:

Not working here..sucks!

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Are you using an Android phone or iPhone? If it's an Android, go into the app settings and clear the cache then clear the data. Then reboot and try logging in again. If that doesn't work, then creating a ticket is the way.

[Sledheader11]

Not working here..sucks!

[Yummy]

Chrome works like a charm. I am on it...
Use computer, clear cache, use incognito mode.

[Dunkman]

@Sledheader11 

If the previous advice does not work, maybe try a different web browser or a different device.  

[Sledheader11]

That may prove useful..tks

[Chalupa_Batman]

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@Sledheader11 wrote:

As above..can't login to existing account to save my life

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Hello @Sledheader11 

With regards to using Chrome, try going into your settings and clear your cache and then restart your browser and then go into incognito mode. If that doesn't work, create a ticket for CS Agents to reset your account.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.